Cheyenne Alvarez
Lowlands
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ACCOUNTS CLERK
YAT'S MARKETING LTD
04.2020 - 03.2023
- Assessed data and information to check entries, calculations and billing codes for accuracy
- Coded invoices and other records to maintain organized and accurate records
- Applied mathematical skills to calculate totals, cheque figures, and correct problems with physical and digital files
- Prepared weekly payroll for team of salaried and hourly employees
- Received payments from customers via cash and cheque pay company invoices
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes
- Verified and posted account transactions to prepare checks and maintain accounting ledgers
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment
- Received and recorded cash, cheques and transfers
- Reconciled computer reports with manually maintained ledgers
- Matched orders with invoices and recorded required information
- Calculated National Insurance Scheme, Health Surcharge and Pay As You Earn deductions
- Calculated and produced cheques for utilities, taxes and other operational payments.
OFFICE CO-ORDINATOR
ORANGE ADVERTISING
08.2019 - 03.2020
- Input accurate account data to efficiently update company database and maintain detailed records
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines
- Supported internal team members with technical knowledge, operational support and exemplary customer service
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking
- Monitored vendors to maintain competitive pricing and efficient deliveries
- Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes
- Guided team members to minimize delays and maintain high-quality daily production
- Collaborated closely with the director and manager to effectively smooth and improve office operations
- Coded and entered daily invoices with in-house accounting software
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Automated office operations for managing client correspondence, payment schedules and data communications
- Elevated customer satisfaction ratings by promptly resolving client and case issues
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Administered payroll and maintained proper documentation of employee personnel.
ASSISTANT MANAGER /OPTICAL ASSISTANT
EXCELLENT VISION OPTOMETRIST
04.2016 - 06.2019
- Organized schedules, workflows and shift coverage to meet expected business demands
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Directed and led employees, supervising activities to drive productivity and efficiency
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Enforced company policies and procedures to strengthen operational standards across departments
- Delegated daily tasks to team members to optimize group productivity
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments
- Improved fit of patients' glasses and completed basic repairs covered by office warranty
- Read new patient glasses prescriptions with lensometer and noted results for treating physician
- Obtained accurate patient histories through detailed interviews and documented information in EHR
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices
- Assisted patients in finding correct medications, eyeglasses and contact lenses
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection
- Maintained smooth patient flow throughout facility, promoting efficient overall operations
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data
- Conducted tonometry or tonography tests to measure intraocular pressure
- Communicated with patients to obtain and document medical histories.
GRAPHIC ARTIST
SUN SAND AND SEA
01.2012 - 12.2018
- Generated digital image files for use in digital and traditional printing
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs
- Worked with customers to present mockups and collect information for adjustments
- Produced projects for advertising and informational purposes
- Used Adobe Photoshop, Illustrator and InDesign to create images and layouts
- Utilized knowledge of production to create high quality images
- Consulted with clients to define design requirements and manage product development projects
- Selected colors and themes while adding functionality to create new designs.
SERVICE REPRESENTATIVE / TELLER
SCOTIABANK
07.2015 - 03.2016
- Welcomed customers and offered pleasant service during entire transaction
- Cashed customer cheques, verified identification and checked account balances in accordance with bank policy
- Responded and assisted customers with account inquiries and updates
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Ordered cheques, placed stop payment orders and conducted additional special services for customers
- Entered transactions into computer and issued customer receipts
- Explained bank services, financial products and applicable fees to customers
- Reconciled cash and checks against computer records at end of shift
- Identified and reported suspicious behavior to security personnel as appropriate
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Opened new chequing and savings accounts for customers
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions
- Counted drawers and reconciled remaining cash to account for deposits and dispersals
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing
- Built and maintained client relationships through quality, personalized interactions
- Entered customer transactions into computers to record transactions and issue computer-generated receipts
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds
- Directed specific questions to appropriate branch personnel
- Delivered exceptional service to customers in person or over telephone
- Maintained confidentiality of bank records and client information
- Adhered to financial services security and audit procedures.
OFFICE ASSISTANT
CONSERVATION CORP
10.2014 - 06.2015
- Dispersed incoming mail to correct recipients throughout office
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Maintained business records by updating customer information
- Answered phone calls and welcomed visitors to office
- Conducted office inventory checks and requested restock of supplies
- Monitored calendars and scheduled appointments based on availability and established load limits
- Proofread and corrected correspondence and reports for error-free documentation
- Maintained and updated filing, inventory and database systems, manually or using computer
- Copied, sorted and filed records of office activities and business transactions
- Typed, formatted and edited correspondence and other documents
- Operated photocopiers and scanners, facsimile machines and personal computers
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse
- Troubleshot office equipment, computer hardware and software issues.
CUSTOMER SERVICE REPRESENTATIVE
COURTS
08.2013 - 02.2014
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Processed payments and maintained accurate drawers to meet financial targets
- Worked with off-site locations to find desired items for customers
- Maintained current store, product and promotional knowledge to drive consistent sales
- Greeted and assisted customers in locating items and completing purchases
- Supported training and development of new staff on company policy, procedures and sales tactics
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges
- Offered coupons and special deals to increase customer spending
- Assisted in training of new hires on organizational procedures, policies and sales techniques
- Assisted customers by checking retail management system to find merchandise at other locations, arranging for shipments and delivery
- Increased store sales by cross-selling complementary items
- Improved customer service feedback scores through outstanding service
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills
- Expressed appreciation for patronage, inviting and encouraging customer return visits
- Assisted average of 15 customers per day in finding or selecting items.
WAITRESS
ARABIAN DELIGHTS
05.2013 - 08.2013
- Operated cash register to process cash, check and credit card transactions
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware
- Followed staff performance and service standards to deliver consistent and positive customer experiences
- Maintained professional demeanor during interactions with customers and co-workers
- Received food orders from individuals and explained offerings
- Complied with company service standards and adhered to inventory and cash control procedures
- Maintained order and cleanliness of work areas to conform with health codes
- Acquired new skills to support team and further accommodate customer needs.
OFFICE CLERK
GREAT NORTHERN INSURANCE COMPANY
08.2012 - 11.2012
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction
- Answered multi-line telephone system and routed calls to appropriate personnel
- Supported office clerical functions using word processing and other software, email and office machines
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information
- Transcribed documents and maintained high levels of accuracy
- Managed client communication, scanning documents and distribution of mail
- Strictly adhered to confidentiality protocol regarding client information and documents
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy
- Kept office records organized and supplies well-stocked for optimal team performance
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Maintained business records by updating customer information.
CASHIER/WAITRESS
ANDRE'S GYROS
07.2011 - 08.2011
- Operated cash register to process cash, check and credit card transactions
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware
- Followed staff performance and service standards to deliver consistent and positive customer experiences
- Maintained professional demeanor during interactions with customers and co-workers
- Received food orders from individuals and explained offerings
- Complied with company service standards and adhered to inventory and cash control procedures
- Maintained order and cleanliness of work areas to conform with health codes
- Acquired new skills to support team and further accommodate customer needs
- Delivered high level of customer service to patrons using active listening and engagement skills
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Verified customer age requirement for alcohol or tobacco purchases.
OFFICE CLERK
GREAT NORTHERN INSURANCE COMPANY
07.2011 - 08.2011
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction
- Answered multi-line telephone system and routed calls to appropriate personnel
- Supported office clerical functions using word processing and other software, email and office machines
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information
- Transcribed documents and maintained high levels of accuracy
- Managed client communication, scanning documents and distribution of mail
- Strictly adhered to confidentiality protocol regarding client information and documents
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy
- Kept office records organized and supplies well-stocked for optimal team performance
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Maintained business records by updating customer information.
Education
Bachelor of Arts in Education -
UNIVERSITY OF TRINIDAD AND TOBAGO
Canaan, TOB11-2025
A Levels in Accounting and Business Management -
BISHOP'S HIGH SCHOOL
01.2011
O Level in Business Studies -
BISHOP'S HIGH SCHOOL
01.2010
Skills
- File Maintenance
- Bookkeeping
- Spreadsheet development
- Information Security
- Database entry
- Cash Management
- Administrative Support
- Correspondence Writing
- Cash Handling
- Mail handling
- Verbal and writing communication
- Scanning and copying
- Operations Support
- Telephone Etiquette
- Confidentiality
- Customer Satisfaction
- Administrative tasks
- Basic accounting
Certification
- CXC O' LEVEL: PRINCIPLES OF BUSINESS (2)
- ENGLISH LANGUAGE (1)
- INFORMATION TECHNOLOGY (2)
- FRENCH (3)
- HUMAN AND SOCIAL BIOLOGY (3)
- MATHEMATICS (2)
- CHEMISTRY (3)
- PRINCIPLES OF ACCOUNTS (2)
- SPANISH (2)
- CXC A' LEVEL: CARIBBEAN STUDIES (4)
- ACCOUNTING (3)
- MANAGEMENT OF BUSINESS (4)
- CERTIFICATES: WEB DESIGN
- I.T SYSTEM SUPPORT
- COMPUTER MAINTENANCE
- MICROSOFT OFFICE SPECIALIST
- ADOBE PHOTOSHOP
Affiliations
Graphic Designing
Baking
References
References available upon request.
Timeline
ACCOUNTS CLERK
YAT'S MARKETING LTD
04.2020 - 03.2023
OFFICE CO-ORDINATOR
ORANGE ADVERTISING
08.2019 - 03.2020
ASSISTANT MANAGER /OPTICAL ASSISTANT
EXCELLENT VISION OPTOMETRIST
04.2016 - 06.2019
SERVICE REPRESENTATIVE / TELLER
SCOTIABANK
07.2015 - 03.2016
OFFICE ASSISTANT
CONSERVATION CORP
10.2014 - 06.2015
CUSTOMER SERVICE REPRESENTATIVE
COURTS
08.2013 - 02.2014
WAITRESS
ARABIAN DELIGHTS
05.2013 - 08.2013
OFFICE CLERK
GREAT NORTHERN INSURANCE COMPANY
08.2012 - 11.2012
GRAPHIC ARTIST
SUN SAND AND SEA
01.2012 - 12.2018
CASHIER/WAITRESS
ANDRE'S GYROS
07.2011 - 08.2011
OFFICE CLERK
GREAT NORTHERN INSURANCE COMPANY
07.2011 - 08.2011
Bachelor of Arts in Education -
UNIVERSITY OF TRINIDAD AND TOBAGO
A Levels in Accounting and Business Management -
BISHOP'S HIGH SCHOOL
O Level in Business Studies -
BISHOP'S HIGH SCHOOL