Cheyenne Antrobus
Mt. Hope
Summary
My objective is to make every experience a productive and learning one. The ability to be punctual, disciplined, flexible and always ready to help when needed and to become an integral and valued member of the organization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Supervisor (ag)
National Insurance Board
08.2024 - Current
- Conduct administrative functions related to the Employer Compliance Function
- Monitor and assign tasks to CSR and Clerical staff
- Train new employees
- Conduct Tele-compliance activities
- Approve issuance of Compliance Certificates, Letters to Employers and Refunds
- Follow-up on resolution of queries via email and telephone
- Preparation of Reports
- Market the services of the NIBTT
- Monitor turnaround times for strategic objectives
- Ensure maintenance and allocation of stationery and office supplies
- Prepare office correspondence
- Ensure that all services and equipment provided are maintained and functioning
- Respond to internal audit queries
- Ensure an accurate registry system is maintained
- Authorize and approve cancellation of transaction slips
- Ensure the conduct of cash receipt transactions
- Confirm the results of processed records
- Monitor indebted/defaulting employers
- Provide support to the Manager as required
Customer Service Representative
National Insurance Board
01.2023 - 01.2024
- To account for Revenue:
- Sort Summary sheets in Bank and date order
- Update logs using payment reports provided by the various banks
- A minimum of (100) transactions completed on a daily basis
- Sign transaction slips to be issued to employers
- Cash reconciled
- Reports must be signed and dated
- Reports on overages and shortages completed and submitted to the Supervisor
- All payments and contribution data submitted to the Supervisor at the end of each workday
- Transaction slips to be emailed to employers
- To respond to Queries
- Respond to customer queries in a timely manner
- Respond to region queries for issuance of Compliance Certificates
- Liaise with employers if errors are found on the Summary Sheets
Clerical Officer I
National Insurance Board
03.2020 - 01.2023
- Confirm the receipt of Life Certificates and other documents
- Forward incoming emails to relevant departments throughout NIBTT
- Capture all relevant information with details for all calls
- Complete investigations with Service Centre and Departments within 3 business days
- Answer all calls within 3 rings and transfer within Customer Service standards of NIBTT
- Generate reports as requested
- To ensure written correspondence received via email and various departments are responded to
Clerical Officer I
National Insurance Board
01.2016 - 03.2020
- Addressing requests for Contribution Statements
- Register Incoming and Outgoing mail in relevant registers
- Log Incoming NI 165’s and Alternative evidence on master list
- Maintain an efficient filing system
- To market the services of the NIBTT
- Outreach with various companies
- Process documents related to customer and ensure accuracy of the supporting documents
- Maintain customer record database
Clerical Officer I
National Insurance Board
01.2015 - 06.2015
- Minute Retirement claims for Ratification
- Minute various claims for processing
Clerical Officer I
National Insurance Board
06.2011 - 02.2014
- Batching of NI184’s
- Batch documents to be scanned and microfilmed
- Register Incoming and Outgoing mail in relevant registers
- Batching of source documents submitted for scanning/ data capture
- Batching of Life Certificates
Clerical Assistant
National Insurance Board
04.2011 - 06.2011
- Prepared Life Certificates for dispatch
Education
Introduction Certificate - Occupational Safety & Health
Cipriani College of Labour and Co-Operative Studies
01.2016
C.X.C. O'Level (General Proficiency) - English A, Human and Social Biology, Mathematics, Principles of Business, Social Studies
El Dorado East Secondary School
01.2009
St. Dominic's Convent
01.2005
Holy Saviour Anglican
01.2004
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Employmentobjective
My objective is to make every experience a productive and learning one. The ability to be punctual, disciplined, flexible and always ready to help when needed and to become an integral and valued member of the organization.
References
- Ms. Sharon Davis, Manager Customer Care Department, National Insurance Board, 625-4647 ext 4205
- Ms. Nikesha Wright, Supervisor Tobago Service Centre, National Insurance Board, 767-1508
Hobbies and Interests
- Reading
- Travelling
- Cooking
- Gardening
Personal Information
- Age: 32
- Date of Birth: 08/28/92
- Gender: Female
- Marital Status: Single
Hobbies
Reading, Travelling, Cooking and Gardening
Timeline
Supervisor (ag)
National Insurance Board
08.2024 - Current
Customer Service Representative
National Insurance Board
01.2023 - 01.2024
Clerical Officer I
National Insurance Board
03.2020 - 01.2023
Clerical Officer I
National Insurance Board
01.2016 - 03.2020
Clerical Officer I
National Insurance Board
01.2015 - 06.2015
Clerical Officer I
National Insurance Board
06.2011 - 02.2014
Clerical Assistant
National Insurance Board
04.2011 - 06.2011
C.X.C. O'Level (General Proficiency) - English A, Human and Social Biology, Mathematics, Principles of Business, Social Studies
El Dorado East Secondary School
St. Dominic's Convent
Holy Saviour Anglican
Introduction Certificate - Occupational Safety & Health
Cipriani College of Labour and Co-Operative Studies
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