Summary
Overview
Work History
Education
Skills
Timeline
Chiniqua Ellis

Chiniqua Ellis

#43 Upper Thomasine Street Success Laventille

Summary

Experienced customer Representative profesional with experience in the, telecommunication sector and also customer service industry and sales. Solid team player with outgoing , positive demeanor with a passion for working/meeting new people everyday. Well organized person, excellent commuication skills, exceptional customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Sales Representative

Iqor
02.2023 - 05.2023
  • Negotiated prices, terms of sales and service agreements.
  • Emphasized product specifications to meet customer needs.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Assisted in developing marketing materials that showcased the unique selling points of our products or services effectively to potential customers.
  • Maintained and managed customer files and databases.
  • Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
  • Handled all inbound and outbound calls to customers and potencial clients.

Customer Service Representative

Iqor
04.2022 - 01.2023
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Sales Clerk

Francis Fashion Store
07.2019 - 08.2019
  • Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
  • Developed strong rapport with customers and created positive impression of business.

Education

Certificate - Geriatric Nursing

Harmony Nursing Academy , Port Of Spain
07.2025

Principal Of Business, Office Administration, Engl - N/A

School- Bishops Centenary College , French And Robert Street Woodbrook
06.2020

Skills

  • Professional Skills

    • Computer literate

    Presentation competency
    Problem Solving
    Creativity

  • Personal Skills
    Data Entry
    Critical thinking
    Oral and written communication
    Leadership
    Time Managment

Timeline

Customer Sales Representative - Iqor
02.2023 - 05.2023
Customer Service Representative - Iqor
04.2022 - 01.2023
Sales Clerk - Francis Fashion Store
07.2019 - 08.2019
Harmony Nursing Academy - Certificate, Geriatric Nursing
School- Bishops Centenary College - Principal Of Business, Office Administration, Engl, N/A

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Chiniqua Ellis