Summary
Overview
Work History
Education
Skills
Training
References
Personal Information
Timeline
Generic

Christina Bubb

Valsayn South

Summary

A customer-focused professional with 13 years of extensive experience in customer service, seeking to leverage a passion for building strong client relationships and driving business growth in a Sales and Marketing position. Highly skilled in client needs assessment, conflict resolution, and developing tailored solutions. Possessing exceptional interpersonal, communication, and presentation skills, eager to contribute to the success of a dynamic and growth-oriented organization.

Overview

19
19
years of professional experience

Work History

Supervisor

Today’s Optical Limited
05.2013 - Current
  • Responsible for contacting and managing appointment bookings across 09 branches ∙ Achieve daily and monthly targets with 95% success rate
  • Assist new and existing Patients with queries regarding their purchases ∙ Analyze Team production to provide monthly performance reports to Management
  • Maintain up-to-date knowledge of products & services to advise Patients accurately ∙ Conducted Vision Screening and administrative duties as required
  • Cross trained to provide optical assistance when needed
  • Update and maintain Patient records and databases
  • Developed empathetic Patient relations skills to deliver exceptional customer service ∙ Answer incoming phone calls regarding existing Patient accounts
  • Expand databases through new patient acquisition
  • Customer queries
  • Liaison between organizational departments (operations, lab and purchasing) to provide full service to Patience ensuring their satisfaction
  • Trained new employees on company policies and procedures.

Office Assistant

Kellman Cooling Limited
01.2012 - 01.2013
  • Responsible for data entry, filing and purchasing company supplies
  • Experience with QuickBooks
  • Roster product deliveries & installations while coordinating & dispatching service crews

Customer Service Representative

Direct One International Call Center
01.2008 - 01.2012
  • Making appointments for the immigration department
  • Telephone Directory Assistance (6411) and telesales for WASA

Brand Ambassador

Angostura
01.2007 - 01.2010
  • Responsible for taking clients’ orders, preparing and serving beverages with a smile ∙ Provided exceptional service to satisfy clients’ needs

Personal Assistant

Clayton Financial Investments
01.2006 - 01.2008
  • Process all correspondence, manage telephone communications, filing and administrative duties
  • Prepared bank statements and tax forms for clients
  • Adjusted policy and account modifications as requested

Education

Diploma - Business Marketing

CTS College of Business and Computer Science Limited
05.2025

Inventory Management -

School of Practical Accounting
12.2024

Supervisory Management -

School of Practical Accounting
12.2024

Occupational Health and Safety -

London International College
12.2024

Administrative Medical Assistant -

School of Practical Accounting
08.2023

Certificate - Digital Marketing, Sales and Marketing

School of Business and Computer Science
01.2016

Advance - Peachtree Accounting

School of Practical Accounting
12.2013

Peachtree Accounting -

School of Practical Accounting
12.2013

Computer Literacy -

UWI School of Continuing Studies
01.2007

High School Diploma - Mathematics, English A, Principles of Accounts, Principles of Business, Social Studies, Electronic document preparation and management

St. Martin’s Girl’s High School
01.2005

Skills

  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office Suite
  • Manage, anticipate, satisfy and exceed customers’ needs and expectations
  • Strong work ethics and a cheerful attitude
  • Outstanding telephone etiquette
  • Friendly and approachable
  • Service oriented with an eye for detail
  • Dependable and reliable
  • Effective team player

Training

  • Today’s Optical, Customer Service training | Interpersonal Communication | Efficiency & Productivity | Entrepreneurial & Sales Training | Project Management | Team Management | Leadership Skills, 01/01/15 - 12/31/15
  • The Youth Training and Employment Partnership Programmed, Skills for the Automated Office, 01/01/10 - 12/31/11

References

  • Mr. Jay Omah, Strategic Marketing Manager, Today’s Optical Limited, 223-2329 ext. 1879, 374-9374, jayomah@optometriststoday.com
  • Viky Alexander, Supervisor, Today’s Optical Limited, 223-2323 ext. 1888, 365-4642, vikyalexander@optometriststoday
  • Kevin Elliot, Ground Operation Coordinator, Caribbean Airlines Limited, 682-8055
  • Ms. Ramona Ramlogan, Human Resource Manager, Today’s Optical Limited, 223-2329 ext. 725, 1042, ramonaramlogan@optometriststoday.com

Personal Information

Date of Birth: 03/25/87

Timeline

Supervisor

Today’s Optical Limited
05.2013 - Current

Office Assistant

Kellman Cooling Limited
01.2012 - 01.2013

Customer Service Representative

Direct One International Call Center
01.2008 - 01.2012

Brand Ambassador

Angostura
01.2007 - 01.2010

Personal Assistant

Clayton Financial Investments
01.2006 - 01.2008

Diploma - Business Marketing

CTS College of Business and Computer Science Limited

Inventory Management -

School of Practical Accounting

Supervisory Management -

School of Practical Accounting

Occupational Health and Safety -

London International College

Administrative Medical Assistant -

School of Practical Accounting

Certificate - Digital Marketing, Sales and Marketing

School of Business and Computer Science

Advance - Peachtree Accounting

School of Practical Accounting

Peachtree Accounting -

School of Practical Accounting

Computer Literacy -

UWI School of Continuing Studies

High School Diploma - Mathematics, English A, Principles of Accounts, Principles of Business, Social Studies, Electronic document preparation and management

St. Martin’s Girl’s High School

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