Christopher Antoine
Chaguanas
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Student Support Advocate
YTEPP Limited
Chaguanas
08.2023 - Current
- Identified potential issues related to student performance or behaviour.
- Facilitated workshops on study skills, time management, career planning.
- Developed strategies for improving student engagement and retention rates.
- Conducted regular reviews of course materials to ensure accuracy and relevance to current educational trends.
- Attended meetings between faculty members, administrators and external stakeholders.
- Assisted with student enrolment processes.
- Maintained accurate records of all student support activities.
Call Center Agent
iQor
02.2022 - 08.2022
- Handling outbound customer sales calls
- Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
- Answering technical support inquires via incoming calls, chat or email.
- Resolved customer service inquiries promptly and efficiently.
- Managed customer accounts, including updating account information as needed.
- Identified customer needs by asking probing questions and actively listening to responses.
Training Assistant
YTEPP Limited
02.2019 - 03.2021
- Maintains and updates all manual and computerized training records, files and registers in a system that is easy for input and retrieval
- Assists in the instructional development process by testing/editing training materials and by providing feedback regarding flow, hands-on exercises
- Assists Training Specialists with the recruitment and selection of Training Providers and Life Skills Facilitators, through the compilation of data from desktop reviews of training proposals, setting up interviews and compilation of interview results
- Assists with the preparation of Training Providers and Internal Verifiers for Assessor Certification with the NTA
- Updates records and compiles reports on training matters and trainee data relating to the Department
- Provided IT support in my work area.
Risk Management Undergraduate Trainee
The National Gas Company of Trinidad and Tobago
06.2016 - 08.2016
- Document Preparation
- Filing
- Archiving
- Projects inclusive of a joint effort with the Health and Safety Department to create presentations to spread safety rules and tips to the entire organization.
- Provided technical support for software applications used by the organization.
- Assisted in organizing events such as conferences, seminars, and workshops.
Education
NETD Civil Engineering -
University of Trinidad and Tobago
07.2024
CAPE A Levels -
St. Mary's College
05.2015
Skills
- Punctual
- Energetic
- Fast Decision Making
- Diligent
- Advanced Proficiency in Microsoft Office Suite
- Multitasking
- Articulate
- Analytical
- Research Execution
- Complex Problem Solving
- Innovative
- Database Management
- Class 4 Driver's Permit
- Academic advising
- Individual Counseling
- Career Counseling
- Creativity and Innovation
- Progress Reporting
- Recruitment Participation
- Effective Communication
Accomplishments
- Facilitating Online Courses Certification
- Sustainable Development in Business Certification
- PC Repairs Certification
Languages
- Spanish, Professional Working Proficiency
- English, Native or Bilingual Proficiency
Hobbies and Interests
- PC Repairs
- Acquiring knowledge
- Achievements/Tasks
- Courses
Projects
Amateur CAD Technician
References
References available upon request.
Timeline
Student Support Advocate
YTEPP Limited
08.2023 - Current
Call Center Agent
iQor
02.2022 - 08.2022
Training Assistant
YTEPP Limited
02.2019 - 03.2021
Risk Management Undergraduate Trainee
The National Gas Company of Trinidad and Tobago
06.2016 - 08.2016
NETD Civil Engineering -
University of Trinidad and Tobago
CAPE A Levels -
St. Mary's College
Similar Profiles
ANDRE RICHARDSANDRE RICHARDS
Payroll Officer at HRplus Software LimitedPayroll Officer at HRplus Software Limited
MARLON INDAR PERSADMARLON INDAR PERSAD
Curriculum Development Specialist at Youth Training and Employment Partnership Programme (YTEPP)Curriculum Development Specialist at Youth Training and Employment Partnership Programme (YTEPP)
Mayank PareekMayank Pareek
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited