CHRYSTAL RICHARDS
Manual QA Tester
Valsayn,Trinidad & Tobago
Summary
Detail-oriented Manual QA Tester who brings proven experience in defect identification, documentation and reporting. Not shy about raising concerns or advocating for customers' needs. Meticulous test case writer and problem-solver with exceptional critical thinking skill. Comprehensive understanding of full software development lifecycle.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Manual QA Tester
ICANotes
, Remote
02.2023 - Current
- Investigated and triaged customer reported problems and escalated to the relevant Scrum team via Jira.
- Created detailed bug reports with screenshots and steps to reproduce the issue.
- Performed regression testing to identify any errors or bugs in the system.
- Conducted exploratory tests to identify issues not covered by existing test plans or scripts.
- Collaborated with developers to troubleshoot issues and resolve complex problems quickly.
- Identified areas of improvement in existing QA processes, standards and procedures for maximum efficiency.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Evaluated newly released features against acceptance criteria before deployment into production environments.
Product Training Specialist
ICANotes
, Remote
09.2021 - 02.2023
- Developed and delivered product training sessions to customers and internal Support staff.
- Created and maintained product training materials, such as user guides, manuals, videos and webinars.
- Identified areas for improvement in existing product training programs.
- Provided technical support to customers during the implementation of new products.
- Ensured compliance with applicable laws governing consumer protection and privacy rights.
IT Help Desk Officer
Topaz IT Solutions Ltd
St. Augustine, Trinidad & Tobago
11.2020 - 09.2021
- Provided technical assistance to customers regarding hardware and software issues.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Diagnosed system errors and provided appropriate solutions.
- Updated software versions on PCs and laptops in order to keep them up-to-date with latest releases.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Assistant IT Administrator
The University of the West Indies
St. Augustine, Trinidad & Tobago
09.2018 - 09.2020
- Installed, configured, and maintained computer hardware and software.
- Troubleshot network problems related to connectivity, printers, routers, switches.
- Coordinated with vendors for installation and maintenance of hardware and software components.
- Setup audio-visual systems for conferences and events in accordance with Faculty specifications.
- Assisted staff with the use of audio-visual equipment at live events and conferences.
Education
Bachelor of Science - Management Information Systems
UWI School of Business and Applied Studies Ltd.
Port Of Spain, Trinidad & Tobago11-2017
Skills
- Regression Testing
- Manual Testing
- Test Management Tools
- Creating Test Cases
- Agile Methodologies
- Software Quality Assurance
- Attention to Detail
- Team Collaboration
- Problem-Solving
- Documentation And Reporting
Certification
- Introduction to Cybersecurity - Cisco Networking Academy
- Introduction to Data Science - Cisco Networking Academy
- Data Analytics Essentials (Currently pursuing)
Affiliations
- IT Committee Member of Aero Services Credit Union
References
References available upon request.
Timeline
Manual QA Tester
ICANotes
02.2023 - Current
Product Training Specialist
ICANotes
09.2021 - 02.2023
IT Help Desk Officer
Topaz IT Solutions Ltd
11.2020 - 09.2021
Assistant IT Administrator
The University of the West Indies
09.2018 - 09.2020
Bachelor of Science - Management Information Systems
UWI School of Business and Applied Studies Ltd.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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