Hanna Gopie
Piarco
Summary
Accomplished Pharmacy Technician with a proven track record at Massy Stores Pharmacy, enhancing pharmacy workflow and patient care through expert medication dispensing and insurance processing. Demonstrates exceptional customer service and pharmacology knowledge, leading to increased efficiency and accuracy in prescription management. Skilled in fostering patient confidentiality and building lasting relationships.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Massy Stores Pharmacy
04.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Pharmacy Technician
Pennywise Pharmacy
01.2018 - 01.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician
St. Augustine Private Hospital
09.2015 - 12.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
Cashier
Medfarm Drugs Ltd
07.2010 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card and check transactions to complete customer purchases.
Education
Certificate - Pharmacy Assistant
Costatt College
Port Of Spain 2014
CXC O' Levels - English Grade II And Principal of Accounts Grade III
St Augustine Senior Comprehensive
St. Augustine 2006
Skills
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacy Ethics
- Pharmacology knowledge
- Pharmacy and customer records management
- Drug Inventory Control
- Labeling Accuracy
- Drug safety
- Pharmaceutical Calculations
- Stocking shelves
- Processing payments
- Pharmacy Software Proficiency
- Interpreting and Processing Medication Orders
- Pharmacy Law Compliance
- Medication labels
- Verifying orders
- Compounding Techniques
- Receiving incoming supplies
- Drug Interaction Awareness
- Patient education and counseling
- Customer Service
- Prescription Filling and Labeling
- Dispensing Medications
- Cash Register Operations
- Insurance processing
- Inventory Tracking
- Relationship Building
- Payment Processing
- Prescription Refill Fulfillment
- Equipment Cleaning and Maintenance
- Certified Pharmacy Technician
- Item Pricing
- Prescription Pricing
Timeline
Pharmacy Technician
Massy Stores Pharmacy
04.2021 - Current
Pharmacy Technician
Pennywise Pharmacy
01.2018 - 01.2021
Pharmacy Technician
St. Augustine Private Hospital
09.2015 - 12.2017
Cashier
Medfarm Drugs Ltd
07.2010 - 10.2013
Certificate - Pharmacy Assistant
Costatt College
CXC O' Levels - English Grade II And Principal of Accounts Grade III
St Augustine Senior Comprehensive
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