CINDY STACEY SOOKDEO
LP13A Centenary St,
Summary
OBJECTIVE: To obtain a position in an environment where I can use my experience,talents,skills,and training to the benefit of my employer colleagues and myself.
Driven Insurance Clerk with over ten (10) years experience offering personalized,courteous service. Expert at managing insurance sales cycle, including prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections.
Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
17
17
years of professional experience
Work History
Assistant Underwriter
Pan West Indian Insurance Brokers Ltd
12.2024 - Current
- Evaluated risks and underwriting guidelines to assess insurance applications effectively.
- Collaborated with agents to gather required documentation for policy issuance.
- Analyzed client information to determine coverage options and pricing structures.
- Reviewed and updated underwriting policies to align with industry standards.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Maintained strong relationships with agents, brokers, and policyholders to ensure smooth communication and timely issue resolution.
- Assisted in the negotiation of policy terms and conditions, ensuring optimal outcomes for both clients and the company.
- Supported the development of new business by conducting thorough research on prospective clients.
- Expedited the underwriting process through effective prioritization and organization of workload.
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Contact clients advising Monthly Renewal Premiums.
- Provide services to New Business clients with assistance of obtaining the best premium.
Underwriter
ALM Insurance Services Ltd
04.2023 - 10.2023
- Responded to customer requests for products, services and company information.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided back up for customer service managers.
- Sought ways to improve processes and services provided.
- Answered customer telephone calls, negotiate with GGIL terms and conditions
- Processed customer service orders promptly to increase customer satisfaction.
- Renewed General Insurance Policies
- Sales for Mini Mart
Customer Service Representative
TRINRE
01.2022 - 05.2022
- Responded to customer requests for products, services and company information.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided back up for customer service managers.
- Sought ways to improve processes and services provided.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Insurance Clerk 1
Agostini Insurance Brokers Ltd
11.2013 - 08.2021
- Checked documentation for accuracy and validity on updated systems.
- Provided quotations for clients according to underwriting guidelines for Motor and Homeowners insurance
- Conducts timely renewal
- Provides followups on quotations on New business/Renewal
- Negotiates terms with Insurers
- Follow up on Calls/Final Reminder for Monthly renewals
- Invoice clients on database to meet budget
- Calculated adjustments, premiums and refunds
- Team Lead of three (3) colleagues
Logistics Coordinator
Marine Communications Ltd
01.2012 - 10.2012
- Reported customer feedback to management.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Processed and entered all customer orders into database and provided proactive customer service for all accounts
- Follow up with outstanding payments for client accounts
- Built and established relationships with staff and vendors
- Updated and maintained databases to track shipments and inventory
- Event Planning for Office
Clerical Assistant
Ministry Of Social Development Ltd (OJT)
01.2009 - 12.2011
- Managed records and data transfer, ensuring traceability and improving operations through automated systems.
- Maintained records of material flow, compiling and organizing related data.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Assisted team members with administrative requirements by expertly using diverse office software.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized weekly staff meetings and logged minutes for corporate records.
- Interacted with customers by phone, email or in-person to provide information.
- Responded to inquiries from callers seeking information.
Sales Clerk
The Gem Shop
08.2009 - 12.2009
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Processed payments and returns with accuracy and efficiency.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Assists shoppers with choice of product
Daycare Attendant
Brenda's Daycare
07.2008 - 07.2008
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Distributed food, napkins and beverages in preparation for snack time.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Consulted with families to discuss activities and behaviors of each child.
- Developed lessons and activities to promote children's physical and emotional development.
Education
Primary Level
St.Ursula's Girls Anglican School
St.Vincent St. POS Tranquillity Government Secondary School
Victoria Avenue, Woodbrook Diploma in Administrative Professionals
Roytec
Henry St,POS Pursuing
CII (WO 1 - Award in General Insurance)
01.2020
Skills
- Effective and Efficient
- Business development and planning
- Relationship building and management
- Good Oral and written communication skills
- Ability to Handle tasks within deadlines
- Understands insurance benefits
- Maintain Strong customer service relationships
- Knowledgeable in Microsoft Office
- Effective writing and verbal skills
- Understands and exhibits strong customer centric skills
- Professional in appearance and conduct
- Committed to continuous learning
- Passionate about responsibilities
- Team player
- Exceptional customer service
- Team mentorship
REFERENCES
Sachin Paragee
Director - IRP Loss Adjuster Services Ltd
868-709-1341
Winston Williams
General Manager & CEO Financial Advisory Services Ltd
868-678-2594
Romainia Khan
Operations Manager - Marine Communications Ltd
868-358-9351 - (email - romainiakhan@gmail.com)
Charon Spencer
Retired Assistant Manager - Agostini Insurance Brokers Ltd
868-487-5664
Timeline
Assistant Underwriter
Pan West Indian Insurance Brokers Ltd
12.2024 - Current
Underwriter
ALM Insurance Services Ltd
04.2023 - 10.2023
Customer Service Representative
TRINRE
01.2022 - 05.2022
Insurance Clerk 1
Agostini Insurance Brokers Ltd
11.2013 - 08.2021
Logistics Coordinator
Marine Communications Ltd
01.2012 - 10.2012
Sales Clerk
The Gem Shop
08.2009 - 12.2009
Clerical Assistant
Ministry Of Social Development Ltd (OJT)
01.2009 - 12.2011
Daycare Attendant
Brenda's Daycare
07.2008 - 07.2008
Primary Level
St.Ursula's Girls Anglican School
Tranquillity Government Secondary School
Diploma in Administrative Professionals
Roytec
Pursuing
CII (WO 1 - Award in General Insurance)