COLIN VAUGHN
D’abadie
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
28
28
years of professional experience
Work History
MANAGER – TECHNICAL SUPPORT SERVICES, CLINICAL / MEDICAL PRODUCTS
Western Scientific Company Limited
11.2006 - Current
- Primary responsibility is to achieve and deliver the highest level of efficiency, productivity, customer service satisfaction to all Western Scientific Company Ltd customers, on instruments and was to develop and implement a new Clinical / Medical products Team vision as well as present a service plan for the department
- Provide service and support to Clinical / Medical Laboratory equipment
- Train customer on instrument application and operation
- Establish business relationships with customers, suppliers and decision makers
- Assume full responsibility for spare parts usage and supervise and manage the Clinical / Medical service team.
SENIOR FIELD SERVICE SPECIALIST
Abbott Laboratories, S.A
01.2006 - 10.2006
- Primary responsibility was to achieve the highest level of efficiency, productivity, customer satisfaction and profitability in all the services provided to ADD instruments
- Perform emergency and routine repairs, preventive maintenance and installations of ADD instruments
- Assume full responsibility for spare parts usage.
FIELD SUPPORT SPECIALIST
Abbott Laboratories, S.A
06.2004 - 01.2006
- Responsible for the installation and maintenance of Abbott Laboratories proprietary Medical Diagnostic analyzers located in hospitals and laboratories throughout the Caribbean
- Managed spare parts inventory and function as Technical support Specialist and customer trainer when necessary.
TECHNICAL SERVICES SUPPORT
Abbott Laboratories, International Co.
01.2003 - 06.2004
- Performed Technical Support duties throughout the Caribbean Area
- Implemented the Cmslite program in the Caribbean Area, installing and training all FSRs on its use and function
- Created the customer and instrument database for the program
- Supervised FSRs in the field, while reporting directly to Service Manager.
FIELD SERVICE REPRESENTATIVE
Abbott Laboratories, S.A
01.2000 - 01.2004
- Performed the duties of Field Service Representative for the and on the behalf of the company in the territory of the Caribbean Islands.
FIELD SERVICE / TECHNICAL MARKETING REPRESENTATIVE
Abbott Laboratories, P.R Inc.
01.1998 - 01.2000
- Performed troubleshooting, training, technical support, servicing and repairing of all Abbott Diagnostics Division instruments within Barbados and Caribbean Islands.
TECHNICAL MARKETING REPRESENTATIVE
Abbott Laboratories, P.R Inc.
04.1996 - 01.1998
- Performed troubleshooting, training and technical support to all Abbott Diagnostics Division instruments within Barbados and Caribbean Islands.
Education
Associate of Applied Science - Medical Laboratory Technology
Barbados Community College
Barbados07-1995
Skills
- Staff Development
- Marketing
- Workforce Management
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
- Team Leadership
- Verbal and written communication
- Strong leadership milestones developing teams and individuals
- Excellent communication, customer interactions and service skills
- Knowledge of service department operations, including technical service center
- Complex Problem-Solving
- Schedule Management
- Reliability
- Problem-solving abilities
- Adaptability
- Professional Demeanor
- Professionalism
- Training and Development
Languages
English
First Language
Technical & Other Expertise
Analyzers Service and operational training obtained
• Hematology Analyzers: Abbott Cell- Dyn - 3000 and 1000 series analyzers. Sysmex - XE-2100, XS, Poch 100i and KX21N analyzers. Siemens Advia 120/2120/2120i. Mindray bc-6800, bc-5380, bc-5390, bc-700 Series and bc- 6200.
• Microbiology Analyzers: Siemens MicroScan Microbiology system WalkAway and Autoscan instruments. BD Phoenix, FX-200, FX-40 and Epicenter
• Serology Analyzers: Tecan - Sunrise, Columbus and Miniswift instruments.
Blood Bank Analyzers: HaemoKinesis DAYmate S Application and Technical Training
• Immunology Analyzers: Abbott X-systems - Imx, Tdx and Axsym analyzers. Snibe Maglumi X3, X6, X8, M2000plus, M600 & M800. Siemens Immulite 2000/2000XPi
• Chemistry Analyzers: Abbott Spectrum, Aeroset, Alcyon, and Architect c8000 / RSH analyzers. Stanbio Sirrus analyzer. Mindray BS-240, BS-800M. Siemens Advia 1800 and Dimension RXL chemistry systems
• Blood Gas Analyzers: Abbott i-stat and Precision analyzers. Nova Biomedical Prime plus, Allergo, CCX and Stat strip product lines.
• Urinalysis Analyzers: Sysmex UF 1000i and UF 50 analyzers. Siemens- Viva-e Drugs of abuse analyzer.
• Coagulation Analyzers: Sysmex Ca 1500 analyzer.
• Histology Equipment: Leica ASP 300 Tissue processor and TP1020 processor, Leica IPS/ IPC labeler.
Microm / Thermo Scientific Product Line HM325, HM355S, HM550, STP-120.
Thermo Scientific HistoStar embedding center, Thermo Fisher Scientific Excelsior ES Tissue processor, Leica CV5030 and ST5020 Coverslipper and tissue stainer.
Sakura Tissue-Tek Glas g2 glass coverslipper, Tissue-Tek Prisma Plus and Tissue-Tek Film Automated Coverslipper, Tissue-Tek VIP 6 AI Vacuum Infiltration Processor, Histo-Tek VP1 Enclosed Tissue Processor and the Tissue-Tek Cryo3 Flex Cryostat.
Awards
• Outstanding Service within the Caribbean, December 2003
• The Extra mile award 2001, December 2001
For Service in Abbott Diagnostics Division Caribbean.
• Best All Round Performer 2014
Presented from Management at Western Scientific Company Ltd, December 2014
Timeline
MANAGER – TECHNICAL SUPPORT SERVICES, CLINICAL / MEDICAL PRODUCTS
Western Scientific Company Limited
11.2006 - Current
SENIOR FIELD SERVICE SPECIALIST
Abbott Laboratories, S.A
01.2006 - 10.2006
FIELD SUPPORT SPECIALIST
Abbott Laboratories, S.A
06.2004 - 01.2006
TECHNICAL SERVICES SUPPORT
Abbott Laboratories, International Co.
01.2003 - 06.2004
FIELD SERVICE REPRESENTATIVE
Abbott Laboratories, S.A
01.2000 - 01.2004
FIELD SERVICE / TECHNICAL MARKETING REPRESENTATIVE
Abbott Laboratories, P.R Inc.
01.1998 - 01.2000
TECHNICAL MARKETING REPRESENTATIVE
Abbott Laboratories, P.R Inc.
04.1996 - 01.1998
Associate of Applied Science - Medical Laboratory Technology
Barbados Community College
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