Corey Monticeux

• Reduced scheduling conflicts and ensured timely execution of installations of security systems through proactive rescheduling and resource allocation adjustments.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• I was also tasked with learning on the go due to needing to learn to geography of Trinidad and Tobago and then using that said knowledge in the scheduling of the customers' security system installation.
• Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
• Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.

• Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.
• Maintained neat and organized backroom to easily access merchandise and drive sales.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
• Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.

• Established long-lasting partnerships with key industry players, enhancing the company''s network and reputation within the region of the United States.
• Using research tools to provide business ideas for Company in the United States.
• Helped with the creation of sites and brainstormed new ideas for these multiple companies.

• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
• Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
• Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Increased productivity levels through efficient time management and prioritization of daily tasks.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Tasks Completed:

• Cashing
• Organization of Work Space
• Tending to Customers needs and requests.
• Responsible for keeping the store clean.
• Responsible for up-selling of items.