Chantal Bisnath
St. James
Summary
Dynamic Customer Support Supervisor with extensive experience at Republic Bank Limited, excelling in complaint resolution and customer relationship management. Proven track record in optimizing workflows and leading teams to enhance service delivery. Adept at enforcing policies while fostering inter-department collaboration, ensuring a motivated and efficient workforce.
Overview
22
22
years of professional experience
Work History
Customer Support Supervisor I-Foreign Trade
Republic Bank Limited
01.2017 - Current
Network/Clerical Officer
Republic Bank Limited
01.2013 - 01.2017
- Acting as Compliance officer
- Customer Service Supervisor I
- Customer Support Supervisor I
Customer service officer/teller/CPC
Republic Bank Limited
01.2004 - 01.2013
Education
Caribbean Examination Council - English Language, Mathematics, Principles of Business, Principles of Accounts, Social Studies, IT, Chemistry
Tranquillity Government Secondary School
Trinidad01.1999
Common Entrance Examination -
Mucurapo Girls R.C School
St. James, Trinidad01.1994
Skills
- Customer service
- Complaint resolution
- Technical support
- Customer relationship management
- Workflow optimization
- Effective communication
- Team leadership
- Staff motivation
- Policy enforcement
- Task organization
- Delegation and prioritization
- Inter-department collaboration
Hobbies and Interests
Event Planning/Organizing
Volunteer Experience
Childrens’ Toy Drive every Christmas
References
- Mr. Maurice Paynter, Manager- Cash Processing Centre, Republic Bank Limited, 59 Independence Square, Port-of-Spain, 625-3617 ext 2221
- Mr. Hilan Morian, Deputy Councillor, Port-of-Spain City Corporation, 799-7307
Timeline
Customer Support Supervisor I-Foreign Trade
Republic Bank Limited
01.2017 - Current
Network/Clerical Officer
Republic Bank Limited
01.2013 - 01.2017
Customer service officer/teller/CPC
Republic Bank Limited
01.2004 - 01.2013
Caribbean Examination Council - English Language, Mathematics, Principles of Business, Principles of Accounts, Social Studies, IT, Chemistry
Tranquillity Government Secondary School
Common Entrance Examination -
Mucurapo Girls R.C School
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