Crystal Ali
San Fernando
Summary
Detail-oriented Human Resources Specialist with extensive experience in logistics and evaluations. Strong time management skills and a talent for quality assurance and complex problem solving. Flexible and focused team player with expertise in strategic planning, high productivity and efficiency in task completion. Possess specialized skills in employee relations, compliance with labour laws, talent acquisition, leadership, and problem-solving to enhance organizational effectiveness.
Overview
13
13
years of professional experience
Work History
Labour Relations and Human Resources Officer
CGA Limited
Port of Spain
05.2024 - 09.2024
- Responsible for providing IR support to Managers/Supervisors
- Responsible for conducting disciplinary hearings, investigatory interviews, provide advice on disciplinary action
- Responsible for drafting and reviewing employment documents; such as employment contracts, company policies/procedures, disciplinary letters, request for explanation, request for witness statement, etc
- In accordance with T&T Labour Laws and employment best practices
- Assist in providing support at the Ministry of Labour and Industrial Court matters
- Attend meeting regarding grievance and disciplinary issues in the workplace and recording of meeting minutes
- Attend meeting with Union Branch representative (statutory and non-crisis) and recording of meeting minutes
- To be the first point of call for all IR matters
- Assist in the drafting of Collective Agreement and take part in the Collective Bargaining Process
- Perform other related duties as required by the Chief Human resource officer including but not limited to :
- Managed employee relations issues, including resolving disputes and conducting investigations
- Assist in the recruitment and on boarding process of new hires
- Create and manage job advertisements
- Manage employee records like their attendance and time off
- Keep track of employee paperwork and help answer any questions
- Help create programmes for employee growth and development
Human Resources Officer
Living Water Community in partnership with the United Nations High Commission for Refugees
Port of Spain
03.2023 - 10.2023
- Implement regional workforce management strategy that is in line with UNHCR’s global strategy and policies
- Participate in the preparation of the annual operations programme
- Review submissions with focus on staffing requirements (i.e., skills and competencies) of the operation
- Support of reassignment of existing staff and staff-outreach activities
- Participate in the review of the local training needs of the staff, assisting or making appropriate proposals to meet identified needs of re-profiling and development
- Awareness of Living Water Community/UNHCR staff rules and regulations (including the Code of Conduct) and is aware of its rights and obligations as well as benefits and entitlements
- Oversee and guide in the process of recruitment and selection of fresh staff by ensuring timely advertisement and the filling of general services and all other vacancies
- Provide guidance to managers in preparing their submissions to various donors
- Reporting to management and providing decision support through HR metrics
- Ensure the recruitment, assignment and reassignment of local staff is performed in accordance with the organization's recruitment policy, rules and standard operating procedures
- Supervise maintenance of the personnel records in the office, including entries into HR module of PeopleSoft, Bamboo HRIS as well as of the attendance, overtime and leave records
- Provide support, guidance and training to the staff performing personnel administration related functions
- Provides expertise and guidance to all staff in the office: supervisors, supervisees as well as all other colleagues in the office who may need HR advice
- Brief newly on-boarded staff on related administrative formalities and ensure all arrangements are expedited in relation to their accreditation
- Initiate calculations for payments related to personnel issues such as the settlement of travel claims, overtime claims, hazard pay, reimbursements, medical and security evacuations, shipment costs
- Initiate routine correspondence on HR matters for the authorizing officer’s approval
- Provide support to Finance to ensure that all HR related matters are completed for audits
- Oversee and track all training; primarily the Learn and Connect platform
- Oversee and manage a performance appraisal system that drives high performance
- Ensured legal compliance and sound industrial relations practices throughout human resource management
Human Resource Manager (Pizza Hut Guyana)
Corum Group Limited
Georgetown
07.2021 - 07.2022
- Promote a region recognition culture
- Ensure engagement initiatives are executed consistently
- Ensure effective communication processes within the region
- Internal Bench Planning - monthly review of training progress and staffing needs
- Panel Selection process - minimum of monthly for shift managers and above
- Candidate Sourcing and Selection - and train management teams on tools and resources
- Recruiting Support
- New internal and external RGM support
- Training audits - conversations with trainees about training experience
- Monitoring execution of training process
- Certified Training unit / Restaurant Training Manager certifications
- Partner in Leadership review process with Region Manager
- Individual Development plans - follow up on individual development initiatives
- One on one coaching for performance along with the Region Manager
- Track and respond to all Employee Relations concerns for the Region
- Partner with Area Managers to manage effective investigation process
- Ensure compliance with employment law
- Develop long-term plans and programs, evaluate work accomplishments and to build relationships with Operations and other department heads to proactively identify and solve performance gaps
- Adapt practices and techniques to the special requirements of senior management
- Present facts and recommendations effectively in oral and written form and have the ability to effectively deliver classroom training, facilitate meetings and events and deliver oral presentations to audiences of all varieties, including size, organizational level, and experience
Administrative Manager
Woodgreen Holdings Limited
San Fernando
01.2020 - 06.2021
- Follow and ensure compliance with the Company's Procurement Policies and Procedures
- Comply with Procurement Schedules for the purchase of equipment, services and materials
- Coordinate transportation of materials to project sites
- Create and maintain good relationships with all vendors/suppliers
- Review and analyze all vendors/suppliers, supply and pricing options to generate quote comparison sheets
- Negotiate the best deal for pricing and supply contracts
- Obtain quotes from material suppliers, installers and other service providers
- Follow up on payments, delivery notes and invoices
- Ensure all purchased items are delivered in a timely manner
- Work with team members and Managers in order to fulfill job duties, as needed
- Maintain and update supplier information such as track record, experience, product lines etc
- Create Purchase Requisitions
- Oversee the recruiting, interviewing, and hiring of new staff and sub contractors
- Developing and implementing HR strategies and initiatives aligned with the overall business strategy
- Bridging management and employee relations by addressing demands, grievances or other issues
- Assess training needs to apply and monitor training programs
- Assessing the reliability of sub‐contractors and suppliers
- Dealing effectively with challenges with suppliers and the flow of materials
- Ensuring compliance with the safety, health and environment requirements of materials and services
Human Resources and Industrial Relations Manager
Island Club Group
Valsayn
08.2017 - 02.2019
- Managing company staff, including coordinating and supporting the recruitment
- Determining suitable salaries and remuneration
- Providing the necessary support systems for payroll requirements
- Developing adequate induction and training
- Supporting employee opportunities for professional development
- Managing succession planning of staff
- Assisting with the performance management and review process
- Represents the company in court and before other tribunals on legal matters
- Drafts legal documents including contracts, leases, and agreements
- Reviews systems, policies and procedures and makes appropriate recommendations to improve productivity and quality service
- Confers with relevant departments and attends meetings to give professional legal advice
- Prepares and/or reviews legal opinions
- Reviews legal/court documents for completeness and accuracy
- Advises on the legal issues related to the administration, interpretation and enforcement of laws pertaining to the operations of organization
- Participates in court case preparation work such as interviewing witnesses and preparing pre-trial briefs and preparing draft pleadings for filing
- Ensures legal compliance in affiliation with the Financial Intelligence Unit (FIU) by monitoring and implementing applicable human resource state requirements
- Conducting investigations and maintaining financial compliance records
Grievance Officer
Public services Association of Trinidad and Tobago (P.S.A)
Port of Spain
01.2016 - 07.2017
- Representing members fairly and effectively in relation to matters arising within the undertaking or establishment in which they work and which concern employment and conditions of employment
- Participating in negotiation and grievance procedures as provided for in employer/trade union agreements or in accordance with recognized custom and practice in the undertaking or establishment in which they work
- Interviewing public servants and drafting statements, affidavits as deemed necessary
- Research and advice on relevant industrial relations practices, law and custom in Trinidad and Tobago
- Co-operating with the management of the undertaking or establishment in ensuring the proper implementation and observance of employer/trade union agreements, the use of agreed dispute and grievance procedures and the avoidance of any action
- Acting in accordance with existing laws and regulations, the rules of the union and good industrial relations practice; liaising with and seeking advice and assistance from the appropriate full-time trade union official
Customer Service and Protocol Officer
The Judiciary of Trinidad and Tobago
Port of Spain
08.2011 - 08.2016
- Providing excellent customer service to internal and external customers through JEMS software, processing legal documents in accordance with court procedures and legal requirements
- Processing requests for file searches, office copies and conference/hearing date by retrieving electronic and physical files, checking and copying information requested
- Assists in the preparation of international conferences hosted by the Government
- Ensures that protocol arrangements are in place at ceremonial, official and other events
- Assisting customers with the filing of applications in the High Court, Court of Appeal and Magistrates’ Court
- Preparing documentation from members of the public for processing of bail, environmental licenses etc
- In the Magistrates’ Court
Education
LLB -
University of London
London08.2015
Skills
- Project Management
- HRIS Technologies
- Microsoft Office
- Workforce Planning
- Strength reporting
- HR policies expertise
- Records Maintenance
- Payroll Management
- Job Analysis
- Employee Relations
References
- Mr. Chandradeo J. Rambaran, Chief Finance Officer, CGA Limited, (868) 266 9372
- Mr. Vijay Maharaj, Manager, Living Water Community, (868) 773 6644
- Mr. Navin Singh, Vice President, The Corum Group, +592 226 8858
- Mr. Leon Bansraj, Site Manager, Woodgreen Holdings Limited, (868) 704 1532
Personal Information
- Place of Birth: Trinidad and Tobago
- Date of Birth: 09/23/86
- Nationality: Trinidadian
Languages
English
First Language
Spanish
Elementary (A2)
A2
Timeline
Labour Relations and Human Resources Officer
CGA Limited
05.2024 - 09.2024
Human Resources Officer
Living Water Community in partnership with the United Nations High Commission for Refugees
03.2023 - 10.2023
Human Resource Manager (Pizza Hut Guyana)
Corum Group Limited
07.2021 - 07.2022
Administrative Manager
Woodgreen Holdings Limited
01.2020 - 06.2021
Human Resources and Industrial Relations Manager
Island Club Group
08.2017 - 02.2019
Grievance Officer
Public services Association of Trinidad and Tobago (P.S.A)
01.2016 - 07.2017
Customer Service and Protocol Officer
The Judiciary of Trinidad and Tobago
08.2011 - 08.2016
LLB -
University of London
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