Curlisha Cudjoe
San Fernando
Summary
As a competent EMT, I am capable of making critical decisions and maintaining composure under pressure. I administer enhanced patient care and great pre- hospital care to patients while being employed at Global Medical Response of Trinidad and Tobago. My leadership at JTA Supermarkets Ltd. improved team productivity and customer satisfaction, showcasing my ability to collaborate effectively and implement efficient solutions.
Personable and dedicated with passion for providing high-quality care in critical situations. Demonstrates solid understanding of medical terminology and emergency procedures, coupled with proficiency in patient assessment and CPR. Committed to making positive impact on patient outcomes and community health.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Emergency Medical Technician
Global Medical Response of Trinidad and Tobago
12.2022 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Supervisor
JTA Supermarkets Ltd
09.2016 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Customer Service Initiator
JTA Supermarkets Ltd.
04.2012 - 10.2022
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Mentored junior staff members to develop their skills, leading to higher performance levels.
- Streamlined workflow processes for improved team efficiency and increased productivity.
- Devised innovative problem-solving techniques to address unique client concerns swiftly.
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Implemented successful retention strategies that led to increased customer loyalty and repeat business.
- Improved response times with efficient resource allocation, ensuring prompt support for all customers.
- Collaborated with cross-functional teams to implement new strategies and improve customer experience.
- Reduced customer complaints by addressing concerns proactively and implementing effective solutions.
- Enhanced customer satisfaction by resolving complex issues and providing tailored solutions.
- Fostered a culture of continuous learning within the team by organizing skill-building workshops and seminars.
- Conducted regular performance reviews of team members, identifying opportunities for growth and development.
- Spearheaded initiatives aimed at enhancing overall service quality, driving significant improvements in customer satisfaction ratings.
- Established a positive work environment by fostering open communication and promoting teamwork among staff members.
- Updated account information in each customer's record to keep data accurate.
- Developed and maintained strong relationships with key clients, ensuring long-term business partnerships.
- Championed process improvements that resulted in operational efficiencies while maintaining strict adherence to company policies and procedures.
- Prepared reports by collecting and analyzing customer needs.
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate of Science - Medical Laboratory Technology
COSTAATT
San Fernando11-2028
No Degree - Medical And Clinical Adminstration
Alison
Online01-2025
No Degree - Supply Chain Management
Alison
Online 01-2023
No Degree -
World Health Organization (WHO)
Online07-2022
No Degree - Medical
Synergy Training Institute
San Fernando, Trinidad And Tobago01-2021
High School Diploma -
Open Bible High School
San Fernando07-2008
Skills
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
- Patient assessments
- Airway management
- Pre-hospital care
- Patient transport
- Patient stabilization
- Patient management
- Emergency vehicle operation
- Critical thinking
- Calm under pressure
- Team collaboration
Singing, Volleyball, Netball
Conversational Spanish
Apart from having some Spanish speaking background, I have always had an inclination to speak Spanish in a professional setting. As more opportunities arise where there is an increase of Spanish- speaking nationals, my experience and that of the formal spanish leaned in school made it easier to communicate and drove me to expand my vocabulary and knowledge.
Languages
English
Native language
Spanish
Intermediate
B1
Timeline
Emergency Medical Technician
Global Medical Response of Trinidad and Tobago
12.2022 - Current
Supervisor
JTA Supermarkets Ltd
09.2016 - 10.2022
Customer Service Initiator
JTA Supermarkets Ltd.
04.2012 - 10.2022
Associate of Science - Medical Laboratory Technology
COSTAATT
No Degree - Medical And Clinical Adminstration
Alison
No Degree - Supply Chain Management
Alison
No Degree -
World Health Organization (WHO)
No Degree - Medical
Synergy Training Institute
High School Diploma -
Open Bible High School
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