CURMELLIA MOORGASE
Princes Town,
Summary
Multi skilled individual with 2+ years' successfully developing negotiating and executing multimedia campaigns that align with client goals. Demonstrated expertise in building strong client relationships and leveraging multimedia platforms for effective advertising solutions, with 5+ years’ experience in the banking industry and 1+ year in the field of IT. Gained core skills and hands on experience in the areas of customer service representative, sales, administrative and clerical duties, social media content management, web design and development with an educational background in computing and information systems
Overview
10
10
years of professional experience
Work History
Multimedia Account Executive
Guardian Media Limited
05.2023 - Current
- Developed creative and innovative multimedia strategies for maximum client impact and engagement.
- Conducted thorough market research to identify potential clients and industry trends, resulting in an expanded customer base
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Boosted sales revenue through strategic account management and relationship building
- Presented persuasive multimedia proposals to prospective clients, winning new business opportunities consistently.
- Processed and managed the scheduling of client’s commercials, segments, live broadcasts, on site activations, etc
- Developed multimedia marketing campaigns to enhance client visibility and engagement
- Collaborated with creative teams to produce compelling content across multimedia platforms
- Managed client relationships, ensuring satisfaction and timely delivery of services
- Negotiated contracts and pricing structures, securing long-term partnerships with key accounts.
- Created and presented media and advertising packages to prospective customers.
IT Support Technician
Neravally SRL
11.2022 - 04.2023
- Diagnosed system malfunctions and implemented effective solutions to minimize downtime.
- Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
- Conducted training sessions for staff on software applications and troubleshooting techniques.
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
- Enhanced system performance by identifying and resolving technical issues promptly.
Bank Official (in positions of Teller, Sales, Support, CSR)
Republic Bank Limited
09.2017 - 11.2022
- Adhered to bank policies and facilitated safe and protected transactions, while bringing forth a strong understanding of banking processes and protocols to ensure the confidentiality and privacy of customers.
- Referred customers to utilize various bank products and services that can assist with their financial needs, and in so doing, help achieve the bank's overall yearly targets.
- Processed highly sensitive transactions successfully with minimal to no errors on a daily basis.
- Managed daily banking operations, ensuring compliance with regulatory standards and internal policies
- Trained and mentored junior staff on delivering excellent customer service, banking procedures, and protocols.
- Reduced fraud incidents by implementing robust security measures and prevention techniques.
Staff Member (in positions of Clerical Assistant, Help Desk, Website Developer, and Invoice Clerk)
Diamond Systems and Supplies Ltd.
07.2015 - 10.2016
- Designed, developed, and maintained the company’s website.
- Created invoices for service orders done by the company for government ministries and private companies, and ensured that payments were sent in a timely manner.
- Managed, scheduled, and coordinated the DELL and Samsung service desks.
- Worked to alleviate executive overload by handling all customer interactions for the company, including walk-ins, emails, phone calls, and fax interactions.
- Worked to ensure the provision of quality service while addressing and resolving all customer issues.
- Conducted inventory management, ensuring accurate stock levels and timely replenishment of supplies.
Education
BSc (Hons) - Computing and Information Systems
University of Greenwich
Level 5 HND Diploma - Computing and Systems Development
Pearson BTEC
Service Excellence Workshop - undefined
OTEC
09.2017
CompTIA A+ & PC Repair - undefined
CTS College
07.2017
Events Management - undefined
Ministry of Community Development
09.2012
Effective Business Communication - undefined
SBCS
12.2011
Mastering Public Speaking and Presentation - undefined
SBCS
12.2011
Effective Time Management - undefined
SBCS
12.2011
Linen and Drapery - undefined
Ministry of Community Development
09.2011
Advanced Proficiency Diploma - undefined
CXC
08.2011
Secondary Education Certificate - undefined
CXC
06.2009
Skills
- Knowledge and Experience with programming languages such as HTML, XHTML, JavaScript, PHP, CSS, C#, Java, MySQL, SQL
- Knowledge and experience with IDEs such as Joomla, Wordpress, Xampp, Eclipse, Android Studio
- Experience with search engine optimization
- Social media content creation, ElevenLabs, Canva, Capcut, Adobe express
- Multimedia strategy development
- Market research analysis
References
- Joel Morris, Head of Content, Programming & Promotions –Radio and GM Technologies, joel.morris@btechnetwork.co.tt, 225-4466 EXT 4175, 868-740-1721, Guardian Media Limited
- Kameel Mongru, Supervisor, 868-745-1614, Republic Bank Limited (Retired)
Timeline
Multimedia Account Executive
Guardian Media Limited
05.2023 - Current
IT Support Technician
Neravally SRL
11.2022 - 04.2023
Bank Official (in positions of Teller, Sales, Support, CSR)
Republic Bank Limited
09.2017 - 11.2022
Staff Member (in positions of Clerical Assistant, Help Desk, Website Developer, and Invoice Clerk)
Diamond Systems and Supplies Ltd.
07.2015 - 10.2016
Service Excellence Workshop - undefined
OTEC
CompTIA A+ & PC Repair - undefined
CTS College
Events Management - undefined
Ministry of Community Development
Effective Business Communication - undefined
SBCS
Mastering Public Speaking and Presentation - undefined
SBCS
Effective Time Management - undefined
SBCS
Linen and Drapery - undefined
Ministry of Community Development
Advanced Proficiency Diploma - undefined
CXC
Secondary Education Certificate - undefined
CXC
BSc (Hons) - Computing and Information Systems
University of Greenwich
Level 5 HND Diploma - Computing and Systems Development
Pearson BTEC