Daniel Lewis
Dabadie
Summary
Dynamic professional with a proven track record at Iqor, specializing in up-selling strategies and escalation management. Demonstrated expertise in enhancing customer satisfaction through effective problem-solving and active listening. Proficient in technical setup for videography and retail operations, showcasing adaptability and strong relationship-building skills. Achieved significant service delivery improvements by recommending targeted product and service enhancements.
Overview
2
2
years of professional experience
Work History
Agent Services Representative
Iqor
Barataria
12.2024 - Current
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Screen Printer
DMR Limited
Arima
04.2024 - 12.2025
- Operated manual and automatic screen printing machines efficiently.
- Washed and reclaimed screens for future use, minimizing waste.
- Operated flash dryers to cure inks after each color application.
- Mixed ink for correct color viscosity and tested mixes for temperature.
- Troubleshot problems as they arose during production runs.
Videographer
D'Abadie Church
D'Abadie
10.2023 - 08.2025
- Handled technical setup of lighting and sound for each shot.
- Communicated with directors and other crew members to discuss filming sequences, desired effects and lighting requirements.
- Troubleshoot any issues that arise during post-production process such as audio syncing errors or color correction problems.
- Capture images from various sources such as film, digital media, computer graphics and animation for use in projects.
- Helped prepare sets and set up equipment for in-studio filming.
- Tested, maintained and repaired equipment, keeping in excellent working condition.
Shop Attendant
Boy's Lane Mini Mart
D'Abadie
01.2024 - 03.2025
- Prepared merchandise for purchase or rental.
- Completed daily checklists for smooth shop operations.
- Operated cash register to process customer transactions accurately and efficiently.
- Conducted daily cleaning and maintenance tasks to ensure a tidy store environment.
- Organized special events such as promotions and clearance sales.
- Completed basic and semi-skilled work using available tools and facilities.
- Followed proper safety procedures when handling hazardous materials or chemicals used in the store.
- Bagged or packaged purchases and wrapped gifts.
- Helped maintain store cleanliness by sweeping floors, dusting shelves, and removing trash.
Education
Comptia I.T Fundementals -
SBCS Global Learning Institute
San Juan 11-2024
Comptia A+ Certification - Computer Science
SBCS Global Learning Institute
San Juan 10-2024
High School Diploma -
Arima North Secondary
ARIMA 09-2023
Skills
- Trade policy
- Up-selling strategies
- Call center experience
- Escalation management
- Client needs assessment
- Technical aptitude
- Complaint handling
- Cross-selling techniques
- Script adherence
- Active listening
- Retail sales customer service
- Building rapport
- Adaptability and flexibility
Affiliations
In my free time I like to spend my time building myself to excelled in what ever I am doing in that time frame. such as some of the following.
- Building Computers
- Fixing car interiors
- Managing my fiances
- learning a new skill currently ( Spanish )
- Driving
Timeline
Agent Services Representative
Iqor
12.2024 - Current
Screen Printer
DMR Limited
04.2024 - 12.2025
Shop Attendant
Boy's Lane Mini Mart
01.2024 - 03.2025
Videographer
D'Abadie Church
10.2023 - 08.2025
Comptia I.T Fundementals -
SBCS Global Learning Institute
Comptia A+ Certification - Computer Science
SBCS Global Learning Institute
High School Diploma -
Arima North Secondary