Daniel Lewis
Iqor
Dabadie
1
Language
3
years of professional experience
Results-oriented professional specializing in up-selling strategies and escalation management. Enhanced customer satisfaction through effective problem-solving and active listening. Experienced in technical setup for videography and retail operations, demonstrating adaptability and strong relationship-building skills. Delivered service improvements by recommending targeted product and service enhancements.
Work History
Water and Sewerage Authority
1 Year 2 Months- Coordinated daily operations across teams and service channels to enhance service delivery.
- Scheduled tasks for team to ensure timely completion of projects. and prioritized urgent work requests.
- Identified potential risks in operations and implemented mitigation strategies to minimize disruptions.
- Communicated with stakeholders to clarify operational requirements.
- Supported policy compliance and internal control procedures.
- Prepared reports and updated operational records accurately.
- Assisted leadership in coordinating office activities and improving processes. with process improvements and office coordination.
- Managed day-to-day activities related to IT infrastructure operations.
Agent Services Representative
1 Year 11 Months- Created customized sales techniques that increased sales and upselling of services to new and existing clients.
- Handled incoming calls and emails, delivering frontline customer support for product and service transactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Proposed enhancements in products, services, and billing methods to management, reducing future issues.
Screen Printer
1 Year 8 Months- Operated manual and automatic screen printing machines to ensure high-quality output.
- Cleaned screens for reuse in screen printing processes.
- Mixed ink for correct color viscosity and tested mixes for temperature.
- Mixed ink to achieve precise color viscosity and tested for optimal temperature consistency.
- Troubleshot production issues promptly during runs.
Videographer
1 Year 10 Months- Configured lighting and sound setups for optimal shot quality.
- Collaborated with directors and crew to plan filming sequences and achieve desired visual effects.
- Capture images from various sources such as film, digital media, computer graphics and animation for use in projects.
- Prepared sets and assembled equipment to ensure smooth in-studio filming operations.
- Assisted in preparing sets for filming by organizing props and ensuring optimal layout. and set up equipment for in-studio filming.
- Tested, maintained and repaired equipment, keeping in excellent working condition.
Shop Attendant
1 Year 2 Months- Prepared merchandise for purchase or rental, ensuring product availability for customers.
- Completed daily checklists to facilitate smooth shop operations and enhance customer experience.
- Completed daily checklists for smooth shop operations.
- Conducted daily cleaning and maintenance tasks to ensure a tidy store environment.
- Helped maintain store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Bagged or packaged purchases and wrapped gifts.
- Organized special events such as promotions and clearance sales.
- Bagged and packaged customer purchases while ensuring items were secure for transport.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash, contributing to a welcoming environment for shoppers.
Education
Comptia I.T Fundementals
Comptia A+ Certification - Computer Science
High School Diploma
- I have amassed the following subjects
- Mathematics
- English
- chemistry
- Electrical
- Principal of business
- Human Social Biology
Skills
Operational efficiency
Trade policy
Technical aptitude
Issue resolution
Stakeholder communication
Client needs assessment
Escalation management
Cross-selling techniques
Customer relationship management
Active engagement
Relationship building
Adaptability and flexibility
Script adherence
Affiliations
In my free time I like to spend my time building myself to excelled in what ever I am doing in that time frame. such as some of the following.
- Building Computers
- Fixing car interiors
- Managing my fiances
- learning a new skill currently ( Spanish )
- Driving
Timeline
Water and Sewerage Authority
Mr.Fedrick Rocke
09.2025 - CurrentRead More
Agent Services Representative
Iqor
12.2024 - CurrentRead More
Screen Printer
DMR Limited
04.2024 - 12.2025Read More
Shop Attendant
Boy's Lane Mini Mart
01.2024 - 03.2025Read More
Videographer
D'Abadie Church
10.2023 - 08.2025Read More
SBCS Global Learning Institute
Comptia I.T Fundementals
11.2024Read More
SBCS Global Learning Institute
Comptia A+ Certification from Computer Science
10.2024Read More
Arima North Secondary
High School Diploma
09.2023Read More