DANIELLE ARMSTRONG
Summary
Motivated individual with experience in customer service . Loyal, dedicated , resourceful and a good communicator. Works well with others, is patient and operates with a great degree of professionalism in whatever task is being undertaken.
Overview
2
2
years of professional experience
Work History
Camp Counselor
Unit Trust Corporation
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
Registration Officer
National Carnival Commission
- Prepares source data for computer entry by compiling and sorting information; establishing entry priorities
- Processes customer and account source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures or returning incomplete documents to team leader for resolution
- Maintains data entry requirements by following data program techniques and procedures
- Verifies entered customer and account data by reviewing, correcting and notify team leader of duplication of data
- Maintains operations by following policies and procedures, reporting needed changes
- Assists with Registration process at competitions
- Liaises with Judges' Coordinators to ensure that all Adjudication processes are in place for competitions
- Ensures that all adjudicators and coordinators Bio-data information are updated
- Assists with planning of Judges Seminar and Distribution of Allocation
- Liaises with Hospitality Committee to ensure that all needs are met at various competitions.
Call Center Customer Service Agent
Call Serv Limited
05.2022 - 01.2023
- Possess an excellent voice quality , inflection and present a professional, courteous , very patient demeanor. The ability to maintain a confident , friendly and helpful tone .
- Be able to use tools , knowledge , skills, and resources shared in training to effectively provide complete and accurate information with goal of resolving the customer's reason for calling in the first call.
- Understand detailed processes , steps and procedures , then explain that information in a manner whish is easily understood by te customer .
- Have excellent computer navigation and data entry skills
- Able to de-escalate and handle difficult / irate customers with aim of addressing their reason for calling .
- Open to coaching and constructive feedback on call efficiency and continuous improvement in providing an exceptional customer experience.
- Goal oriented - take responsibility for work so that the team can meet KPIs and targets .
Call Center Sales Agent
Call Serv Limited
02.2023 - 08.2023
- Make outbound calls as directed
- Have excellent computer navigation and data entry skills
- Login and out of the software only when assigned to preform duties.
- Perform any other duties as requested by the supervisor or authorized officer of the company .
- Utilized sales techniques to build customer interest and close sales.
Passenger Service Agent
Swissport
12.2023 - Current
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
- Completion of sales reports when necessary
- Inputting of passenger information of Advance Passenger Information System (APIS)
- Mishandled baggage process by way of Baggage Tracing systems and Airline Communications as per company and airline training
- Processed customer payments and enforced compliance with financial regulations.
- Ensures proper flight handling & procedural functions are followed
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Produce all required, work-related documentation e.g. Immigration, Port Health and Customs Offices
- Perform other duties assigned
Education
Air Carrier Access Act Training
Caribbean Airlines - Certificate of Training
Piarco, Trinidad And Tobago04.2024
Dangerous Goods Awareness Training
Caribbean Airlines - Certificate of Training
Piarco, Trinidad And Tobago02.2024
Security Awareness Programme
Airport Authority of Trinidad & Tobago
Piarco, Trinidad And Tobago2023
Customer Sales And Services Training
Call Serv Limited
Chaguanas, Trinidad And Tobago2022
Computer Literacy
School of Business And Computer Science
Trincity2019
Photography
London School of Photography
England2017
St. Joseph Secondary School
2016
Tacarigua Presbyterian School
2011
Skills
- Data Entry
- Photography
- Planning and Coordination
Hobbies
- Photography
- Swimming
Timeline
Passenger Service Agent
Swissport
12.2023 - Current
Call Center Sales Agent
Call Serv Limited
02.2023 - 08.2023
Call Center Customer Service Agent
Call Serv Limited
05.2022 - 01.2023
Camp Counselor
Unit Trust Corporation
Registration Officer
National Carnival Commission
Air Carrier Access Act Training
Caribbean Airlines - Certificate of Training
Dangerous Goods Awareness Training
Caribbean Airlines - Certificate of Training
Security Awareness Programme
Airport Authority of Trinidad & Tobago
Customer Sales And Services Training
Call Serv Limited
Computer Literacy
School of Business And Computer Science
Photography
London School of Photography
St. Joseph Secondary School
Tacarigua Presbyterian School
Similar Profiles
AMANDA FELIX-MC FARLANEAMANDA FELIX-MC FARLANE
Supervisor, Verification at Unit Trust CorporationSupervisor, Verification at Unit Trust Corporation
Darian HernandezDarian Hernandez
Assistant Manager at Unit Trust CorporationAssistant Manager at Unit Trust Corporation
Klysier GeorgeKlysier George
Customer Service Representative at Unit Trust CorporationCustomer Service Representative at Unit Trust Corporation