Danielle Sylvester

Experienced Process Analyst specializing in process improvements, process/business requirement documentation/workflows, workflow modelling and system testing

Specialties: academic, process improvement, process documentation, business requirements documentation, SharePoint, document management, system administration, research, data analysis and system testing

Member of the St Joseph’s Catholic Church Liturgical Group Committee

Member of the LOMA Society of Trinidad and Tobago

Chairman of the Fundraising Committee for the LOMA Society of Trinidad and Tobago

• AWARDS/CERTIFICATES , 2014: Award for Educational Achievement – Awarded by LOMA Society of Trinidad and Tobago

• Persistently attained Exceeds Expectations rating (avg. rating of 3.8/5) in Annual Performance Appraisal each year
• Achieved a reduced cycle time, from 2- weeks to 1-day, for the submission of Individual Health new business applications, by introducing scanning and a centralized logging system via the MS SharePoint application.
• Collaborated with project team members in the execution of Sagicor's Process Review and Optimization project from which data attained was used to develop future strategies
• Achieved an improved customer experience and the ability for the company to contact trace, which was key during the pandemic, by designing and implementing a customer queue management system for customer service/policy administrative tasks.
• Documented the processes and metrics for the General Insurance's underwriting and finance operations which highlighted potential cost savings of approx. $165K and $223K respectively per year.
• Collaborated with a project team to design an end-to-end automated customer onboarding process for investments to ensure the company remained on brand and competitive.
• Supervised/Trained new interns/member of staff.