Darian Hernandez
Crown Point
Summary
To leverage my extensive experience in operations, leadership, and customer service within the financial sector to drive excellence in operational processes, foster a high-performing team culture, and contribute to the strategic goals of the Unit Trust Corporation. I am committed to utilizing my skills, knowledge, and innovative mindset to enhance organizational productivity and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Unit Trust Corporation
04.2021 - Current
- Spearheaded the operational management of the Unit Trust Corporation’s Tobago Investment Center, focusing on optimizing processes and improving service delivery.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Supervisor
Unit Trust Corporation
08.2020 - 03.2021
- Directed day-to-day operations, including the oversight of customer service functions and the management of teller activities.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Customer Service Representative
Unit Trust Corporation
01.2013 - 01.2020
- Provided exceptional customer service, addressing client inquiries, resolving issues, and promoting the Corporation’s investment products and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Entry Assistant
Unit Trust Corporation
01.2013 - 01.2016
- Managed data entry tasks with precision, ensuring the accuracy of customer information and financial records.
Customer Service Representative
Caribbean Jewellers
01.2012 - 01.2013
- Delivered high-quality customer service in a retail environment, focusing on meeting sales targets and enhancing the customer experience.
Education
Diploma in Business Administration -
School of Practical Accounting
Trinidad11.2021
MBA -
University of Bedfordshire
United Kingdom11.2024
Skills
- Strategic Planning
- Team Leadership
- Problem Resolution
- Time Management
- Excellent Communication
- Attention to Detail
- Emotional Intelligence
- Innovative
- Critical Thinker
Certification
- AutoCAD Level 1 – Central Technology Centre Limited
- Health and Safety – City and Guilds of London Institute
- Supervisory Management – School of Practical Accounting
- Personal and Organizational Leadership – UWI Arthur Lok Jack Global School of Business
Professional Highlights
- Appointed as Change Advocate, Unit Trust Corporation, 2019
- Successfully completed the UTC Mentorship Program, 2019
- Led a team through the global pandemic, securing high operational performance and customer satisfaction.
Timeline
Assistant Manager
Unit Trust Corporation
04.2021 - Current
Supervisor
Unit Trust Corporation
08.2020 - 03.2021
Customer Service Representative
Unit Trust Corporation
01.2013 - 01.2020
Data Entry Assistant
Unit Trust Corporation
01.2013 - 01.2016
Customer Service Representative
Caribbean Jewellers
01.2012 - 01.2013
Diploma in Business Administration -
School of Practical Accounting
MBA -
University of Bedfordshire
Similar Profiles
AMANDA FELIX-MC FARLANEAMANDA FELIX-MC FARLANE
Supervisor, Verification at Unit Trust CorporationSupervisor, Verification at Unit Trust Corporation
DANIELLE ARMSTRONGDANIELLE ARMSTRONG
Camp Counselor at Unit Trust CorporationCamp Counselor at Unit Trust Corporation
Klysier GeorgeKlysier George
Customer Service Representative at Unit Trust CorporationCustomer Service Representative at Unit Trust Corporation