Darlene Cassel
#3 Prem Avenue, Parforce Road Gasparillo
Summary
Knowledgeable and dedicated professional with extensive experience in industrial Relations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Industrial Relations Assistant
Oilfields Workers' Trade Union
04.2013 - Current
· Administrative functions: Telephone calls, Minutes taking, set meetings
· Clerical functions, File Management, Record management
· Liaison between Members, Ministry of Labour, Company’s and Industrial Court
· Refer Grievances to the Ministry of Labour or Industrial Court
· Prepare requests for Extensions of time to report grievances
· Prepare Evidence & Arguments, Witness Statements & Closing Submissions for Workers Grievances
· Prepare Proposals, Collective Agreements, Memorandum of Agreements for Recognized Majority Unionized Companies
· Calculate Severance Packages
· Prepare documents for settlements of Grievances
· Conduct/Attend Negotiation sessions
Accounts Clerk
Oilfields Workers' Trade Union
09.2012 - 02.2013
· Administrative functions
· Provide professional customer services to members & visitors to the Union
· Process Weekly Medical Claims, Death Claims, Branch Requisition Requests
· Process Monthly NIS & Health Surcharge Payments
· Process Rental Receipts
· Perform other accounting & Administrative functions
· Temporary Store Clerk
Education
Human Resources Management
UWI School of Business & Applied Studies Limited
Port Of Spain 2023
Diploma - Labor And Industrial Relations
Cipriani College of Labour & Co-operative Studies
Valsayn, Trinidad Certificate - Supervisory Management
Cipriani College of Labour And Co-operative Studie
Valsayn Certificate - Taxation And Book-keeping With Accounting
University of West Indies (Open Campus)
San Fernando Certificate - Financial Accounting
School of Business And Computer Science
San Fernando ABE Certificate - Business Management
School of Higher Education
San Fernando Advanced Certificate - Book-keeping, Basic & Advance Peachtree
School of Practical Accounting
San Fernando CXC Certificate - Mathematics, English A, POA, POB & Social Studies
CLR James Educational Institution
San Fernando Skills
Exceptional Customer Service
Microsoft Excel
Microsoft Word
PowerPoint
Web & Social Skills
Strong Research & Analytic Skills
Public Speaking
Verbal and Written Communication
Conflict Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Industrial Relations Assistant
Oilfields Workers' Trade Union
04.2013 - Current
Accounts Clerk
Oilfields Workers' Trade Union
09.2012 - 02.2013
Human Resources Management
UWI School of Business & Applied Studies Limited
Diploma - Labor And Industrial Relations
Cipriani College of Labour & Co-operative Studies
Certificate - Supervisory Management
Cipriani College of Labour And Co-operative Studie
Certificate - Taxation And Book-keeping With Accounting
University of West Indies (Open Campus)
Certificate - Financial Accounting
School of Business And Computer Science
ABE Certificate - Business Management
School of Higher Education
Advanced Certificate - Book-keeping, Basic & Advance Peachtree
School of Practical Accounting
CXC Certificate - Mathematics, English A, POA, POB & Social Studies
CLR James Educational Institution
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