Darren Don Stephens
Diego Martin
Summary
Adept Sales Consultant with more than 25 years in Sales Consultant roles with Retail companies. Determined and experienced in client rapport, marketing strategies and business-to-consumer sales. Seasoned expert at communicating smoothly with contacts and persuading others to propel sales and boost revenue.
Overview
25
25
years of professional experience
5
5
Certification
Work History
Sales Consultant
KIA MOTORS TRINIDAD
10.2012 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Completed orders and organized product deliveries to meet customer timetables.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Industrial Safety Specialist
Rotoplastics Trinidad Ltd.
01.2011 - 06.2012
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Exceeded sales goals, increased revenue and facilitated sales.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Serviced existing accounts on regular basis to maximize revenue.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Managed sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
- Researched potential clients and markets to prepare for appointments.
- Demonstrated products and specific features at customer locations and special events.
Education
High School Diploma -
Fatima College
Port Of SpainStrategic Customer Intelligence
KIA DDMS
Port Of SpainAAT Technician - Accounting And Business Management
Association of Accounting Technicians
Port Of SpainSkills
- Site Visits
- Privacy and Confidentiality
- Customer Traffic Management
- Credit and Debt Card Processing
- Maintaining Clean Work Areas
- Strategic Selling
- Prospecting and Cold Calling
- Reading Comprehension
- Outbound Telemarketing
- Active Learning
- Promotional Campaigns
- Outreach Initiatives
- Automotive Insurance
Websites
Certification
- CSP - Certified Sales Professional
- General Insurance License
- Anti-Money Laundering Training
Timeline
Sales Consultant
KIA MOTORS TRINIDAD
10.2012 - Current
Industrial Safety Specialist
Rotoplastics Trinidad Ltd.
01.2011 - 06.2012
High School Diploma -
Fatima College
Strategic Customer Intelligence
KIA DDMS
AAT Technician - Accounting And Business Management
Association of Accounting Technicians
Similar Profiles
Xavier ToviasXavier Tovias
Business Development/Guest Specialist at KIA motors MotorsBusiness Development/Guest Specialist at KIA motors Motors
Samantha BubbSamantha Bubb
Service Representative at Kia Motors / Mistubishi MotorsService Representative at Kia Motors / Mistubishi Motors
Travis FrostTravis Frost
Service Advisor at KIA MotorsService Advisor at KIA Motors