Darryl NOREIGA
Maloney Gardens
Summary
Results-driven aviation and logistics professional with 11+ years of experience optimizing operations, improving on-time performance, and ensuring safety compliance. Known for streamlining processes, boosting team morale, and solving complex problems to drive productivity and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Operations Agent
DHL Express Trinidad & Tobago
11.2020 - Current
- Decreased customs examination time by 18%
- Boosted productivity, leading to quicker processing times
- Reduced shipment documentation errors by 25% through meticulous validation
- Maintained operational standards effectively
- Motivated team to proactively manage tasks, achieving a 15% reduction in task completion time
- Established processes to ensure prompt and precise inventory tracking
- Implemented an advanced system for monitoring bonded shipments, decreasing discrepancies by 20%
- Enhanced team collaboration in customs, brokerage, and sales finance
- Coordinated with other departments to resolve customer inquiries and complaints.
- Responded promptly to customer inquiries via phone, email, or chat platforms.
- Documented changes made in response to customer requests or feedback.
Supervisor- Team Lead
Swissport Trinidad & Tobago
02.2013 - 03.2020
- Prevented loss of key airline recognition through strategic crisis management
- Implemented targeted action plan, enhancing on-time performance
- Restored United's platinum status
- Spearheaded team of over 15 staff to streamline aircraft loading and offloading processes
- Enhanced turnaround times through strategic resource management
- Cut team downtime by 15% through motivational initiatives
- Implemented reward systems recognizing outstanding attendance and performance
- Achieved a 25% decrease in workplace accidents by enhancing compliance with safety regulations.
- Maintained compliance with safety protocols for all employees
- Established a culture of accountability and teamwork
- Enhanced communication with airline representatives
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
Certificate - Operations Management
Synergy Training Institute limited
01.2020
Secondary School -
St Joesph Secondary School
Trinidad01.2012
Skills
- Effective Team Leadership
- Workflow Enhancement
- Analytical Problem Solving
- Regulatory Safety Practices
- Proficient in Client Relations
- Prioritization and Task Management
- Precision in Data Management
- Collaborative Engagement
- Adaptability and Flexibility
- Teamwork and Collaboration
References
- Vishnu Ramlochan, DHL Gateway Supervisor/ Acting Operations Manager T&T, +1 868 374-7830
- Simon St John, DHL Operations Manager St Maarten, +1 868 374-7850
Personal Information
- Date of Birth: 08/30/94
- Nationality: Trinidadian
- Marital Status: Married
Profileobjective
A highly motivated and results-driven professional with 11+ years of experience in aviation and logistics. I excel in leading teams to optimize operations, improve on-time performance, and ensure compliance with safety standards. Known for my ability to boost team morale, streamline processes, and solve complex problems, I consistently deliver increased productivity and customer satisfaction. I’m seeking to contribute my leadership, operational expertise, and dedication to excellence to a dynamic organization where I can drive measurable success.
Timeline
Operations Agent
DHL Express Trinidad & Tobago
11.2020 - Current
Supervisor- Team Lead
Swissport Trinidad & Tobago
02.2013 - 03.2020
Certificate - Operations Management
Synergy Training Institute limited
Secondary School -
St Joesph Secondary School
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