Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Software
Timeline
Generic
DAVE D. O. TOBY
Open To Work

DAVE D. O. TOBY

Customer Realtions
Cunupia,Caroni

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

SalesWarehouse and inventory clerkCustomer Relations AssistantServillance operator

Work Type

Full TimeContract Work

Location Preference

On-SiteRemote
Location: CUNUPIA, US
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Personal development programsPaid sick leaveStock Options / Equity / Profit SharingHealthcare benefitsCareer advancement

Summary

I am a talented, ambitious hardworking, energetic individual who loves sports and physical activities I am always eager to learn new skills with Experience in customer service, Data entry, marketing the installation and troubleshooting of I.T and security systems as well as leading projects. Furthermore, I am adept at handling multiple task on a daily basis competently and well under pressure as part of a team or individually. Even though I take my wok seriously, I do have a sense of humor with good communication.

Overview

2007
2007
years of post-secondary education
19
19
years of professional experience

Work History

Roof Technician

Roof Specialists
St Joseph, Trinidad
  • Conducted inspections to identify leaks and damage on residential roofs.
  • Installed and repaired roofing systems using industry-standard tools and techniques.
  • Collaborated with team members to ensure safety protocols during projects.
  • Maintained equipment and tools to ensure optimal performance on job sites.
  • Followed company guidelines for waste disposal and environmental safety practices.
  • Ensured that all jobs were completed according to local building codes and manufacturer specifications.
  • Performed preventive maintenance tasks such as caulking seams between flashings and checking for rust accumulation on metal components.
  • Applied waterproof coatings to protect the integrity of the roof's surface.
  • Installed new roofing materials, including composite shingles, metal panels, and asphalt roll roofing.
  • Inspected roofs for visible signs of damage, such as missing shingles or tiles, broken flashing, and other structural issues.
  • Resolved both technical and contractual issues.
  • Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
  • Supported construction manager with materials, schedule, and cost information.

Sales

Advance Commercial Advertising Ltd.
Chaguanas, Trinidad
  • Used diverse sales techniques and persuasive approach to maximize sales success.
  • Tracked sales volume, potential sales, and client base expansion with periodic sales reports.
  • Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
  • Analyzed sales trends to forecast future sales volumes.
  • Issued sales promotion materials to customers to boost sales.
  • Created new sales reports for tracking ticket sales and revenue.
  • Assisted sales team by providing technical expertise during the sales process.
  • Demonstrated leadership by conducting sales presentations, directing sales calls, managing contract negotiations and executing sales contracts.
  • Held route sales representatives accountable for issues and general sales.
  • Informed clients of current sales promotions to boost sales.
  • Processed sales transactions accurately while achieving monthly sales goals.
  • Maintained accurate records of all sales activities including sales calls, presentations, closed sales.
  • Compiled customer sales trends and data to aid in targeting yearly sales goals.
  • Improved sales techniques and made sales pitches to [Number] potential clients per quarter.

Warehouse and inventory clerk

T&T Asphalt & Metal Roofing Company
Caroni, Trinidad
  • Conducted regular stock counts to ensure accurate inventory levels.
  • Organized shipments and received materials for quality control checks.
  • Utilized inventory management software to track incoming and outgoing supplies.
  • Assisted with the layout of warehouse storage for optimal space utilization.
  • Maintained cleanliness and organization of the inventory storage area.
  • Collaborated with other departments to ensure timely delivery of requested items.
  • Performed daily cycle counts and conducted physical inventory audits.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Organized warehouse space to optimize storage capacity and product accessibility.
  • Conducted regular physical inventories to ensure accuracy of count records.
  • Identified obsolete parts and made arrangements for removal from inventory.
  • Performed scheduled inventory counts and supply audits.
  • Inspected incoming materials for damage.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.

K9 Handler

Amalgamated Security Services
  • Trained K-9 units in obedience and detection techniques for various scenarios.
  • Assisted in public demonstrations showcasing K-9 capabilities for community engagement.
  • Maintained equipment and supplies necessary for effective K-9 handling operations.
  • Educated team members on best practices for working with K-9 units safely.
  • Responsible for providing daily care and training of K9 unit, including feeding, grooming, exercising and maintaining general health.
  • Evaluated animals to determine temperaments, abilities or aptitude for training.

Customer Relations Assistant

Trinidad and Tobago Housing Development Corp
Port of Spain , Trinidad
04.2023 - 04.2026
  • Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained staff on operating procedures and company services.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.

Security Personnel

Trinidad and Tobago Housing Development Corp
Port of Spain , Trinidad
01.2021 - 12.2022
  • Assisted with maintaining accurate records of all security logs and reports related to security incidents.
  • Maintained security in restricted areas.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships.

Marketing, I.T, Surveillance Access control & CCTV Technician

Ayocam Management Services Limited
Port of Spain , Trinidad
01.2012 - 11.2021
  • Installed and configured CCTV systems for various client sites.
  • Conducted routine maintenance and troubleshooting on surveillance equipment.
  • Collaborated with clients to assess security needs and recommend solutions.
  • Coordinated with vendors for equipment procurement and repair services.
  • Responded promptly to service calls, providing technical support to clients.
  • Troubleshot technical problems with the CCTV system including cameras, monitors, DVRs and other devices.
  • Performed preventive maintenance on all CCTV equipment.
  • Installed, maintained and repaired CCTV systems for residential, commercial and industrial customers.
  • Created a network of cables to connect video surveillance system components.
  • Installed motion detectors, door contacts and other related safety devices as required by clients' needs.
  • Worked with building owners and managers in planning security camera placement layout design.
  • Conducted site surveys to determine locations of cameras and other equipment needed.
  • Maintained inventory records of all parts used in repairs or installations.
  • Built client relations through professional composure and technical expertise to establish personal and company rapport and cultivate contract retention.
  • Coordinated installation activities with contractors such as electricians or carpenters when necessary.
  • Programmed digital video recorders to capture footage from multiple angles simultaneously.
  • Analyzed data from recordings stored on hard drives or servers to help solve criminal cases.
  • Calibrated camera lenses for focus, clarity and wide angle view.
  • Managed company-owned systems components and documentation in compliance with company policies, protecting proprietary information and company inventory.
  • Completed company-required OSHA and customer service training programs to prevent unsafe installations and upsell products and services.
  • Met with clients to discuss security features, needs and service costs.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Input information from customer calls and onsite service visits into company's system.

I.T technician and data entry 2 officer

Office Of the Attorney General
01.2007 - 12.2011
  • Assisted in maintaining computer systems and networks.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Maintained positive working relationship with fellow staff and management.
  • Implemented new technologies to enhance workplace productivity levels.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.

Education

Certificate - Electrical

YTEEP
P.o.s
04.2007 - 01.2008

I.T. APPLICATIONS AND SKILLS - INTRO TO THE WORLD OF COMPUTERS, COMPTIA, Electrical YTEEP/SBCS

COMPUTER TECHNOLOGY SOLUTIONS [CTS]

CXC O’ LEVEL GENERAL PROFICIENCY CERTIFICATE - MATHEMATICS, ENGLISH A, INFORMATION TECHNOLOGY, PRINCIPLES OF ACCOUNTS

UPPER LEVEL EDUCATIONAL INSTITUTE
CHAGUANAS

GCE O’ LEVEL CERTIFICATE - BIOLOGY (PURE)

UPPER LEVEL EDUCATIONAL INSTITUTE
CHAGUANAS

International H.R - Human Resources Development

Uanithra

Skills

  • CCTV installation
  • Technical support
  • Customer service
  • Inventory management
  • Problem resolution
  • Effective communication
  • Attention to detail
  • Basic security awareness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Yardi

Halfs

Oracle

Timeline

Customer Relations Assistant

Trinidad and Tobago Housing Development Corp
04.2023 - 04.2026

Security Personnel

Trinidad and Tobago Housing Development Corp
01.2021 - 12.2022

Marketing, I.T, Surveillance Access control & CCTV Technician

Ayocam Management Services Limited
01.2012 - 11.2021

Certificate - Electrical

YTEEP
04.2007 - 01.2008

I.T technician and data entry 2 officer

Office Of the Attorney General
01.2007 - 12.2011

Roof Technician

Roof Specialists

Sales

Advance Commercial Advertising Ltd.

Warehouse and inventory clerk

T&T Asphalt & Metal Roofing Company

K9 Handler

Amalgamated Security Services

International H.R - Human Resources Development

Uanithra

I.T. APPLICATIONS AND SKILLS - INTRO TO THE WORLD OF COMPUTERS, COMPTIA, Electrical YTEEP/SBCS

COMPUTER TECHNOLOGY SOLUTIONS [CTS]

CXC O’ LEVEL GENERAL PROFICIENCY CERTIFICATE - MATHEMATICS, ENGLISH A, INFORMATION TECHNOLOGY, PRINCIPLES OF ACCOUNTS

UPPER LEVEL EDUCATIONAL INSTITUTE

GCE O’ LEVEL CERTIFICATE - BIOLOGY (PURE)

UPPER LEVEL EDUCATIONAL INSTITUTE

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