David Browne
Diego Martin
Summary
Results-oriented Project Assistant with experience in Digital Business Automation, project management, and business process optimization. Adept at analyzing business needs, supporting the implementation of digital solutions, and coordinating cross-functional teams to ensure projects are completed on time and within budget. Strong communicator with a proven ability to collaborate with diverse stakeholders and vendors.
Overview
3
3
years of professional experience
Work History
Project Assistant
Republic Bank Limited
08.2022 - Current
- Reported regularly to managers on project budget, progress, and technical problems.
- Handled administrative duties, filing, and errands.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Completed multiple tasks simultaneously to optimize project completion.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Aided in continuous improvement efforts within the organization through participation in lessons learned sessions after project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
Transaction Processing Officer
Royal Bank of Canada, RBC
01.2022 - 07.2022
- Exceeded performance targets for transaction processing accuracy, speed, and volume, demonstrating a strong commitment to excellence in all aspects of the role.
- Provided exceptional customer support by addressing inquiries or concerns in a timely manner, maintaining professionalism and empathy throughout interaction
- Maintained compliance with industry regulations, staying up-to-date on policy changes and adjusting procedures accordingly.
- Enhanced data accuracy for smoother transaction approvals, conducting thorough audits and reconciliations of accounts.
- Collaborated with cross-functional teams to identify opportunities for process improvements in the transaction lifecycle.
- Safeguarded sensitive information by following stringent security protocols and promoting a culture of confidentiality within the organization.
- Prevented potential fraud incidents through vigilant monitoring of suspicious activities and immediate escalation to appropriate parties.
- Reduced processing time for transactions, employing automation techniques and optimizing resource allocation.
- Monitored transactions and customer behavior to identify signs of fraud.
- Investigated and resolved inquiries with billing and invoicing.
- Trained staff on procedures and guidelines to effectively execute daily tasks.
Junior Consultant
Le Pri Consulting
10.2021 - 12.2021
- Identified potential risks associated with proposed strategies or initiatives, taking proactive measures to mitigate them.
- Assisted in the design of innovative solutions, resulting in increased revenue generation for clients.
- Contributed towards internal knowledge-sharing initiatives by documenting best practices, case studies, and lessons learned from past engagements.
- Communicated effectively with diverse stakeholders, building trust and rapport while managing expectations throughout engagements.
- Reviewed financial statements and performed quantitative analysis to assess the financial health of client organizations.
- Participated in client meetings to understand their challenges, offering specific expertise in developing action plans.
- Conducted thorough market research to identify growth opportunities and drive business development initiatives.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Bachelor of Science - Management Studies
University of The West Indies
St.Augustine10-2021
No Degree - Business Studies
Polytechnic Sixth Form Government
St. James08-2018
High School Diploma -
St.Anthony's College
Diego Martin08-2016
Skills
- Administrative support
- Team support
- Meeting coordination
- Project management
- File management
- Documentation management
- Operations support
- Billing and invoicing
- Research
- Detail-oriented
- Creative thinking
- Microsoft Visio
- Problem-solving abilities
Timeline
Project Assistant
Republic Bank Limited
08.2022 - Current
Transaction Processing Officer
Royal Bank of Canada, RBC
01.2022 - 07.2022
Junior Consultant
Le Pri Consulting
10.2021 - 12.2021
Bachelor of Science - Management Studies
University of The West Indies
No Degree - Business Studies
Polytechnic Sixth Form Government
High School Diploma -
St.Anthony's College
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