Results-oriented Project Assistant with experience in Digital Business Automation, project management, and business process optimization. Adept at analyzing business needs, supporting the implementation of digital solutions, and coordinating cross-functional teams to ensure projects are completed on time and within budget. Strong communicator with a proven ability to collaborate with diverse stakeholders and vendors.
Overview
3
3
years of professional experience
Work History
Project Assistant
Republic Bank Limited
08.2022 - Current
Reported regularly to managers on project budget, progress, and technical problems.
Handled administrative duties, filing, and errands.
Worked with senior leadership to complete complex projects on time and under-budget.
Completed multiple tasks simultaneously to optimize project completion.
Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
Aided in continuous improvement efforts within the organization through participation in lessons learned sessions after project completion.
Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
Contributed to successful project outcomes by providing comprehensive administrative support to the team.
Transaction Processing Officer
Royal Bank of Canada, RBC
01.2022 - 07.2022
Exceeded performance targets for transaction processing accuracy, speed, and volume, demonstrating a strong commitment to excellence in all aspects of the role.
Provided exceptional customer support by addressing inquiries or concerns in a timely manner, maintaining professionalism and empathy throughout interaction
Maintained compliance with industry regulations, staying up-to-date on policy changes and adjusting procedures accordingly.
Enhanced data accuracy for smoother transaction approvals, conducting thorough audits and reconciliations of accounts.
Collaborated with cross-functional teams to identify opportunities for process improvements in the transaction lifecycle.
Safeguarded sensitive information by following stringent security protocols and promoting a culture of confidentiality within the organization.
Prevented potential fraud incidents through vigilant monitoring of suspicious activities and immediate escalation to appropriate parties.
Reduced processing time for transactions, employing automation techniques and optimizing resource allocation.
Monitored transactions and customer behavior to identify signs of fraud.
Investigated and resolved inquiries with billing and invoicing.
Trained staff on procedures and guidelines to effectively execute daily tasks.
Junior Consultant
Le Pri Consulting
10.2021 - 12.2021
Identified potential risks associated with proposed strategies or initiatives, taking proactive measures to mitigate them.
Assisted in the design of innovative solutions, resulting in increased revenue generation for clients.
Contributed towards internal knowledge-sharing initiatives by documenting best practices, case studies, and lessons learned from past engagements.
Communicated effectively with diverse stakeholders, building trust and rapport while managing expectations throughout engagements.
Reviewed financial statements and performed quantitative analysis to assess the financial health of client organizations.
Participated in client meetings to understand their challenges, offering specific expertise in developing action plans.
Conducted thorough market research to identify growth opportunities and drive business development initiatives.
Conducted regular reviews of operations and identified areas for improvement.
Education
Bachelor of Science - Management Studies
University of The West Indies
St.Augustine
10-2021
No Degree - Business Studies
Polytechnic Sixth Form Government
St. James
08-2018
High School Diploma -
St.Anthony's College
Diego Martin
08-2016
Skills
Administrative support
Team support
Meeting coordination
Project management
File management
Documentation management
Operations support
Billing and invoicing
Research
Detail-oriented
Creative thinking
Microsoft Visio
Problem-solving abilities
Timeline
Project Assistant
Republic Bank Limited
08.2022 - Current
Transaction Processing Officer
Royal Bank of Canada, RBC
01.2022 - 07.2022
Junior Consultant
Le Pri Consulting
10.2021 - 12.2021
Bachelor of Science - Management Studies
University of The West Indies
No Degree - Business Studies
Polytechnic Sixth Form Government
High School Diploma -
St.Anthony's College
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