Dayne Job
Scarborough
Summary
A versatile Manager with a wide range of skills, adept at implementing and overseeing crucial advancements to drive business growth and improvement. A forward-thinking leader who consistently achieves success in managing business operations.
Overview
25
25
years of professional experience
Work History
Senior Manager Network Operations
TSTT - (Ag)
08.2020 - Current
- Identified growth strategies and implemented initiatives to enhance customer experience.
- Developed and recommended strategies to maximize revenue
- Identified targeted areas of improvement and implemented data-driven solutions, to improve the Network Operations business processes
- Aligned processes and resource planning to drive overall business strategy
- Prudently managed CAPEX and OPEX expenditure within budget.
- Collaborated with cross-functional team members to build and execute development plans.
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
Manager Network and Service Monitoring
TSTT
11.2016 - Current
- Consistently ensure TSTT Telecommunications Network and Services are monitored for alarm/events and conditions that may require special attention to guarantee uninterrupted Service delivery to subscribers
- Ensures all issues are managed in a hierarchical manner for speedy resolutions
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Successful management of CAPEX/OPEX Expenditure for the section
- Participate in the preparation and presentation of business case for CRB approval in soliciting budget to meet with project deliverables
- Established production standards and productivity goals for section, prioritizing tasks to reach deadlines
- Effectively manages North Post Maritime Radio Station to ensure Trinidad and Tobago's discharges its obligation under the United Nations Conventions knows as SOLAS (1974) and SAR (1979).
Operations Manager
JC Management Entertainment & Talent Agency
Trinidad And Tobago
01.2009 - Current
- Coordinates day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Discussed opportunities with industry connections and advocated for clients best suited for openings and international opportunities
- Connected with clients and developed strategies to achieve sales and customer service goals
- Used strong negotiation skills to obtain top-notch bookings
- Created campaigns to develop and market clients' brands
- Established career goals and success strategies with clients.
Bar & Restaurant Owner and Manager
Restaurant and Bar
Trinidad and Tobago
01.2017 - 01.2020
Broadband Systems Administrator
TSTT
Trinidad and Tobago
01.2013 - 01.2014
Acting Senior Cellular Systems Engineer
TSTT
Trinidad and Tobago
01.2010 - 01.2013
Transmission Technician
TSTT
Trinidad and Tobago
01.2009 - 01.2011
Internet Help desk Service Representative
TSTT
Trinidad and Tobago
01.2007 - 01.2008
Baker/Cake Designer
Hearty Foods Supermarket Arima
01.2004 - 01.2006
Line Cook
Valpark Chinese Restaurant Valpark Shopping Plaza
Trinidad and Tobago
01.2003 - 01.2004
Line Cook
Royal Palm Hotel - Maraval
01.2003 - 01.2004
Restaurant General Manager
Fort Granby's Restaurant and Bar
Tobago
01.1999 - 01.2003
Education
Master of Science - Operational Maritime Management
University of Trinidad And Tobago
Chaguaramas09-2025
Global Maritime Distress Safety System- GMDSS
University of Trinidad And Tobago
Chaguaramas01-2024
Introduction To The Incident Command System
US Department of Home Land Security - FEMA
Emergency Management Institute01-2024
Introduction To Project Cycle Management
International Training Centre of the ILO
11-2023
Learning Analytics Fundamentals
International Training Centre of the ILO
11-2023
Creating A Positive Customer Experience
LinkedIn
08-2021
Certificate - Handling Abusive Customers
LinkedIn
01.2021
Certificate - Children And Mobile Technology
GSMA
01.2021
Certificate - Bridging The Mobile Gender Gap
GSMA
01.2021
Certificate - Creating A Positive Customer Environment
LinkedIn
01.2021
Certificate - Fundamentals of Problem Management
BMC Academy
01.2020
Certificate - Incident Management
BMC Academy
01.2020
MBA - International Business Administration
University of The West Indies - Trinidad And Tobago
01.2019
Certificate - Mobile Number Portability
Commonwealth Telecommunications Organization
01.2013
BSc (Hons) - Information Technology
University of Hertfordshire
01.2011
Advanced Diploma - Computer Technology
Association of Computer Professionals - London
01.2011
Certificate - Introduction To Wimax
Commonwealth Telecommunications Organization
01.2010
Fundamentals of Wireless Technology -
SBCS Global Learning Institute - Trinidad And Tobago
01.2010
Certificate - Mobile Number Portability
Common Wealth Telecommunications Organization
01.2009
Advanced Diploma - Computer and Information Sciences
Association of Computer Professionals
01.2009
Cisco CCNA Routing and Switching Boot Camp -
School of Business And Computer Science
01.2009
Applied Telecommunication -
City And Guilds of London
01.2007
Certificate - Occupational Health and Safety
Cipriani College of Labor And Cooperative Studies
01.2006
Micro Enterprise Management -
Trinidad And Tobago Development Foundation Ltd
01.2003
Skills
- Aspiring Turn-around Specialist
- Strategic Leadership
- Strong Negotiations Skill
- Crisis Management
- Critical Thinker
- Innovator
- Project Coordination
- Customer Service
- Good Work Ethic
- Team Player
- Active Listening
- Motivator
- Influencer
- Change Agent
Accomplishments
- Negotiated with vendors, saving TSTT $300K annually for maintenance and support contracts of the company's Network Monitoring System utilized by the Network and IT LOB.
- Significantly reduced Section and department Overtime Cost by reorganizing staff schedules in accordance with HR and IR best practices.
- Ensured the NOC Operations is equipped with redundancy and resiliency for business continuity. Today the NOC can be operated remotely from any location around the world.
- Improved delivery of Incident Reporting to the business by Implementing Daily, Weekly and Monthly focus reports such as the Network and Service Status 4HR Report, MTTR & SLA Report and the Monthly Fiber Incident Report to provide data required to drive business decisions and track KPI.
- Implement an In House Knowledge Transfer Initiative among technical teams with Network and IT to build technical capacity among the staff in areas of Fault Isolation, Incident handling, reporting and escalations which has significantly impacted efficiency and improved operations.
- Lobbied for Upgrade and expansion of Network Monitoring system for speedy incident resolution.
- Successful implementation of an automated end-to-end Service Assurance platform with a 360 view of TSTT's Network to provide real time Service Assurance.
- Drafted and partially implemented a training plan for Trinidad and Tobago's International Coast Station North Post Maritime Radio Station to operate effectively and efficiently through-Training and retraining of all Radio Operators in International Telecommunications Unions Regulations and GMDSS.
References
- Senator Hassel Bacchus - Minister, Ministry of Digital Transformation
- Christopher Encinas - Alderman, Siparia Regional Corporation
Hobbies and Interests
- Community And Youth Development
- Entertainment and Festivals
- Tourism
- Cultural Exchanges
Timeline
Senior Manager Network Operations
TSTT - (Ag)
08.2020 - Current
Bar & Restaurant Owner and Manager
Restaurant and Bar
01.2017 - 01.2020
Manager Network and Service Monitoring
TSTT
11.2016 - Current
Broadband Systems Administrator
TSTT
01.2013 - 01.2014
Acting Senior Cellular Systems Engineer
TSTT
01.2010 - 01.2013
Operations Manager
JC Management Entertainment & Talent Agency
01.2009 - Current
Transmission Technician
TSTT
01.2009 - 01.2011
Internet Help desk Service Representative
TSTT
01.2007 - 01.2008
Baker/Cake Designer
Hearty Foods Supermarket Arima
01.2004 - 01.2006
Line Cook
Valpark Chinese Restaurant Valpark Shopping Plaza
01.2003 - 01.2004
Line Cook
Royal Palm Hotel - Maraval
01.2003 - 01.2004
Restaurant General Manager
Fort Granby's Restaurant and Bar
01.1999 - 01.2003
Master of Science - Operational Maritime Management
University of Trinidad And Tobago
Global Maritime Distress Safety System- GMDSS
University of Trinidad And Tobago
Introduction To The Incident Command System
US Department of Home Land Security - FEMA
Introduction To Project Cycle Management
International Training Centre of the ILO
Learning Analytics Fundamentals
International Training Centre of the ILO
Creating A Positive Customer Experience
LinkedIn
Certificate - Handling Abusive Customers
LinkedIn
Certificate - Children And Mobile Technology
GSMA
Certificate - Bridging The Mobile Gender Gap
GSMA
Certificate - Creating A Positive Customer Environment
LinkedIn
Certificate - Fundamentals of Problem Management
BMC Academy
Certificate - Incident Management
BMC Academy
MBA - International Business Administration
University of The West Indies - Trinidad And Tobago
Certificate - Mobile Number Portability
Commonwealth Telecommunications Organization
BSc (Hons) - Information Technology
University of Hertfordshire
Advanced Diploma - Computer Technology
Association of Computer Professionals - London
Certificate - Introduction To Wimax
Commonwealth Telecommunications Organization
Fundamentals of Wireless Technology -
SBCS Global Learning Institute - Trinidad And Tobago
Certificate - Mobile Number Portability
Common Wealth Telecommunications Organization
Advanced Diploma - Computer and Information Sciences
Association of Computer Professionals
Cisco CCNA Routing and Switching Boot Camp -
School of Business And Computer Science
Applied Telecommunication -
City And Guilds of London
Certificate - Occupational Health and Safety
Cipriani College of Labor And Cooperative Studies
Micro Enterprise Management -
Trinidad And Tobago Development Foundation Ltd
Similar Profiles
Larissa WilkersonLarissa Wilkerson
Software Engineer at TSTTSoftware Engineer at TSTT
Collin GravesCollin Graves
CEO/Owner Construction Business at -CEO/Owner Construction Business at -
Sai Kiran SirigiriSai Kiran Sirigiri
Student Child and Youth Care Worker at DONWOOD PARK PUBLIC SCHOOLStudent Child and Youth Care Worker at DONWOOD PARK PUBLIC SCHOOL