Deanna Sinanan
Summary
I consider myself a results-driven professional with over six years of experience in customer service, sales and business development. I strive to consistently meet requirements within any establishment with an ability to develop and maintain successful relationships with clients/customers. I have proven skilled at small business operations, communication and teamwork to optimize customer service. I am a dedicated, adaptable and a highly motivated self-starter, with a passion continuous learning, growth and professional development.
Overview
8
8
years of professional experience
Work History
Sales Representative
Style Lab
San Fernando, TT
12.2019 - Current
- Greeted customers warmly and ensured they had a positive experience.
- Established strong relationships by providing exceptional customer service through attentive listening and prompt resolution of customer issues all while maintaining a positive attitude.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Handled cash and credit card payments with accuracy, (Point of Sales experience).
- Answered phone calls professionally in accordance with business protocols.
- Social media management inclusive of online customer service satisfaction and call backs via phone.
- Engaged in sales, inventory-taking, reconciling cash receipts, and performing specific services.
- Kept records pertaining to purchases, sales, and requisitions.
- Managed inventory levels and restocked shelves to ensure product availability for customers.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Opening and closing of branches.
Office Clerk
Zenith Trading Limited
, Chaguanas
03.2018 - 12.2019
- Greeted visitors at front desk; provided assistance as needed while maintaining a professional atmosphere.
- Interacted with clients to resolve issues or answer questions regarding services rendered by company.
- Answered multi-line telephone system to direct calls and take messages.
- Maintained composure in dealing with conditions of urgency and in pressure situations.
- Organized office operations and procedures, including filing systems, data entry, and record keeping.
- Processed invoices ensuring accuracy of information before submission for payment approval.
- Typed, formatted, and proofread outgoing correspondence and documents.
- Utilized computer and job-related software to maintain and update filing and inventory and completed administrative duties.
- Managed office supply orders and inventory to support availability.
Sales Representative Manager
Ideal Styles
San Fernando, Montano Plaza
04.2017 - 02.2018
- Recruited, trained, coached, mentored, and evaluated new staff members in order to ensure the highest level of customer service was provided at all times.
- Executed strategic sales plans to expand customer base, focus and revenue.
- Maintained and established strong relationships with customers to ensure quality service and purchases.
- Demonstrated the ability to manage multiple tasks while remaining adaptable and flexible even under pressure.
- Recommended merchandise to customers based on needs and preferences.
- Resolved customer complaints and concerns promptly, maintaining a professional and positive attitude.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items and focus customer attention on specific items.
- Opening and closing of branch.
Personal/Office Assistant
Couva District Health Facility
Couva
11.2016 - 04.2017
- Provided efficient and courteous service to patients at all times
- Participated in ongoing training to enhance own job skills and knowledge
- Answered incoming calls and patient inquiries
- Maintain accurate patient records and follow up appointments
- Kept communal spaces in good order throughout the day
Education
Certificate - Early Childhood Care
Modern Business
11.2019
High School Diploma -
Barrackpore West Secondary School
07.2013
Skills
- Interpersonal communication skills
- Customer Relationship Building
- Sales strategy development
- Negotiation Tactics
- Self-motivated
- Time management
- Conflict resolution
- Adaptability
- Team collaboration
- Emotional intelligence
- Active listener
- Open-minded to constructive criticism and improvement
Languages
English
First Language
Timeline
Sales Representative
Style Lab
12.2019 - Current
Office Clerk
Zenith Trading Limited
03.2018 - 12.2019
Sales Representative Manager
Ideal Styles
04.2017 - 02.2018
Personal/Office Assistant
Couva District Health Facility
11.2016 - 04.2017
Certificate - Early Childhood Care
Modern Business
High School Diploma -
Barrackpore West Secondary School