Debbie Dookie
Penal
Summary
Dynamic operations manager with extensive experience at McDonald's Trinidad and Tobago, excelling in inventory management and customer service. Proven track record in enhancing efficiency and resolving conflicts, while training and mentoring staff to achieve high performance. Skilled in establishing supplier relationships to optimize cost control strategies and improve profitability. Experience at Republic Bank Limited with finance management and customer service. With my versatile work experience I was able to apply my skills to my own business with great success.
Overview
2013
2013
years of professional experience
Work History
Proprietor
Krishdees Bakery, Ice Cream and Gift Shoppe
- Baker and operations Manager
- Produce daily supplies and stock. Deliver to two outlets.
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Established relationships with suppliers to negotiate favorable terms and pricing.
Store Manager
Mc Donalds Trinidad And Tobago Limited
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented inventory management processes to maintain stock accuracy and availability.
- Analyzed sales data to identify trends and adjust staffing levels accordingly for peak times.
- Conducted regular inspections to uphold cleanliness and safety standards within the store.
- Developed staff schedules to optimize resource allocation and minimize labor costs.
- Collaborated with upper management to execute promotional campaigns effectively at the store level.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Clerical Assistant 2
Republic Bank Ltd
01.2002 - 07.2012
- Assisted in daily administrative tasks, enhancing operational efficiency.
- Coordinated scheduling and communication between departments to streamline processes.
- Managed electronic filing systems, ensuring accurate document retrieval and organization.
- Supported customer inquiries by providing timely information and resolving issues effectively.
- Trained new team members on clerical procedures and office protocols for seamless onboarding.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
No Degree - Nursing Aide
Southern Illinois University
Abadya's Training ConsultantsNo Degree -
St Kevins College Computer Tuition Centre
San Fernando High School Diploma -
Barrackpore Secondary Comprehensive
Barrackpore06.1994
Skills
- Administrative support
- Customer service
- Inventory management
- Staff training
- Team leadership
- Communication skills
- Conflict resolution
- Operations management
- Networking skills
- Training and mentoring
- Employee supervision
- Cost control strategies
Timeline
Clerical Assistant 2
Republic Bank Ltd
01.2002 - 07.2012
Proprietor
Krishdees Bakery, Ice Cream and Gift Shoppe
Store Manager
Mc Donalds Trinidad And Tobago Limited
No Degree - Nursing Aide
Southern Illinois University
No Degree -
St Kevins College Computer Tuition Centre
High School Diploma -
Barrackpore Secondary Comprehensive