Debra Rampersad
Princes Town
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
Collateral Clerk /Acting Credit Clerk
Unicomer Trinidad Limited
06.2022 - 01.2023
- Ensured accuracy of credit documents through meticulous checks, obtained employment verification from employers, and gathered customer insights on any outstanding loans from credit unions or financial institutions through telephonic interviews.
- Ensured accurate note placement in Unicomer's computer system.
Customer Service Representative
Ansa Bank Limited
01.2022 - 02.2022
- Developed professional quality letters for diverse customer needs including Embassy, pre-Qualification, Fire Arms Users License and Immigration purposes.
- Generated interest in the bank's offerings by actively engaging with walk-in clients and scheduling appointments.
- Demonstrated commitment to accuracy by ensuring that all remittance applications were precise and approved by the client before processing.
- Maintained accurate records of all remittances sent to Forex and their departure dates from Trinidad by preparing a daily report for management.
- Oversaw the completion of account opening procedures while ensuring adherence to compliance regulations, including FATCA, Risk Rating, and Enhanced Due Diligence guidelines.
- Processed stop payment requests for cheques.
- Efficiently managed payment schedules by establishing 'standing Orders' in the computer system, distributing cheques and transferring funds to appropriate recipients.
- Ensured accurate and detailed entry of cheque deposits into accounts.
- Performed comprehensive review of all incoming cheques, cross-checking date, words and figures, as well as signatures to maintain adherence with customer's business operations.
- Executed tasks as the bank's telephone operator.
- Arranged daily vouchers, sorted cheques, and printed monthly statements in alphabetical order to facilitate customer pickup at the branch.
- Updated 'know your customer list' and minimized its size.
- Successfully utilized the banks card Management System for seamless ordering and maintenance of bank cards
- Gathered customer feedback through surveys and used the data to improve customer service.
Project Co-ordinator
Ansa Bank Limited
05.2021 - 11.2021
- Efficiently managed the opening process for Savings, Business, Fixed Deposit, and Loan Accounts.
- Offered direction, guidance, and support to customers by promptly attending to all emails received on the Customer Service Ansa Bank Website.
- Opened accounts for customers, ordered bank cards, and checked documents for compliance with 'KYC' guidelines.
Teller Cum / Customer Service Representative
Bank of Baroda Trinidad and Tobago Limited
11.2012 - 03.2021
- Ensured timely collection of debts by following up with customers who pledged payment and reminding them of due dates
- Established a comprehensive Excel customer log to enable consistent communication and guarantee timely payments on delinquent accounts.
- Maintained consistent communication with clients by making multiple calls each month
- Engaged with walk-in customers, addressing their queries while effectively marketing the available products and services.
- Utilized knowledge of products and services to educate customers and leave attractive impressions.
- Created customer letters such as Embassy Letters, Pre-Qualification Letters, Fire Arms Users License Letters, and Immigration Letters
- Verified accuracy of remittance applications and secured client approval for corresponding invoices prior to processing
- Generated daily reports for management tracking remittances sent to Forex and their respective departure dates from Trinidad
- When opening accounts, I ensured that all customer documents are up-to-date and all compliance regulations and KYC guidelines are adhered to such as “Fatca, Risk Rating and Enhance Due Diligence”, Upon completion of all the formalities, I am meticulous in proper recordkeeping, always ensuring that the documents are filed safely
- Place “stop payment” on cheques
- Create “standing orders” in the computer system and on the due date issue cheques and credit funds to the respective parties
Human Resource / General Services Department
Abb Lummus Techint Trinidad Joint Venture – Petrotrin (Pointe A Pierre)
04.2008 - 01.2011
- Performed administrative tasks such as filing, photocopying, scanning, faxing and mail distribution.
- Scheduled appointments for staff members upon request.
- Organized travel arrangements for staff members including flights, hotel accommodations and car rental reservations.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Updated employee database with changes in job title, salary information or contact details.
- Monitored timekeeping records for accuracy and completeness.
- Assisted with planning, organizing and coordinating company events.
- Facilitated new hire orientations and employee training sessions.
- Managed confidential employee information with discretion and integrity.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Assisted in organizing and maintaining office records and filing systems.
Construction Manager’s Secretary
Ventech International – Petrotrin (Pointe A Pierre)
06.2007 - 04.2008
- Updated contact lists on a regular basis; created new contacts as needed.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Coordinated meeting logistics such as room reservations and catering services.
- Organized and maintained filing systems for important documents.
- Provided administrative support to the Office Manager and other staff members.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Scheduled meetings and sent invitations specifying time and location.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Produced and distributed memos, newsletters, and other forms of communication.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Customer Service Representative
Scotiabank Trinidad And Tobago Limited
07.2003 - 02.2006
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales in our Mini Mart at home
Self Employed
04.1999 - 07.2003
- Developed relationships with vendors to obtain best prices on goods purchased for resale.
Customer Assistant
RBC Royal Bank Trinidad And Tobago Limited
03.1994 - 03.1999
- Offered prompt and effective resolution for customer queries and issues pertaining to their accounts and banking.
- Filing customers' loan files and collateral documents.
Junior Clerk
Republic Bank Limited
09.1991 - 03.1992
- Greeted visitors and customers in a friendly, professional manner.
- Answered phone calls and directed them to the appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Filled out deposit and withdrawal slips.
- Issued certified cheques.
Switchboard Operator / Receptionist
Shell Trinidad Limited
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Verified visitors' identification cards before allowing access to the building.
- Updated daily log book with information about visitors entering the premises.
- Greeted visitors and provided them with assistance.
Teller
Scotiabank Trinidad And Tobago Limited
- Maintained accurate records of all transactions and customer interactions.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Receptionist / Manager’s Secretary
Scotiabank Trinidad And Tobago Limited
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Responded to inquiries from internal staff members regarding office operations.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated daily log book with information about visitors entering the premises.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled and confirmed appointments and meetings for management team.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Customer Support Clerk
Scotiabank Trinidad And Tobago Limited
- Responsible for accurately inputting credit card payments into system.
- Managed the entry and removal of liens on accounts.
- Managed the organization of withdrawal and deposit slips for tellers on a daily basis.
- Assisted with customer support cenre activities.
General Typist
RBC Royal Bank Trinidad And Tobago Limited
- Transcribed dictated correspondence with accuracy and speed.
- Typed and formatted letters, memos, reports, statements, forms and other documents from rough drafts or corrected copy using typewriter or computer.
- Operated a variety of office machines such as computers, copiers, scanners and faxes.
- Typed finished documents from rough drafts and dictation.
Clerical Assistant / Switchboard Operator / Mail Clerk and
RBC Royal Bank Trinidad And Tobago Limited
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Provided training and coaching to new PBX operators.
Statements Clerk
RBC Royal Bank Trinidad And Tobago Limited
- Conducted manual reconciliations of monthly balances and provided customers with average balance statements.
Education
Human Resources Management
School of Higher Education
San FernandoSkills
- Customer Service
- Complaint Handling
- Account Management
- Financial Transactions
- Customer Support
- Insurance knowledge
- Product Recommendations
- Member retention
CXC Qualifications
English A - Grade 1 (CXC), Mathematics - Grade 2 (CXC), Principles of Accounts - Grade 1 (CXC), Principles of Business - Grade 2 (CXC), Office Procedures - Grade 1 (CXC), Social Studies - Grade 2 (CXC), EconomicsGrade C (GCE)
Personal Information
Date of Birth: 01/22/1972
References
References available upon request.
Timeline
Collateral Clerk /Acting Credit Clerk
Unicomer Trinidad Limited
06.2022 - 01.2023
Customer Service Representative
Ansa Bank Limited
01.2022 - 02.2022
Project Co-ordinator
Ansa Bank Limited
05.2021 - 11.2021
Teller Cum / Customer Service Representative
Bank of Baroda Trinidad and Tobago Limited
11.2012 - 03.2021
Human Resource / General Services Department
Abb Lummus Techint Trinidad Joint Venture – Petrotrin (Pointe A Pierre)
04.2008 - 01.2011
Construction Manager’s Secretary
Ventech International – Petrotrin (Pointe A Pierre)
06.2007 - 04.2008
Customer Service Representative
Scotiabank Trinidad And Tobago Limited
07.2003 - 02.2006
Sales in our Mini Mart at home
Self Employed
04.1999 - 07.2003
Customer Assistant
RBC Royal Bank Trinidad And Tobago Limited
03.1994 - 03.1999
Junior Clerk
Republic Bank Limited
09.1991 - 03.1992
Switchboard Operator / Receptionist
Shell Trinidad Limited
Teller
Scotiabank Trinidad And Tobago Limited
Receptionist / Manager’s Secretary
Scotiabank Trinidad And Tobago Limited
Customer Support Clerk
Scotiabank Trinidad And Tobago Limited
General Typist
RBC Royal Bank Trinidad And Tobago Limited
Clerical Assistant / Switchboard Operator / Mail Clerk and
RBC Royal Bank Trinidad And Tobago Limited
Statements Clerk
RBC Royal Bank Trinidad And Tobago Limited
Human Resources Management
School of Higher Education
Similar Profiles
TAMEEKA CLARKETAMEEKA CLARKE
Credit Clerk at Unicomer Trinidad LimitedCredit Clerk at Unicomer Trinidad Limited
Diandra Peaches BrowneDiandra Peaches Browne
Digicel Business Team Leader at Digicel Trinidad & Tobago LimitedDigicel Business Team Leader at Digicel Trinidad & Tobago Limited
VEDANDI LUTCHMANSINGHVEDANDI LUTCHMANSINGH
Logistics Assistant at Unicomer (Trinidad) LtdLogistics Assistant at Unicomer (Trinidad) Ltd