Summary
Overview
Work History
Education
Skills
References
ADDITIONAL TRAINING
Timeline
Generic

DELICIA BROWN MEHARRIS

Flanagin Town

Summary

Accomplished leader with extensive experience at Unicomer Trinidad Limited, excelling in sales planning and performance management. Successfully drove store profitability and customer satisfaction by implementing strategic sales plans and mentoring high-performing teams. Proven track record in managing credit portfolios and optimizing expense management, achieving a 20% increase in efficiency.

Overview

16
16
years of professional experience

Work History

Store Manager

Unicomer Trinidad Limited
Freeport
06.2024 - Current
  • Develop, implement, and monitor sales plans to drive delivered sales and to maximize store profitability.
  • Drive sales of products, services, and credit by assigning goals through store teams to ensure profitability of the store and achievement of established targets.
  • Develop, implement, and monitor tactics to control expenses to ensure compliance with established budget.
  • Control stock levels and cyclical stocktaking to avoid stock loss and over stock, ensure adherence to range plan and safeguard the assets of the company.
  • Maintain retail, visual merchandising, customer service and other store standards to ensure products are properly displayed and service is provided to positively influence customers’ buying decisions.
  • Resolve escalated customer queries to ensure customer satisfaction.
  • Responsible for supervising, coaching, and mentoring staff to empower them in achieving the store's strategic goals, delivering outstanding customer experiences, and cultivating a high-performing team essential for driving store growth and profitability.
  • Perform any other related duty that may be assigned to you by your management line to ensure effective operation of the store.

Credit Supervisor-Bailiff and Collections

Unicomer Trinidad Limited
Sangre Grande, Arima, Chaguanas, San Fernando, Curepe
07.2016 - Current
  • Manage and lead a team of 2 Bailiffs, 4 Collectors and 1 Internal Administrative staff (Performance Management, Coaching, Training and Re-Training)
  • Manage the debt portfolio of assigned branches in the Courts/Optical/Lucky Dollar/Radio shack network
  • Review and Make recommendations to Senior Management on ways to improve the Credit Portfolio performance
  • Report on previous days’ Collections Performance for the teams
  • Report on the Daily movement of the Provisions and Company portfolio
  • Create and maintain an accurate log of my team’s targets and performance daily
  • Send accounts to Legal/Recoveries Department for pre-action protocol
  • Liaise with branches in the chain to ensure compliance with policy and procedure
  • Negotiate with customers to ensure mutual satisfaction between company and client
  • Track and trace delinquent customers and negotiate for honoring of debt
  • Liaise with Call Centre Department for issuing of accounts for Debt Collector action/ Call Centre action or vice versa
  • Assist with Credit Granting of Refinance Approvals and settlements amidst pandemic

Credit Supervisor (Call Centre)

Unicomer Trinidad Limited
04.2012 - 06.2016
  • Supervise/ Lead a team of fourteen Arrears Callers
  • Prepare and analyze daily reports to be submitted to Senior Management and make recommendations as it relates to improving the Credit portfolio
  • Reviewing accounts to issue to Arrears Callers for action and issuing accounts that require Debt Collector/Bailiff/Legal Action
  • Perform all administrative function for team members which include; Performance Management, Employee Development and Disciplinary Action.
  • Daily Resource Management (attendance, punctuality, systems access)
  • Recruitment planning and Training Strategy Development
  • Provide on-the-job coaching and training in Collections for Arrears Callers, in line with Regional Credit Policy
  • Conducting Frequent Quality Assessment Checks on all Arrears Callers’ activity/calls, providing feedback to Arrears Callers and Senior management, and identifying Training Needs
  • Assist in Seasonal Credit Granting Approvals—review of applications and complete background checks

Bailiffs and Collections Supervisor

Unicomer Trinidad Limited
01.2012 - 03.2012
  • Manage a team of fifteen external Collectors and Bailiffs
  • Coach and provide feedback to collections team regarding performance through regular monitoring, one on one meeting, performance appraisals and team meetings
  • Assist in the development of operational policies and procedures as it relates to arrears management

Credit Granting Supervisor

Unicomer Trinidad Limited
06.2011 - 12.2011
  • Review and approve Credit for new and subsequent customers
  • Complete site visits and conduct Branch Training on Credit policy and best practices including Fraud Recognition
  • Ensure that Credit Policies and Procedures are communicated and upheld
  • Review qualification criteria and clear proposals
  • Identify potential fraudulent applications

Management Trainee/Acting Supervisor

Unicomer Trinidad Limited
05.2010 - 05.2011
  • Acting Branch Supervisor-Tobago (December 2010), Distribution Centre (November 2010), Courts San Fernando Branch Supervisor, Human Resources Department, Finance Department, Technical Services Department Supervisor

Credit Clerk-High Risk

Unicomer Trinidad Limited
09.2009 - 04.2010
  • Assisted the High Risk Supervisor with managing branches and external contracted staff (Bailiffs and Collectors) assigned to them in an effort to control Bad Debt Cost.

Education

MBA - Human Resources Management

Australian Institute of Business

BSc - Management Studies

University of the West Indies

Diploma - International Business Communication

UK Institute of Commercial Management

Level II Certificate - Spanish

University of the West Indies

Skills

  • Sales planning
  • Expense management
  • Stock control
  • Visual merchandising
  • Customer satisfaction
  • Performance management

References

  • Louisa, Nakhid, Credit Supervisor—Bailiff and Collections, 1-868-338-4233
  • Terence, Suphal, Ex-Lucky Dollar Marabella Branch Manager, 1-868-785-9212, Unicomer Trinidad Ltd, #142 Demeter Lane, Corinth Hills, San Fernando
  • Abbey, Acosta, Private Licensed Bailiff, 1-868-775-8834, Calcutta Road #3, Mc Bean Village, Couva
  • Eden, Bernard, Warehouse System Administrator 1-868-297-1483, Freeport

ADDITIONAL TRAINING

  • Proficient in Microsoft Office Tools, Member of the Unicomer Health, Safety and Environment Committee
  • Induction to Industrial Relations (Ministry of Labour)

Timeline

Store Manager

Unicomer Trinidad Limited
06.2024 - Current

Credit Supervisor-Bailiff and Collections

Unicomer Trinidad Limited
07.2016 - Current

Credit Supervisor (Call Centre)

Unicomer Trinidad Limited
04.2012 - 06.2016

Bailiffs and Collections Supervisor

Unicomer Trinidad Limited
01.2012 - 03.2012

Credit Granting Supervisor

Unicomer Trinidad Limited
06.2011 - 12.2011

Management Trainee/Acting Supervisor

Unicomer Trinidad Limited
05.2010 - 05.2011

Credit Clerk-High Risk

Unicomer Trinidad Limited
09.2009 - 04.2010

MBA - Human Resources Management

Australian Institute of Business

BSc - Management Studies

University of the West Indies

Diploma - International Business Communication

UK Institute of Commercial Management

Level II Certificate - Spanish

University of the West Indies
DELICIA BROWN MEHARRIS