DELICIA BROWN MEHARRIS
Flanagin Town
Summary
Accomplished leader with extensive experience at Unicomer Trinidad Limited, excelling in sales planning and performance management. Successfully drove store profitability and customer satisfaction by implementing strategic sales plans and mentoring high-performing teams. Proven track record in managing credit portfolios and optimizing expense management, achieving a 20% increase in efficiency.
Overview
16
16
years of professional experience
Work History
Store Manager
Unicomer Trinidad Limited
Freeport
06.2024 - Current
- Develop, implement, and monitor sales plans to drive delivered sales and to maximize store profitability.
- Drive sales of products, services, and credit by assigning goals through store teams to ensure profitability of the store and achievement of established targets.
- Develop, implement, and monitor tactics to control expenses to ensure compliance with established budget.
- Control stock levels and cyclical stocktaking to avoid stock loss and over stock, ensure adherence to range plan and safeguard the assets of the company.
- Maintain retail, visual merchandising, customer service and other store standards to ensure products are properly displayed and service is provided to positively influence customers’ buying decisions.
- Resolve escalated customer queries to ensure customer satisfaction.
- Responsible for supervising, coaching, and mentoring staff to empower them in achieving the store's strategic goals, delivering outstanding customer experiences, and cultivating a high-performing team essential for driving store growth and profitability.
- Perform any other related duty that may be assigned to you by your management line to ensure effective operation of the store.
Credit Supervisor-Bailiff and Collections
Unicomer Trinidad Limited
Sangre Grande, Arima, Chaguanas, San Fernando, Curepe
07.2016 - Current
- Manage and lead a team of 2 Bailiffs, 4 Collectors and 1 Internal Administrative staff (Performance Management, Coaching, Training and Re-Training)
- Manage the debt portfolio of assigned branches in the Courts/Optical/Lucky Dollar/Radio shack network
- Review and Make recommendations to Senior Management on ways to improve the Credit Portfolio performance
- Report on previous days’ Collections Performance for the teams
- Report on the Daily movement of the Provisions and Company portfolio
- Create and maintain an accurate log of my team’s targets and performance daily
- Send accounts to Legal/Recoveries Department for pre-action protocol
- Liaise with branches in the chain to ensure compliance with policy and procedure
- Negotiate with customers to ensure mutual satisfaction between company and client
- Track and trace delinquent customers and negotiate for honoring of debt
- Liaise with Call Centre Department for issuing of accounts for Debt Collector action/ Call Centre action or vice versa
- Assist with Credit Granting of Refinance Approvals and settlements amidst pandemic
Credit Supervisor (Call Centre)
Unicomer Trinidad Limited
04.2012 - 06.2016
- Supervise/ Lead a team of fourteen Arrears Callers
- Prepare and analyze daily reports to be submitted to Senior Management and make recommendations as it relates to improving the Credit portfolio
- Reviewing accounts to issue to Arrears Callers for action and issuing accounts that require Debt Collector/Bailiff/Legal Action
- Perform all administrative function for team members which include; Performance Management, Employee Development and Disciplinary Action.
- Daily Resource Management (attendance, punctuality, systems access)
- Recruitment planning and Training Strategy Development
- Provide on-the-job coaching and training in Collections for Arrears Callers, in line with Regional Credit Policy
- Conducting Frequent Quality Assessment Checks on all Arrears Callers’ activity/calls, providing feedback to Arrears Callers and Senior management, and identifying Training Needs
- Assist in Seasonal Credit Granting Approvals—review of applications and complete background checks
Bailiffs and Collections Supervisor
Unicomer Trinidad Limited
01.2012 - 03.2012
- Manage a team of fifteen external Collectors and Bailiffs
- Coach and provide feedback to collections team regarding performance through regular monitoring, one on one meeting, performance appraisals and team meetings
- Assist in the development of operational policies and procedures as it relates to arrears management
Credit Granting Supervisor
Unicomer Trinidad Limited
06.2011 - 12.2011
- Review and approve Credit for new and subsequent customers
- Complete site visits and conduct Branch Training on Credit policy and best practices including Fraud Recognition
- Ensure that Credit Policies and Procedures are communicated and upheld
- Review qualification criteria and clear proposals
- Identify potential fraudulent applications
Management Trainee/Acting Supervisor
Unicomer Trinidad Limited
05.2010 - 05.2011
- Acting Branch Supervisor-Tobago (December 2010), Distribution Centre (November 2010), Courts San Fernando Branch Supervisor, Human Resources Department, Finance Department, Technical Services Department Supervisor
Credit Clerk-High Risk
Unicomer Trinidad Limited
09.2009 - 04.2010
- Assisted the High Risk Supervisor with managing branches and external contracted staff (Bailiffs and Collectors) assigned to them in an effort to control Bad Debt Cost.
Education
MBA - Human Resources Management
Australian Institute of Business
BSc - Management Studies
University of the West Indies
Diploma - International Business Communication
UK Institute of Commercial Management
Level II Certificate - Spanish
University of the West Indies
Skills
- Sales planning
- Expense management
- Stock control
- Visual merchandising
- Customer satisfaction
- Performance management
References
- Louisa, Nakhid, Credit Supervisor—Bailiff and Collections, 1-868-338-4233
- Terence, Suphal, Ex-Lucky Dollar Marabella Branch Manager, 1-868-785-9212, Unicomer Trinidad Ltd, #142 Demeter Lane, Corinth Hills, San Fernando
- Abbey, Acosta, Private Licensed Bailiff, 1-868-775-8834, Calcutta Road #3, Mc Bean Village, Couva
- Eden, Bernard, Warehouse System Administrator 1-868-297-1483, Freeport
ADDITIONAL TRAINING
- Proficient in Microsoft Office Tools, Member of the Unicomer Health, Safety and Environment Committee
- Induction to Industrial Relations (Ministry of Labour)
Timeline
Store Manager
Unicomer Trinidad Limited
06.2024 - Current
Credit Supervisor-Bailiff and Collections
Unicomer Trinidad Limited
07.2016 - Current
Credit Supervisor (Call Centre)
Unicomer Trinidad Limited
04.2012 - 06.2016
Bailiffs and Collections Supervisor
Unicomer Trinidad Limited
01.2012 - 03.2012
Credit Granting Supervisor
Unicomer Trinidad Limited
06.2011 - 12.2011
Management Trainee/Acting Supervisor
Unicomer Trinidad Limited
05.2010 - 05.2011
Credit Clerk-High Risk
Unicomer Trinidad Limited
09.2009 - 04.2010
MBA - Human Resources Management
Australian Institute of Business
BSc - Management Studies
University of the West Indies
Diploma - International Business Communication
UK Institute of Commercial Management
Level II Certificate - Spanish
University of the West Indies
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