Summary

Overview

Work History

Education

Skills

References

Timeline

Delicia Villaroel

Harmony Hall

Summary

Results-oriented commercial manager with expertise in aligning operations with strategic goals. Experience in managing offshore projects, optimizing resource allocation, and driving performance through KPIs. Skilled in developing business opportunities while maintaining strong client relationships and ensuring compliance with local regulations.

Overview

years of professional experience

Work History

Project Manager/ Commercial Manager / Key Account Manager

GAC Energy and Marine Services Ltd

06.2015 - Current

Managed all aspects of offshore projects, including crew supplies, imports, exports, and shore base activities.
Compiled competitive proposals for offshore project tenders in the region, enhancing win rates.
Oversaw Trinidad operations as hub for Suriname, streamlining resource allocation for improved project delivery.
Developed new business opportunities while nurturing existing client relationships.
Aligned operations with strategic goals through management of company principals' requirements.
Ensured compliance of service delivery with local regulations, quality, HSSE, and ethical standards.
Consistently met customer requirements to enhance satisfaction and build trust.
Developed and monitored departmental KPIs to enhance performance tracking and accountability.

Operations Manager

Inchcape Shipping Services Trinidad & Tobago Ltd

01.2013 - 01.2015

Managed daily operations for shipping logistics and client coordination.
Oversaw inventory management and supply chain processes for efficiency.
Implemented operational procedures to enhance service delivery standards.
Managed data reporting and time management processes at Trinidad Port Services to enhance operational efficiency.

General Manager – Administrative and Operational Responsibilities

Trinidad Port Services Ltd

01.2008 - 01.2013

Oversaw daily operations, ensuring principal satisfaction and quality service delivery.
Managed staff, prepared work schedules, and assigned duties to optimize service delivery.
Determined staffing needs, conducted interviews, and oversaw training processes for new employees.
Prepared performance reports and analyzed financials to pinpoint cost reduction opportunities.
Reviewed cash flow and budgets to ensure alignment with organizational goals.
Implemented departmental policies and objectives through collaboration with board and staff.
Cultivated strong relationships with clients and service providers to ensure effective operational support.
Set tariff rates and customer payment terms based on contract scope and market forecasts.

Exports Officer

KC Confectionary Ltd

01.2006 - 01.2008

Direct, plan and coordinate export schedules for all export cargo (FCL and LCL)
Preparation of all customs related documentation, accounts related documentation, for the logistics scheduling of cargo
Facilitated communication between exports, marketing, production, imports, and packaging, collaborating with Board of Directors to align strategies.
Tracked shipments and provided timely updates to clients, ensuring high levels of customer satisfaction.
Executed administrative tasks to streamline departmental operations and enhance workflow efficiency.

Purchasing Officer

General Marketers Ltd

01.2004 - 01.2006

Sourced, selected, and negotiated optimal packages for quality, price, and payment terms in product and service delivery
Coordinated with operations, accounts department, and suppliers to support project execution
Manage and maintain international orders
Coordinate with suppliers to ensure timely deliveries
Prepared purchase orders and relevant supporting documents based on company policies.
Monitored inventory levels to maintain supply efficiency
Ensured quality standards in purchasing processes

Receivables Clerk Purchasing Officer

Sesko Trinidad

01.2002 - 01.2004

Ensured quality control in purchasing processes and documentation.
Maintained accurate purchasing records, data, and pricing in internal database to ensure smooth transactions.
Coordinated with suppliers to ensure timely product deliveries, enhancing supply chain reliability.
Managed overseas orders to optimize supply chain efficiency.
Processed financial transactions daily to maintain accurate and up-to-date records.
Completed payroll functions to ensure timely and accurate staff payments.
Facilitated efficient office operations by providing comprehensive administrative support.
Prepared reports and summarized data, including sales statistics and trends.

Education

MSc - Operations Management

University of Salford

Manchester

01-2026

BSc Honors - Business Management

School of Accounting And Management

San Fernando, Trinidad

01-2012

Practical School of Accounting - Chartered Accounting Technician

Practical School of Accounting