Delisa Bisram-Mathura

• Strengthen Governance Standards:

Introduce automated tools and dashboards to streamline compliance with RBC's EIMF and OKRs.
Develop a feedback loop for continuous improvement and adoption of best practices across project teams.

• Enhance Regulatory Insights:

Implement a robust framework for dynamic regulation monitoring and impact analysis.
Conduct quarterly workshops for project practitioners and leadership to discuss regulatory changes and strategic adjustments.

• Effective Meeting Facilitation:

Utilize digital collaboration platforms to facilitate more engaging and efficient project review meetings.
Transition the bi-monthly project management forum to an interactive hybrid format.

• Optimize TMO Artefact Studies:

Apply advanced data analytics to TMO Artefact Studies for deeper insights and actionable recommendations.

• Financial Governance:

Develop a unified financial dashboard for real-time data visualization and reporting.
Provide hands-on workshops for financial governance to elevate practitioners' skills in financial analysis and management.

• Agile Governance Enhancement:

Create a cross-functional Agile governance team to develop adaptive processes and training modules tailored to team needs.
Implement gamification to enhance engagement in Agile delivery training.

• System Tools Proficiency:

Schedule regular refresher courses and advanced training sessions for Planview and MIS to keep skills current.
Establish a peer-mentoring program to maintain knowledge transfer and upskilling.

• Regulatory Coordination:

Build a cross-departmental task force to streamline communication and coordination for regulatory requests.
Use collaborative project management software to track and manage multi-unit regulatory tasks efficiently.

• Complex Program Assistance:

Develop a mentorship program pairing experienced project managers with those on large complex programs to guide and optimize performance.
Create a repository of case studies and best practices from past successful programs for reference.

• Caribbean Technology Leadership:

Implement virtual team-building activities to foster collaboration across jurisdictions and companies.
Use performance metrics and feedback systems to align and enhance project manager and Scrum Master effectiveness.

• Portfolio Synergies and Cost Reduction:

Conduct bi-annual strategic sessions to reassess the portfolio for realignment with organizational objectives.

• Centralized Project Management Excellence:

Invest in centralized project management software to enhance visibility and decision-making across all projects.
Establish a centralized lessons-learned database accessible to all project teams to foster knowledge sharing.

• Executive Reporting Enhancements:

Adopt data storytelling techniques in executive reports to convey key insights compellingly and impactfully.
Create dynamic dashboards for real-time portfolio views, allowing executives to make informed decisions quickly.

• Strategic Project Alignment:

Host quarterly alignment sessions with enterprise project management resources to synchronize efforts and resources effectively.
Develop a strategic roadmap that highlights alignment objectives and key initiatives to stakeholders.

• Key Strategic Initiatives Excellence:

Set up a strategic initiative task force to oversee and guide the financial management and health metrics performance.
Implement proactive risk management and scenario planning to maintain healthy portfolio metrics and adapt strategies as needed.

Accomplishments:

• Financial management of Core Banking & Enterprise System Project Portfolio of $25++MM within 10% variance YoY
• Surpassed the target Portfolio Health Metric KPI and portfolio audit of 95% reported EOY with rating of 98.5%.
• Led the adoption and rollout of RBCCs Estimation Model tools and In-Segment funding across the Caribbean Banking Portfolio to improve Delivery Capability. This targeted onboarding estimates for projects to be reduced from a +/- 100% variance to a +/- 25% variance.
• Managed delivery and governance of 50 projects across the Caribbean Technology Banking Portfolio YoY

• Enhance Team Leadership and Development:

Foster a culture of continuous learning within your team by implementing regular training sessions and workshops that focus on emerging technologies and best practices.
Establish a structured mentorship program where senior team members mentor junior staff, facilitating skill transfer and leadership development.

• Improve Coordination and Oversight:

Utilize advanced project management tools to improve visibility and coordination among onshore and offshore teams, ensuring seamless communication and collaboration.
Conduct regular cross-functional meetings to align development and support activities with business objectives and project timelines.

• Strengthen Agile Project Management:

Implement metrics and feedback loops to measure the effectiveness of Agile practices and identify areas for improvement.
Encourage Scrum Masters and Project Managers to participate in Agile certifications and community events to stay updated with the latest Agile methodologies.

• Refine Technical Solution Definition:

Implement a collaborative approach to solution design by involving cross-disciplinary teams early in the project to ensure holistic solutions that consider all constraints.
Regularly review and integrate industry trends and competitive analyses into your technical solution designs to maintain innovation and relevance.

• Strategic Roadmap Development:

Collaborate with stakeholders through workshops and strategic focus groups to ensure the roadmap aligns with business priorities and market demands.
Use data analytics to forecast technology trends and customer needs, adjusting the roadmap proactively to address future challenges and opportunities.

• Enhance Application Maintenance and Support:

Introduce predictive maintenance tools to anticipate and address potential application issues before they impact users.
Develop comprehensive documentation and knowledge-sharing platforms to support efficient troubleshooting and knowledge transfer within the support team.

• Elevate Technical Leadership:

Lead by example by participating in technical forums and thought leadership initiatives to stay at the forefront of digital innovation.
Establish a governance framework to ensure technical decisions align with broader organizational goals and industry regulations.

• Drive Digital Channels Advancement:

Implement continuous integration and continuous deployment (CI/CD) pipelines to increase development agility and reduce time to market for digital solutions.
Regularly evaluate digital channel performance metrics to identify areas for enhancement and optimization, ensuring competitive excellence.

Accomplishments:

• Financial Reporting within 10% variance of project budget
• Defining technical roadmap for the Digital Applications
• Financial Programme management of Digital Transformation Program within 10% of Budget. ($2MM)
• Successful delivery of Digital Transformation initiatives that drove digital adoption to over 50,000 users. This led to cost savings through the removal of services like Standing Orders and paper statements.

• Enhance Business Management and Project Solutions:

Leverage emerging trends that provide actionable insights for PMOs and business leaders.
Create customizable project management frameworks that adapt to the specific needs of different industries and sectors, increasing relevance and effectiveness.

• Optimize Governance Standards and Compliance:

Implement automated compliance monitoring systems that use real-time data to ensure governance standards are met efficiently and effectively across organizations.
Establish an industry wisdom-sharing platform where organizations can share governance best practices and learn from industry leaders to continuously improve standards.

• Innovate in Recruitment of ITPMs and Project Teams:

Utilize recruitment tools to identify and attract top ITPM talent with the skills needed for current and future projects, focusing on diversity and inclusion to foster innovative teams.
Develop a robust onboarding program that includes mentorship and continuous training opportunities to quickly integrate new team members and enhance their effectiveness from the start.

• Develop Cutting-edge Digital Transformation Roadmaps:

Adopt a collaborative approach to roadmap development that involves key stakeholders from business, technology, and customer-facing teams to ensure alignment with strategic goals and customer needs.
Incorporate a phased approach in the digital transformation roadmaps that include quick wins and long-term goals, allowing clients to see early benefits while planning for sustainable change.

• Drive Continuous Innovation and Competitiveness:

Create an innovation lab or center of excellence within the organization to pilot new project management tools, methodologies, and technologies that can later be scaled across clients.
Stay ahead of industry trends by participating in industry conferences and networks, and encourage the sharing of insights and learnings across your teams and clients to maintain a competitive edge.

• Strengthen Digital Transformation:

Innovate Continuously:

Encourage the team to explore emerging trends and technologies (like Dev Ops machine learning) to drive innovative solutions within RBCC's digital transformation journey.
Client-Centric Design:

Implement a user-centered design approach, ensuring that mobile banking features are aligned with user needs and feedback, thus enhancing customer satisfaction and loyalty.

• Optimize Project Management:

Hybrid Methodologies:

Continue leveraging Agile and Waterfall methodologies, and explore hybrid models like Agile-Waterfall for projects requiring both iterative design and stringent compliance.
Enhanced Collaboration Tools:

Utilize advanced project management and collaboration tools (e.g., Jira, Confluence) to improve communication and coordination among dispersed teams.

• Technical Excellence and Guidance:

Architecture Evolution:

Stay updated on the latest advancements in mobile technologies to provide cutting-edge technical architecture guidance, ensuring scalability, security, and enhanced performance.
Security Enhancements:

Regularly update security protocols and tools (such as advanced encryption and authentication mechanisms) to stay ahead of potential security threats.

• Agile Leadership and Team Development:

Advanced Agile Practices:

Foster a culture of continuous improvement by implementing advanced Agile practices such as DevOps integration and Test-Driven Development (TDD) for efficient deliverables.
Mentorship Programs: Develop formal mentorship and coaching programs to support team growth, aligning individual career goals with organizational objectives.

• Stakeholder and Financial Management:

Value Communication: Use data-driven storytelling in presentations to articulate the value and impact of projects effectively to the Executive Leadership Teams.
Financial Agility: Implement flexible financial management strategies that allow for agile reallocation of resources and budget adjustments based on project needs and market conditions.

• Risk and Issue Management:

Proactive Risk Framework: Establish a proactive risk management framework that includes predictive analytics to identify potential risks early and develop contingency plans.
Issue Tracking System: Implement an issue tracking and resolution system that ensures transparency and accountability, enhancing the ability to address issues swiftly and effectively.

• Best Practices and Gap Analysis:

Benchmarking and Continuous Improvement: Regularly benchmark against industry standards and best practices, ensuring RBCC's practices remain competitive and effective.
Strategic Gap Closure: Utilize gap analysis findings to drive strategic initiatives that close support structure gaps, optimizing both onshore and offshore team performance.

Accomplishments:

• Successful implementation of RBCC Mobile Banking App for iOS, Android and Responsive Web across the Caribbean (in T24/R14 and RIBS platforms) in 6 months with continued launch to market Feature enhancements. ($5.5MM)
• Implementation and Launch of VIP and Private Banking Product for TT markets across T24 platform.
• Windows 7 ATM Upgrade across TT, EC/DC and NC Markets
• Upgrade of Bahamas ACH, Barbados ACH and Suriname ACH

• Integrate strategic ITIL-driven objectives into business processes, optimizing 24/7 support for KPI enhancement. Ensure rigorous project and financial reporting to stakeholders. Facilitate multi-department coordination and consult on business cases for strategic alignment. Use Agile methodology for comprehensive lifecycle management. Lead process improvement initiatives, workshops, and training plans to foster innovation and efficiency across global teams.

Accomplishments:

• BPWA Technical Support Manager; BPWA Console Training Plan
• Migration of Cost center from Houston Office to Bangalore Office
• Migration of CaseTracker to IBM SmartCloud Services
• Support24 Support - Training Plan for New Hires

• Collaborate with clients to define needs and develop tailored programs using Agile and Waterfall methodologies. Lead diverse onshore and offshore teams to deliver projects, ensuring effective financial and overall project management. Conduct client workshops for requirement gathering, customize proposals to fit client demands, and drive process improvements to bridge operational gaps and manage post-implementation support efficiently.

Accomplishments:

• Migration of over 1300 users from online hosting environment to Microsoft Business Online Services environment - Caribbean Airlines
• Implementation of High Availability solutions- OSCAR Francois Ltd
• Implementation of Backup Solutions - Colfire
• Issue Management of ERP solution - ANSA McAL Group of Companies
• Migration of Trade application - Shares to Regards - RBC Financial (Caribbean) Limited

• Collaborate with clients to identify needs and craft tailored solutions. Oversee application development, ensuring risk management and successful execution using Waterfall and Agile methods. Conduct requirement workshops, evolve methodologies, and manage comprehensive project phases within SDLC. Develop staffing and budgeting plans, mentor team members, and elevate project management practices through training and knowledge sharing across the community.

Accomplishments:

• Implementation of a network application that facilitates messaging, networking and order/document management.
• Implementation of an online Claim Amount Calculator.
• Implementation of an Online Payout System.
• Implementation of an online nutrition and exercise tracker application.

• Bridge business and technology units to define and deliver robust technology applications across Trinidad, Barbados, and the Bahamas. Oversee the Bahamas team to implement the Automated Clearing House and manage COSMOS and Citidocs systems. Drive execution of technology and CTI Information Security, Operational Risk Compliance, and performance tracking, ensuring timely delivery of unit goals with a focus on technology applications.

• Craft and submit proposals and quotes for Microsoft, Citrix, and RSA solutions, developing contingency plans and project schedules. Guide engineering teams to execute timely delivery, collaborating with vendors and clients for optimal design. Implement secure remote access solutions with Microsoft, Citrix, SQL, and RSA SecurID, manage Citrix/Microsoft projects, and troubleshoot networking, ensuring seamless software and hardware installations across the Caribbean.