Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deneil Bedassie

Princes Town

Summary

Experienced with online travel consulting and creating personalized travel plans. Utilizes industry knowledge to offer top-notch travel solutions. Track record of effective communication and delivering exceptional customer service.

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.

Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base.

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.

Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.

Independent Travel Agent offering more than twelve years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Online Travel Consultant - Part time

Four Seasons Travel Agency
01.2022 - Current
  • Sourcing hotels and airfare via laptop on referral basis
  • Liaising with the agents at Four Seasons to issue plane tickets
  • Hotel bookings done via Chartours, sister company of Four Seasons
  • Handled cancellations and modifications efficiently, minimizing loss of revenue for the company.
  • Streamlined booking processes for improved user experience and increased repeat business.
  • Developed strong relationships with suppliers, ensuring competitive pricing and exclusive offers for clients.
  • Collaborated with team members to develop innovative marketing strategies, driving website traffic and bookings.
  • Managed online chat support, offering timely assistance to customers during the booking process.

Managing Director

Chloe’s Online Boutique
01.2018 - 01.2024
  • Company Overview: Online Clothing store
  • Responsible for ordering, purchasing and pricing of item to be sold
  • Setting delivery dates and preparing invoices
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
  • Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
  • Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
  • Launched innovative products/services that captured new market share while maintaining competitive pricing structures.

Travel Consultant

Willoughby’s Travel Service
05.2013 - 08.2020
  • Created personalized travel recommendations and packages for clients such as, flights, accommodation and travel insurance
  • Booking of flights, hotels and car rentals for walk in and corporate clients advising them on the best travel options based on their needs and budget
  • Managed a portfolio of high profile corporate clients
  • Responsible for majority of Corporate clients on a one on one basis for group or individual travel
  • Monitoring schedule changes and travel regulations
  • Issuing of tickets, calculations of date and destination changes using Amadeus
  • Developed and maintained relationships with clients to ensure repeat business
  • Ensured accuracy and paid attention to detail in order to meet the full expectations of each client
  • Quickly responded to email and phone request in a fast-paced environment
  • Handling complex travel arrangements with precision by keeping track of
  • Spearheaded the integration of GDS technologies and training new agents to use the GDS System – Amadeus
  • Maintained a great relationship with airlines, hotels and tour operators to ensure the best service to clients
  • Attended familiarization tours to represent Willoughby’s Travel in countries, such as, Curacao and Colombia
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

Travel Consultant

Farouk Khan Travel Service Ltd
05.2008 - 04.2013
  • Operated in a fast paced environment, dealing with walk in clients, as well as, requests over the phone and email requests
  • Air and land reservations, as well as invoicing for corporate clients and group travel
  • Sending and receiving correspondence, as well as greeting clients and customers
  • Trained new employees on updated sales projects and data entry software
  • Collected payments and maintained records of transactions through IATA
  • Executed changes to travel booking and issuing refunds to clients where required with Amadeus
  • Trained with Amadeus in 2008
  • Attended Familiarization tour in Barbados June 2012

Sales Representative/Cashier

I.R.B.C Company Ltd
11.2007 - 04.2008
  • Established customer’s needs explained and demonstrated products to them
  • Operated cash registers and accepted payments, taking orders for items out of stock
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Promotional Sales Representative

Angostura Limited
02.2005 - 12.2007
  • Increased service demand for products
  • Provided information about products to make it more appealing to the consumer
  • Represented company products at various events around the country

Administrative Assistant

The Ministry of Tertiary Education and Skills
04.2006 - 10.2006
  • Company Overview: On The Job Training
  • Operated a wide range of office machines, photocopiers, computers and fax machines
  • Stock inventories, answering and directing telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing
  • Issuing business letters, flyers, memos and term papers using Word Processing programmes
  • Taking well documented messages
  • On The Job Training

Education

ADVANCED MICROSOFT WORD - GRADE A

School of Practical Accounting and Accounting Services
11.2011

ADVANCED MICROSOFT EXCEL - GRADE A

School of Practical Accounting and Accounting Services
11.2011

ADVANCED MICROSOFT POWERPOINT - GRADE A

School of Practical Accounting and Accounting Services
11.2011

ADVANCED MICROSOFT ACCESS - GRADE A

School of Practical Accounting and Accounting Services
11.2011

Computer Operations and Business Management -

School of Accounting and Management
06.2005

Cambridge International Exams - A Levels

Barrackpore Secondary Comprehensive School
06.2003

Caribbean Examinations Council -

Barrackpore Secondary Comprehensive
01.2001

Skills

  • Destination knowledge and expertise
  • Travel reservation skills with Amadeus
  • Sales and negotiation skills
  • Strong problem solving and conflict resolution skills
  • Time management and multi tasking
  • Attention to detail and accuracy
  • Customer service skills and communication skills
  • Ability to work under pressure and meeting deadlines
  • Travel industry experience
  • Strong communication skills
  • Exceptional customer service
  • Listening and comprehension
  • Networking and relationship building
  • Creativity and innovation
  • Advanced computer proficiency
  • Cultural sensitivity
  • Budgeting and financial skills
  • Client relationship building
  • Retail sales
  • High volume environments
  • Team oversight
  • Social media
  • Reservations management
  • Client amenities

Timeline

Online Travel Consultant - Part time

Four Seasons Travel Agency
01.2022 - Current

Managing Director

Chloe’s Online Boutique
01.2018 - 01.2024

Travel Consultant

Willoughby’s Travel Service
05.2013 - 08.2020

Travel Consultant

Farouk Khan Travel Service Ltd
05.2008 - 04.2013

Sales Representative/Cashier

I.R.B.C Company Ltd
11.2007 - 04.2008

Administrative Assistant

The Ministry of Tertiary Education and Skills
04.2006 - 10.2006

Promotional Sales Representative

Angostura Limited
02.2005 - 12.2007

ADVANCED MICROSOFT EXCEL - GRADE A

School of Practical Accounting and Accounting Services

ADVANCED MICROSOFT POWERPOINT - GRADE A

School of Practical Accounting and Accounting Services

ADVANCED MICROSOFT ACCESS - GRADE A

School of Practical Accounting and Accounting Services

Computer Operations and Business Management -

School of Accounting and Management

Cambridge International Exams - A Levels

Barrackpore Secondary Comprehensive School

Caribbean Examinations Council -

Barrackpore Secondary Comprehensive

ADVANCED MICROSOFT WORD - GRADE A

School of Practical Accounting and Accounting Services
Deneil Bedassie