Denia Nancis
Tunapuna
Summary
Motivated professional with over 10 years of experience in the operational and communications aspects of the water utility industry. Pursue studies in the field of Environmental Science and Sustainable Development for the Caribbean. Demonstrates strong problem-solving, leadership and communication skills. Committed to delivering high-quality results and consistently exceeding expectations. A proactive and collaborative team player, eager to contribute to the success and growth of the organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Engineering Technician
Emergency Planning and Risk Management Water and Sewerage Authority
01.2019 - Current
- Emergency Preparedness and Response:Develop and maintain emergency response plans and procedures.
Conduct risk assessments to identify potential hazards and vulnerabilities.
Coordinate with various departments to ensure readiness and effective response during emergencies.
- Training and Drills:Organize and conduct training sessions for staff on emergency protocols and procedures.
Plan and execute emergency drills and simulations to test the effectiveness of response plans.
- Risk Mitigation:Identify and implement risk mitigation measures to reduce potential impacts of emergencies.
Collaborate with safety and engineering teams to integrate risk management strategies into daily operations.
- Incident Management:Assist in the management and coordination of emergency incidents.
Serve as a point of contact during emergencies, providing technical support and guidance.
- Compliance and Documentation:Ensure compliance with local, state, and federal regulations related to emergency planning and risk management.
Maintain detailed records of risk assessments, emergency plans, training activities, and incident reports.
- Communication and Coordination:Liaise with external agencies, including emergency services, regulatory bodies, and industry partners.
Facilitate communication and coordination between internal departments during emergencies.
- Continuous Improvement:Evaluate and update emergency response plans and procedures regularly.
Analyze post-incident reports and drills to identify areas for improvement and implement corrective actions.
- Resource Management:Manage emergency response equipment and supplies, ensuring they are up-to-date and functional.
Develop and oversee the budget for emergency planning and risk management activities.
Accountant 11
Exchequer Services Department Water and Sewerage Authority
01.2018 - 09.2019
- Payroll Management:Ensure the timely and accurate processing of wages, salaries, overtime, and traveling benefits/allowances for monthly and daily paid employees.
- Financial Reporting:Assist in the preparation of accounting reports and statements.
Ensure compliance with financial regulations and standards.
Customer Service Officer 1
Regional Operations Control Centre (ROCC) Water and Sewerage Authority
01.2010 - 01.2018
- The Regional Operations Control Centre (ROCC) serves as the central intelligence, communications, and operations control center, established to supervise and coordinate the functions of the Water and Sewerage Authority.
- Provided technical support to staff in resolving operational issues or problems.
Customer Service Officer 1
Customer Care Call Centre Water and Sewerage Authority
09.2007 - 01.2010
- Customer Assistance:Respond to customer inquiries via phone, email, or in-person, providing timely and accurate information.
Assist customers with product/service information, billing inquiries, and technical support.
- Complaint Resolution:Handle and resolve customer complaints in a professional and efficient manner.
Escalate complex issues to higher-level support when necessary.
- Customer Relationship Management:Build and maintain positive relationships with customers.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Data Management:Update and maintain customer records on the system.
Document all customer interactions and transactions, noting details of inquiries, complaints, and actions taken.
- Service Improvement:Gather customer feedback and provide insights for service improvement.
Participate in training sessions to enhance product knowledge and customer service skills.
- Team Collaboration:Work closely with other departments to ensure seamless service delivery.
Share information and insights with team members to improve overall customer service.
Education
Master of Science - Biodiversity Conservation & Sustainable Developmen
The University of West Indies, St. Augustine Campus
St. Augustine Campus10-2024
Bachelor of Science - Environmental and Natural Resource Management
The University of West Indies, St. Augustine Campus
St. Augustine Campus 10-2016
Associate of Applied Science - in Agriculture
Eastern Caribbean Institute of Agriculture And Forestry (ECIAF)
01.2007
St. Augustine Community College
01.2002
Skills
- Excellent written and verbal communication
- Adaptable (work in changing environment)
- Organizational Skills
- Multi-tasking
- Time Management
- Microsoft Office Suite
- Judgment and Situational Reasoning Ability
- Good physique and high stamina for fieldwork projects
Qualifications
- Currently pursing a Master of Science in Biodiversity Conservation & Sustainable Development in the Caribbean -The University of West Indies, St Augustine Campus
- Bachelor of Science Degree in Environmental and Natural Resource Management with a Minor in Communication and Extension - The University of West Indies, St Augustine Campus
- Associate of Applied Science Degree in Agriculture - Eastern Caribbean Institute of Agriculture and Forestry, College of Science, Technology and Applied Arts of Trinidad and Tobago
- Certificate in Introduction to Environmental Management - Cipriani Labour College and Co-operative Studies
- Certificate in Customer Service Excellence – Direct One Training Centre
- Certificate in Computer Literacy- Microsoft Office Suite
- Completed technical limits courses hosted by the Water and Sewage Authority of Trinidad and Tobago;
- Occupational health and safety sessions - highlighting possible pitfalls & mitigation plans which are relevant for the sustainability of new infrastructure.
- Cardio Pulmonary Resuscitation and First Aid Training
References
Upon Request
Certification
- Certificate in Introduction to Environmental Management - Cipriani Labour College and Co-operative Studies
- Certificate in Risk Assessment and Management- Synergy Training Institute Limited
- Certificate in Customer Service Excellence – Direct One Training Centre
- Certificate in Computer Literacy- Microsoft Office Suite
· Completed technical limit courses hosted by the Water and Sewage Authority of Trinidad and Tobago;
Occupational health and safety sessions - highlighting possible pitfalls & mitigation plans which are relevant for the sustainability of new infrastructure.
Cardio Pulmonary Resuscitation and First Aid Training
Timeline
Engineering Technician
Emergency Planning and Risk Management Water and Sewerage Authority
01.2019 - Current
Accountant 11
Exchequer Services Department Water and Sewerage Authority
01.2018 - 09.2019
Customer Service Officer 1
Regional Operations Control Centre (ROCC) Water and Sewerage Authority
01.2010 - 01.2018
Customer Service Officer 1
Customer Care Call Centre Water and Sewerage Authority
09.2007 - 01.2010
Master of Science - Biodiversity Conservation & Sustainable Developmen
The University of West Indies, St. Augustine Campus
Bachelor of Science - Environmental and Natural Resource Management
The University of West Indies, St. Augustine Campus
Associate of Applied Science - in Agriculture
Eastern Caribbean Institute of Agriculture And Forestry (ECIAF)
St. Augustine Community College
- Certificate in Introduction to Environmental Management - Cipriani Labour College and Co-operative Studies
- Certificate in Risk Assessment and Management- Synergy Training Institute Limited
- Certificate in Customer Service Excellence – Direct One Training Centre
- Certificate in Computer Literacy- Microsoft Office Suite
· Completed technical limit courses hosted by the Water and Sewage Authority of Trinidad and Tobago;
Occupational health and safety sessions - highlighting possible pitfalls & mitigation plans which are relevant for the sustainability of new infrastructure.
Cardio Pulmonary Resuscitation and First Aid Training
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