Denisha Ramdhan
Arima,ARI
Summary
CAREER SUMMARY a Debt Collector with great focus on the job description and capable of delivering the assigned tasks and duties. This job also makes one a financial adviser to hundreds of customers ensuring that decisions are made that works for both them and the company. Creative Graphic Designer with talent for developing unique custom artwork. Innovative approach to ideas and concept development. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Graphic Designer
Faith Ink Designs
2016.02 - Current
- To understand design needs of clients
- Prepare and produce proposals and presentations for clients.
- Develop design based on clients requirements. Work in tandem with clients on designs based on requirements, modifications and feedbacks.5) Identify and utilize appropriate software
- Update clients on progress, changes and adjustments.
- Developed creative design for print materials, brochures, banners, and signs.
- Met with customers to present mockups and collect information for adjustments.
Debt Collector
Unicomer Courts Trinidad ltd
2018.11 - 2023.02
- Verified information of overdue liabilities of clients
- Organized daily phone calls to clients in order to collect debts before due dates. Advised clients on their outstanding accounts that needed to be settled. Approved negotiation details of clients
- Organized records and documentations of clients for future reference
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Manages over 150 calls per day.
MARKETING DIRECTOR
Mercuri Caribbean ltd
2011.01 - 2014.10
- Design mock ups of different USB models for local and international sale
- Use marketing and media tools to advertise products. Meeting with BOD (Board of
- Directors).
- Built strong relationships with industry professionals and influencers.
- Created content and promotional materials to drive engagement and conversions.
- Planned and executed events and marketing programs to increase qualified leads.
- Initiated sessions with sales team leaders to brainstorm new ideas and promotional strategies.
CONSUMER SPECIALIST
Direc One
2008.02 - 2010.09
- Manage customers on-line accounts for Sprint
- Senior sales rep: selling time shares
- Managed a high level of incoming calls for Directory Assistance (TSTT)
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Education
Certified Associate in Project management Intermediate Module (2013 -
School of Practical Accounting & Accounting Services, Business & Computer Science Or of SC Ltd
Graduate certificate in -
Cojwin Creative
Barataria07.2017
Bachelor Of Science - business
University of London
2008
Computer literacy – National Energy - undefined
Skills Center
2007
Advanced level -
Sangre Grande Educational Institute
2002
Skills
- PROFESSIONAL SKILLS
- Photography
- Graphic Design
- Web Design
- Writing and Editorial
- Conflict Resolution
- Photo Imaging
- Adobe Creative Suite
- Social Media Content Creation
- Image Editing
- Logo Design
- Blog Posts
- Selling and Influencing
- Word Processing
Reading, writing, photography
Reading has always been a passion of mine, so much so that I started writing poetry and song. This then evolved into writing articles for different magazines and Websites.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Debt Collector
Unicomer Courts Trinidad ltd
2018.11 - 2023.02
Graphic Designer
Faith Ink Designs
2016.02 - Current
MARKETING DIRECTOR
Mercuri Caribbean ltd
2011.01 - 2014.10
CONSUMER SPECIALIST
Direc One
2008.02 - 2010.09
Certified Associate in Project management Intermediate Module (2013 -
School of Practical Accounting & Accounting Services, Business & Computer Science Or of SC Ltd
Graduate certificate in -
Cojwin Creative
Bachelor Of Science - business
University of London
Computer literacy – National Energy - undefined
Skills Center
Advanced level -
Sangre Grande Educational Institute
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