Kathy-Ann Dennis
Petit Bourg
Overview
26
26
years of professional experience
Work History
Authorizations Department Supervisor (acting)
- Supervising staff
Debit Settlement Officer (acting)
Electronic Merchant Services
- Preparation of Linx Logsheets
Credit Settlement (Assistant)
Electronic Merchant Services
- Preparation of Visa and American Express Logsheets
Operations Officer Ag Enterprise Contact Centre
First Citizens Bank Limited
04.2024 - Current
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
Shift Supervisor
First Citizens Bank Limited
05.2017 - Current
- Preparation of month end reports
Authorizations Officer
Fraud & Risk Department
01.2004 - Current
Customer Service Representative
Electronic Merchant Services
01.1999 - 01.2004
Education
School of Business and Computer Science
Omardeen School of Accounting
Students Accountancy Centre
Bishop Anstey High School
06.1999
Bishop Anstey High School
06.1997
Skills
- Customer Service
- Problem Resolution
- Workplace Safety
- Problem-Solving
Extracurricular Activities
Music – theory and practical
Timeline
Operations Officer Ag Enterprise Contact Centre
First Citizens Bank Limited
04.2024 - Current
Shift Supervisor
First Citizens Bank Limited
05.2017 - Current
Authorizations Officer
Fraud & Risk Department
01.2004 - Current
Customer Service Representative
Electronic Merchant Services
01.1999 - 01.2004
Authorizations Department Supervisor (acting)
Debit Settlement Officer (acting)
Electronic Merchant Services
Credit Settlement (Assistant)
Electronic Merchant Services
School of Business and Computer Science
Omardeen School of Accounting
Students Accountancy Centre
Bishop Anstey High School
Bishop Anstey High School
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