DERNELLE SYLVAN
Freeport
Summary
Dynamic professional with a proven track record at The Accreditation Council of Trinidad and Tobago, adept in document preparation and showcasing adaptability under pressure. Leveraged expertise to enhance operational efficiency by streamlining workflows, notably improving client satisfaction. Exhibits a professional demeanor, complemented by a positive thinking approach, driving continuous improvement and innovation.
Overview
9
9
years of professional experience
Work History
Operations Assistant (Q&R)
The Accreditation Council of Trinidad and Tobago
Barataria
12.2024 - Current
- Preparation of Statement on Recognition for review by the Assessment Officer.
- Once approved by the Assessment Officer and Director, email statements on recognition to clients, notifying them that the hard copy will be mailed out at a later date.
- Refund supporting documents are sent to the Assessment Officer for verification, and the Director for signature.
- Email refund requests to Finance, with supporting documents.
- Email client proof of refund (ACH from Finance).
- Update the database related to the Statement on Recognition.
- Draft Compendium changes according to the guidelines given by the Director (Q&R). Email Compendium changes to IT for the website update.
- Email compendium changes to IT for website update.
- Enter and submit the department's proposed vacation days to HR.
- Other duties and responsibilities, as required for the operations of the department, as requested by the Director.
OWNER/MANAGING DIRECTOR
Melanated Beauty, The Wholesale Guru, Beauty Bakery
10.2019 - Current
- Manufacturing products.
- Content creation and social media management.
- Streamlined operational workflows, enhancing overall efficiency, and reducing errors.
- Developed and implemented processes to maintain consistent quality across products and services.
- Regularly evaluated and improved systems to ensure continuous process improvement and satisfaction.
- Interacted with customers to gather feedback, resolve concerns, and improve product offerings.
- Processing and dispatching orders.
OPERATIONS ASSISTANT (F&A)
The Accreditation Council of Trinidad and Tobago
Port of Spain
09.2018 - 01.2019
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
- Reconcile or note and report discrepancies found in records
- Access computerized financial information to answer general questions as well as those related to specific accounts
- Prepare bank deposits by compiling data, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks
- Perform bookkeeping work, including posting data or keeping other records
- Prepare statements for petty cash reimbursement
- Redemption of petty cash.1) Preparing petty cash vouchers and issuing cash.2) Preparation of statements for petty cash redemption
- Prepare statements for each category of revenue collected
- Collection of Revenue.1) Prepare and issue receipt for revenue received.2) Prepare statement for all monies received before it is deposited
DATA ENTRY CLERK (ON THE JOB TRAINING)
The Accreditation Council of Trinidad and Tobago
Port of Spain
10.2017 - 05.2018
- Operate office machines, such as photocopiers and scanners, and personal computers
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Review files, records, and other documents to obtain information to respond to requests
- Dispatching of Documents
- Logging and updating Incoming and Outgoing Correspondence Register
- Print envelopes for outgoing documents
ADMINISTRATIVE ASSISTANT (ON THE JOB TRAINING)
Ministry of Works and Transport - Maintenance Division
Chaguanas
01.2017 - 10.2017
- Typing of: Estimates, Memorandums and Reports and Letters
- Preparing Purchase Requisitions
- Filing and maintaining sequence
- Scanning and printing of documents
BILLING/OFFICE CLERK
Vasha Foods Limited
Freeport
08.2015 - 03.2016
- Preparing of invoices
- Taking consumer's order via telephone
- Verify attendance, hours worked, and pay adjustments, and post information onto designated records
- Compute wages and deductions, and enter data into computers
- Keep track of leave time, such as vacation, personal, and sick leave, for employees
- Compile employee time, production, and payroll data from time sheets and other records
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- File and maintain records
- Assisting in preparation of credit notes
Education
Certificate - Payroll And Taxation Management
CTS College of Business And Computer Science Ltd
Montrose, Chaguanas12-2016
FIA - MA2
SBCS
Champs Fleurs07-2014
FIA - FA2
Students Accountancy Centre
Montrose, Chaguanas06-2014
Certificate - Computer Course
School of Practical Accounting (SPA)
San Fernando06-2014
FIA - FA1
Students Accountancy Centre
Montrose Chaguanas11-2013
FIA - MA1
Students Accountancy Centre
Montrose, Chaguanas11-2013
CXC -
Success Laventille Composite School
Eastern Main Road, Laventille06-2009
Skills
- Adaptability
- Ability to work under pressure
- Positive thinker
- Professional and friendly
- Document preparation
References
Esther Ward
The Accreditation Council of Trinidad and Tobago
Assessment Officer
766-2670
eward@actt.org.tt
Sarah Coomansingh
The Accreditation Council of Trinidad and Tobago
Accountant
304-7384
scoomansingh@actt.org.tt
Melissa Charles
The Accreditation Council of Trinidad and Tobago
Librarian/Documentalist
686-3350
mcharles@actt.org.tt
Timeline
Operations Assistant (Q&R)
The Accreditation Council of Trinidad and Tobago
12.2024 - Current
OWNER/MANAGING DIRECTOR
Melanated Beauty, The Wholesale Guru, Beauty Bakery
10.2019 - Current
OPERATIONS ASSISTANT (F&A)
The Accreditation Council of Trinidad and Tobago
09.2018 - 01.2019
DATA ENTRY CLERK (ON THE JOB TRAINING)
The Accreditation Council of Trinidad and Tobago
10.2017 - 05.2018
ADMINISTRATIVE ASSISTANT (ON THE JOB TRAINING)
Ministry of Works and Transport - Maintenance Division
01.2017 - 10.2017
BILLING/OFFICE CLERK
Vasha Foods Limited
08.2015 - 03.2016
Certificate - Payroll And Taxation Management
CTS College of Business And Computer Science Ltd
FIA - MA2
SBCS
FIA - FA2
Students Accountancy Centre
Certificate - Computer Course
School of Practical Accounting (SPA)
FIA - FA1
Students Accountancy Centre
FIA - MA1
Students Accountancy Centre
CXC -
Success Laventille Composite School
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