Desiree Noreiga
Point Fortin
Summary
I am an enthusiastic, self-motivated, reliable, responsible hand hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. i am able to work well under pressure and adhere to strict deadlines.
Overview
16
16
years of professional experience
Work History
Receptionist /Telephone Operator
Hobsons Attorneys at Law
01.2012 - Current
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
Administrative Support Clerk 1 - Containment Unit
Land Settlement Agency
01.2010 - 01.2012
- Assisted in organizing, directing and controlling all activities of the office management functions of the Unit.
- Assisted in organizing, directing, planning and controlling all activities of the personnel function of the Unit.
- Assisted in coordinating and scheduling activities of security personnel.
- Maintained calender of events, scheduled appointments and arranged weekly programme.
- Created, issued, forwarded and retrieved clients flies.
Data Entry Clerk - Social Unit
Land Settlement Agency
01.2010 - 01.2012
- Updated CoC (Certificate of Comfort) Database.
- Updated tracking database with information regarding correspondence ore responses, decisions and directives.
- Batched and forwarded files to Legal Unit for processing.
- Recorded, coded and entered missing documents for filing.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
Western Union Agent Cashier
Peiping Supermarket
09.2007 - 12.2009
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed efficient and accurate cash, check, debit and credit card payment using Point-of-Sale system.
- Maintained excellent customer relations.
Education
Professional Certificate in Events Management
The Arthur Lok Jack Global School of Business
Mount HopeAutoCAD 2012
The University of The West Indies
St AugustineProcess Technology - Petroleum Operations Level 2
Automation Technology College
San FernandoCXC
Vessigny Secondary Scool
Vessigny VillageSkills
- Problem-solving skills
- The ability to work in a team
- A strong work ethic
- Communication skills
References
- Lydia Wildman - Retired Techier 796-8515
- Romney Thomas - Attorney at Law 652-3801
Timeline
Receptionist /Telephone Operator
Hobsons Attorneys at Law
01.2012 - Current
Administrative Support Clerk 1 - Containment Unit
Land Settlement Agency
01.2010 - 01.2012
Data Entry Clerk - Social Unit
Land Settlement Agency
01.2010 - 01.2012
Western Union Agent Cashier
Peiping Supermarket
09.2007 - 12.2009
Professional Certificate in Events Management
The Arthur Lok Jack Global School of Business
AutoCAD 2012
The University of The West Indies
Process Technology - Petroleum Operations Level 2
Automation Technology College
CXC
Vessigny Secondary Scool
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