Devi Ramtahal
Sangre Grande
Summary
Competent, driven to succeed and build long-term relationships both internally and externally. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Customer Relationship Officer
Eastern Regional Health Authority
10.2016 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Created customer support strategies to increase customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Educated customers about health service.
Clerk 1
Eastern Regional Health Authority
10.2012 - 10.2013
Medical Records
Valencia Outreach Centre
Coryal Outreach Centre
Manzanilla Outreach Centre
County St.Andrew/St.David
Clerk 1
Eastern Regional Health Authority
10.2012 - 01.2013
Accounting Department
County Health Administration
St. Andrew/St. David
Clerical Assistant
On-the-Job Training
07.2012 - 10.2012
Primary Care Nursing Manager
County Health Administration
St. Andrew/ St. David
Clerical Assistant
On-the-Job Training
06.2012 - 07.2012
Personnel Department
Mayaro/Rio Claro Regional Corporation
Rio Claro
Clerical Assistant
On-the-Job Training
06.2009 - 08.2009
Accounting Department
Ministry of Works and Transport
Guaico, Sangre Grande
Education
Certificate in Applied Quality Management
Caribbean Institute of Quality Limited
09.2021
Bachelor of Science - Public Sector Management (Special) IR (Minor)
University of The West Indies
09.2013
High School Diploma -
Northeastern College
08.2008
Skills
- Versed in Microsoft Office inclusive of Word, Excel & Powerpoint
- Excellent team-player
- Exhibit focus on issues resolution and continuous improvement
- Inter-department collaboration
Recommendations
Mr. Keith Beharry
Quality Coordinator
Sangre Grande Enhanced Health Centre
1-868-689-4665
Ms. Vitra Gajadhar
Quality Coordinator
County Nariva/ Mayaro
1-868-333-1691
Ms. Chrisie Seepaulsingh
District Health Visitor
Sangre Grande Enhanced Health Centre
1-868-493-6146
Timeline
Customer Relationship Officer
Eastern Regional Health Authority
10.2016 - Current
Clerk 1
Eastern Regional Health Authority
10.2012 - 10.2013
Clerk 1
Eastern Regional Health Authority
10.2012 - 01.2013
Clerical Assistant
On-the-Job Training
07.2012 - 10.2012
Clerical Assistant
On-the-Job Training
06.2012 - 07.2012
Clerical Assistant
On-the-Job Training
06.2009 - 08.2009
Certificate in Applied Quality Management
Caribbean Institute of Quality Limited
Bachelor of Science - Public Sector Management (Special) IR (Minor)
University of The West Indies
High School Diploma -
Northeastern College
Similar Profiles
Chelsey KoppChelsey Kopp
Primary Health Clerk -Team Lead at Interlake-Eastern Regional Health AuthorityPrimary Health Clerk -Team Lead at Interlake-Eastern Regional Health Authority
Aleema MahabirAleema Mahabir
House Officer (Locum) at Eastern Regional Health AuthorityHouse Officer (Locum) at Eastern Regional Health Authority
Nicole PociukNicole Pociuk
Health Records Clerk at Interlake-Eastern Regional Health AuthorityHealth Records Clerk at Interlake-Eastern Regional Health Authority