Devika Brown
Tunapuna
Summary
Results-driven Project Coordinator with a proven track record at VNEXT Group, enhancing project efficiency and stakeholder satisfaction through strategic problem-solving and effective project management. Demonstrates exceptional proficiency in technology and communication, fostering collaboration among diverse teams. Renowned for a detail-oriented approach that consistently delivers successful outcomes in dynamic environments. Career aspirations include leading larger projects to further optimize organizational success.
Overview
13
13
years of professional experience
Work History
Project Coordinator
VNEXT Group
Toronto
09.2023 - Current
- Engaged with Microsoft to drive partnership initiatives.
- Assisted in defining project plans and objectives.
- Developed precise timelines for project completion.
- Served as central communication hub for project-related interactions.
- Managed tasks and oversaw processes to meet deliverables.
- Managed documentation, updating and maintaining SOWs and change requests.
- Facilitated communication with stakeholders to keep them informed about project progress.
- Scheduled meetings to define project scope, goals, and deliverables.
- Coordinated with resource managers to assign team members to project tasks.
- Monitored project risks throughout lifecycle.
- Assessed potential impacts of change requests on project scope, schedules, and budget.
- Facilitated change adoption with stakeholders.
- Facilitated understanding of duties among team members.
- Monitored and managed incoming helpdesk tickets.
- Tracked hours for internal and external teams.
- Dispatched timely reminders to team members and consultants for time sheet submissions.
- Ensured time sheets maintain uniformity for smoother data entry.
- Ensure time sheets accurately record billed and non-billed hours.
Administrative Assistant
Tatil – David A. Stephens Insurance Services
San-Juan
12.2022 - 09.2023
- Handled customer inquiries efficiently.
- Gained expertise in projects and project coordination.
- Facilitated understanding of new policies and procedures.
- Coordinated insurance matters seamlessly.
- Coordinate work schedule and assignments efficiently.
- Implemented comprehensive training for new hires.
- Monitored credit facilitation with clients and outstanding payments.
- Collaborated with team members to address system errors.
- Maintain comprehensive records for efficient operations.
- Delivered outstanding service to clients via phone and in person.
- Included all responsibilities mentioned in the previous position.
Project Coordinator
Simply Intense Media
P.O.S
09.2022 - 12.2022
- Involved in the day-to-day operations of on-going projects while communicating and serving as an interface between the team and management
- Digital projects management – SaaS – Microsoft Office, Slack, Asana, Google Workspace, Confluence
- Collaborated on Social Projects oversight & management which increased productivity
- Oversee meeting and next steps discussion along with Team leads to guarantee phase movement
- Preparation of proposals – request for Tenders & proposals responses, expression of Interests
- Tracking projects: reports, invoice logs, project documentation, meeting scheduling
- Budget monitoring
- Monitor projects: Sales, HR and Public Relations
- Collaborate with Finance on project invoice and timing
- Delivered daily project updates: reviews and changes to project scope and monitor deliverables
- Prepare presales documents (decks, confidentiality agreements, Letter of intent)
- Distribution of Project meetings, minutes, and updated documents
- Update and monitor status reports
Administrative Assistant
Tatil – David A. Stephens Insurance Services
11.2012 - 12.2022
- Administrative duties to an Insurance Agent such as customer inquiries, scheduling meetings and managing daily support
- Preparation of General Insurance policy issuance by collecting, tracking, and reviewing documentation
- Negotiations with customers to retain existing policies contributing to cross-selling in generating new business
- Provide integral feedback to clients with claims report documentation, ensuring a settlement is accepted
- Continuing professional developments regarding new products via training through FSS Learning (Anti Money Laundering (AML), Combating Financing Terrorism (CFT) facilitated through the parent company
- Managing the Agency’s social media presence to enhance, update and provide awareness of products and services to existing and potential new clients
- Successfully maintaining clients’ information and keeping up to date with individual and commercial details like, contact information, corporate documents and in keeping with the Central Bank of Trinidad and Tobago (CBTT) financial compliance
- Support management with sales revenue targets and retention targets with an audited 87% - 92% monthly retention rate to date
- Supporting communication to individual and commercial stakeholders ensuring qualifying opportunities
- Budgeting overheads internally
- File and archive maintenance of customers information and ensuring confidentiality is kept
- Meeting and next steps discussion in collaboration with Finance on invoices and updates with changes to deliverables
Software Instructor
Deltasoft Computer Training and Services Ltd
07.2011 - 11.2012
- Planning, preparing, and teaching varies IT software tools such as Microsoft Office, Adobe and Computer Skills while organizing and promoting courses
- Ensuring an expert level when instructing modules to enrolled students
- Developing new courses to include in the schedule
- Perform staff training to ensure all courses were optimally delivered to students
- Negotiating payment plans for students
- Managing class schedules on a weekly basis
- Preparation of proposals, invoices, certificates, and cover letters
- Preparation of teaching materials and handouts
- Customer Relations/ Enrollment and scheduling of students
- General Office Assistance
- Clerical/ Other duties as assigned
- Assisting with the troubleshooting of computers in the organization
Education
Bachelor of Arts - Business Administration
University of Hertfordshire
06-2022
ABE – Level 6 - Business Management
CTS College
03-2021
Diploma - Computing Information Systems (CIS)
NCC Education Awarding Great British Qualifications
Diploma - Information Technology
UNIVERSITY OF THE WEST INDIES
Skills
- Strategic Problem Identification
- Clear Verbal Communication
- Technology Proficiency
- Proficient Written and Verbal Communication
- Prioritization and Scheduling
- Precision-Focused Approach
- Project Coordination
- Data Report Creation
- Effective Multitasking
- Collaborative Team Member
- Logical Reasoning Skills
- Service-Focused Mindset
References
- Rikita Lakhani, Project Manager, VNEXT Group, Phone: 1-519-860-5666
- David A. Stephens Insurance Services Ltd, Managing Director, 868-620-7730, 868-674-1203 / 9847, 10 years of experience as Senior Administrative Assistant
Certificatesandskillstraining
- Certified associate in project management, Exam scheduled for Dec 2024
- Fundamentals of Project Management, Participation Certificate awarded
- Microsoft Office (Word, PowerPoint, Excel)
- Fundamentals of AML/CTF/CPF, GLOBAL Forensic Institute
- Health and Safety, TATIL
- Insurance Act-Agent
Professional Highlights
- Performance Improvements – keeping abreast of status updates on all pending deadlines.
- Relationship Management – Increased operation in communication.
- Client satisfaction – Successful project completion with proactive communication, attention to detail and resourcing capabilities.
Timeline
Project Coordinator
VNEXT Group
09.2023 - Current
Administrative Assistant
Tatil – David A. Stephens Insurance Services
12.2022 - 09.2023
Project Coordinator
Simply Intense Media
09.2022 - 12.2022
Administrative Assistant
Tatil – David A. Stephens Insurance Services
11.2012 - 12.2022
Software Instructor
Deltasoft Computer Training and Services Ltd
07.2011 - 11.2012
Bachelor of Arts - Business Administration
University of Hertfordshire
ABE – Level 6 - Business Management
CTS College
Diploma - Computing Information Systems (CIS)
NCC Education Awarding Great British Qualifications
Diploma - Information Technology
UNIVERSITY OF THE WEST INDIES
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