Dillon Arjoon
San Fernando
Summary
Results-oriented Customer Service Manager and Senior Account Executive with experience strengthening customer relationships and promoting company offerings. With over 10 years is Saas Companies I am adaptable and motivated by new challenges.
Overview
13
13
years of professional experience
Work History
Senior Account Executive
Agostini Insurance Brokers
07.2021 - Current
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Developed new business opportunities for company growth through effective networking and client presentations.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Assist potential customers by providing expert advise along the various viewpoint of the sales cycle. Leading to closing a sale or upselling current clients
- Conducted monthly client meetings (online) utilizing Microsoft teams and Zoom to guarantee client retention and satisfaction
- Provide training to new employees.
- Implemented sales strategies that consistently exceeded quarterly revenue targets.
- Analyzed competitor activities and adjusted sales tactics accordingly to maintain a competitive edge in the market.
Customer Service Manager
Caribbean Software Solutions
01.2011 - 05.2021
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Education
MBA - Business Analytics
Heriot Watt University
12.2025
Diploma - Insurance And Risk Management
Alison
07.2023
Bachelor of Science - Environmental And Natural Resource Management
The University of The West Indies
01.2020
Skills
- Opportunity Identification
- Business Development
- Prospecting and Networking
- Product and service expertise
Timeline
Senior Account Executive
Agostini Insurance Brokers
07.2021 - Current
Customer Service Manager
Caribbean Software Solutions
01.2011 - 05.2021
MBA - Business Analytics
Heriot Watt University
Diploma - Insurance And Risk Management
Alison
Bachelor of Science - Environmental And Natural Resource Management
The University of The West Indies
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