Patrina Abdool

• REVENUE GROWTH/ENHANCEMENT
• Implements systems to capture and update customer information/transactions in a timely and accurate manner.
• Reviews, approves and provides management reports/listings geared towards revenue enhancement.
• Reviews quantitative data to identify potential revenue generating business opportunities, develops and submits proposals for consideration to Executive Management.
• Prepares and implements strategies to market new revenue generating services offered by the Authority
• Negotiates client’s payments agreement and confirms that payments are received within the contracted timeframes. Informs Legal Department of breaches made by the clients or the Authority to the contractual obligations
• RECEIVABLES REDUCTION
• * Manages Debt Recovery Unit as at February 2021 successfully contributing to reducing the Authority's receivables as at June 2021
• Manages receivables of Industrial & Large Users; Government Ministries-State Agencies and Abstractors
• * Informs relevant agencies/individuals of their liability for damages to the Authority’s property or infrastructure. Negotiates agreement to recover the cost of repairs. Monitors and confirms adherence to payment agreements and schedule timeframe
• * Reviews, approves and provides management reports/listings to aid in debt recovery actions and accounts verification.
• SERVICE REQUESTS RESOLUTION
• * Advises and provides recommendations to ICM re: maintenance and enhancements of information systems used by the Department for customer complaints and inquiry response information.
• * Reviews, approves and provides reports to enable timely monitoring of service requests compliance in keeping with the RIC standards.
• * Appraises clients on the status of large projects or required changes to the agreed scope of work.
• * Implements systems, and procedures to support and facilitate efficient and transparent business transactions between the Authority and potential/ actual clients.
• * Informs clients of changes to scope of work after commencement of jobs, negotiates changes to contract and payment agreements.
• * Functions as a member of a cross-function team when required to provide advice and support for new business initiatives.
• INCREASED COLLECTIONS
• * Reviews and provides reports that monitors the budgeted vs actual collections, budgeted vs actual revenue and movement in receivables for all regions.
• * Monitors systems that assist in debt collection i.e. Auto dialer, Disconnection Notices, SMS text etc.
• * Monitors existing systems to ensure timely updates of customer payments.
• * Reconciles actual collections with reporting data on a monthly basis.
• * Prepares request for revised estimating structures and obtains approval from Executive Management.
• PROJECT /ADMINISTRATIVE DATABASE TASKS & STAFF MANAGEMENT
• * Monitors adherences to project scope schedules/timelines and budget. Prepares updates on project status, milestones and deliverables for Executive Management.
• * Directs and advises on customer information processing activities: i.e. cash, billings, back up etc.
• * Establishes and implements data processing and standard operating procedures and guidelines.
• * Implements measures to ensure timely billings and bill dispatch.
• * Reviews, recommends and approves systems access and safeguards to prevent system security risks.
• * Compiles and provides analyses regarding Regions’ Annual Revenue Budgets.
• * Compiles the department’s annual revenue budget.
• * Prepares and manages the CIS expenditure budget and
• Initiates cost saving measures.
• * Ensures that requested reports and reconciliation are completed within set time frames.
• * Ensures the preparation of routine and ad-hoc (non- routine) management reports as requested i.e. age - debtors.
• * Assists in analyzing, monitoring and reviewing the Department’s Business Processes.
• * Attends meetings with relevant stakeholders.
• * Implements and monitors controls re: punctuality and attendance of staff.
• * Reviews staff performance, prepares performance appraisals and recommends relevant interventions.
• * Ensure the timely testing and implementation of all approved systems enhancements.
• * Arranges for regular training for CBS staff re current operating systems.
• * Responsible for maintaining an adequate stock level as it relates to bills and envelopes.
• * Responsible for liaising with the Service providers and ICM regarding service and maintenance of billing machinery.
• * Coordinates Audit activities for the Department.

• New Business Identification
• Reviews quantitative data to identify potential revenue generating business opportunities, develops and submits proposals for consideration to Executive Management.
• Engages in discussions with potential clients to assess and advise on type of services/expertise/machinery required from the Authority to complete project. Prepares project feasibility report.
• Prepares and implements strategies to market new revenue generating services offered by the Authority.
• Prepares project plans and schedules, obtains necessary approval from Executive Management for use of the Authority equipment and technical expertise on revenue generating projects.
• Reviews and approves contracts prepared by Legal Department for job managed by the Business Enhancement Unit.
• Revenue Generation Strategies
• Develops business cases and financial models to justify/sell new ideas. Prepares and delivers proposals presentations to Executive Management.
• Negotiates client’s payments agreement and confirms that payments are received within contracted timeframes. Informs Legal Department of breaches made by clients or the Authority to contractual obligations.
• Negotiates terms of agreement with clients, and assists Legal Department to structure contractual agreements. Submits completed contracts for approval by Executive Management.
• Authorizes invoices issued for estimates and recoverable jobs.
• Reviews Project dossier to confirm compliance to procedural guidelines.
• Informs relevant agencies/individuals of their liability for damages to the Authority’s property or infrastructure. Negotiates agreement to recover cost of repairs. Monitors and confirms adherence to payment agreements and schedule timeframe.
• Prepares monthly and annual reports on revenue earned by the Business Enhancement Unit.
• Prepares request for revised estimating structures and obtains approval from Executive Management.
• Project Management
• Monitors adherences to project scope schedules/timelines and budget. Prepares updates on project status, milestones and deliverables for Executive Management.
• Verifies project completing status and approves the completion certificates for all jobs.
• Relationship Management
• Appraises clients on status of large projects or required changes to agreed scope of work.
• Implements systems, and procedures to support and facilitate efficient and transparent business transactions between the Authority and potential/ actual clients.
• Informs clients of changes to scope of work after commencement of jobs, negotiates changes to contract and payment agreements.
• Functions as member of cross-function team when required to provide advice and support for new business initiatives.
• Risk Management
• Anticipates, communicates and manages issues and risks to project success.

• Manage Customer Survey Investigation Project- linking spatial data to attribute data with aim of an integrated customer database - 36% of Trinidad and Tobago completed
• Restructuring of Address Structure Database
• Assist with review; testing, implementation and training of Oracle Bill Print Solution
• Generating customer billings and updating payments daily
• Preparation of various weekly and monthly departmental reports
• Assist with both training and end user manuals

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Manage portfolios for Cottage Accounts by performing activities such as

- Telephone Calls

- Reminder Notices

- Field Verifications

- Disconnections

- Adjustments