Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

DIPAWATTIE NIRMAL

Chaguanas

Summary

Result-driven, insightful social worker with progressive experience, vast knowledge, and skill in the social work field. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy, and achieve organizational goals. Known for increasing productivity and relieving the workload of managerial staff. Expertise in the ability to consistently demonstrate a solid work ethic and a sense of personal responsibility throughout professional tenure. Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

School Social Worker Assistant

Ministry of Education
05.2023 - Current
  • Case manager for students from Infant through Standard 5
  • Crisis and Trauma Intervention
  • Interview families and write social history
  • Counsel both individual students and groups
  • Provide social skills for at-risk students
  • Supported and guided staff in areas of social and behavioural issues
  • Report all incidents of abuse and neglect to Child Protective Services
  • Link the schools, students and parents with appropriate outside resources and supportive services
  • Perform home visits as need and concern arise
  • Provide parent and guardian educational workshops on identified issues related to students
  • Help stakeholders understand child development and how it affects students’ performance academically and socially/emotionally
  • Knowledge of the Children’s Legislation and UN Convention on the Rights of the Child

Case Management Intern

Children’s Authority of Trinidad and Tobago
04.2023 - 05.2023
  • Case Management of medium to low-risk cases in the registry unit
  • Treat with case management of low and medium-risk cases through mainly tele-social work and timely update of the Outbound Intervention form for each case
  • Preparation and forwarding of written referral communication for supervisor review and approval
  • Scheduling and conducting timely follow-up for matters referred
  • Timely communication with either reporter/client according to once matters are referred, to relay general information concerning expected support and intervention
  • Recommendation of cases that meet closure criteria
  • Recommendations of cases for internal or external referral
  • Maintenance of case listing for tracking of cases assigned by supervisor and status of these cases
  • Update of client management database and other databases needed
  • Submission of weekly status for reporting, including cases created and other information as determined by the Supervisor or Manager
  • Engaging walk-in reporters to receive reports as they intend at the Authority Head Office updating or creating cases where required
  • Escalating critical matters to the attention supervisors of and managers
  • Conduct any other activity relevant to the project or Registry function as assigned by the Supervisor or Manager

UNICEF Project Reintegration Intern

Children’s Authority of Trinidad and Tobago
01.2023 - 04.2023
  • Visiting Community Residents throughout Trinidad to gather data from Community Residence Managers to make recommendations for at-risk children to either be re-integrated with their families or to be a candidate for Adoption
  • Trained to use Central Protection Information Management System (CPIMS)
  • Knowledge and Application of Children’s Authority Act, Children Act, The Adoption of Children Act, UN Convention on the Rights of the Child
  • Report Writing
  • Field Research and Interview
  • Data Entry

Social Work Practicum Intern

Ministry of Health, Northwest Regional Health Authority
01.2016 - 01.2017
  • Formulated effective treatment plan strategies by collaborating with multidisciplinary teams including medical staff to ensure excellent patient care
  • Contributed to performance development culture by advocating for appropriate and beneficial patient resources
  • Facilitated intake duties, screening, and case management for assigned clients with high proficiency
  • Maximized company’s productivity by performing various administrative duties including filing client information gathering and processing information while maintaining stringent compliance with confidentiality guidelines

Social Work Practicum Intern

Ministry of Social Development and Family Services
01.2015 - 01.2016
  • Worked collaboratively with other agencies and institutions by linking individuals with diverse programs and resources to find support for specific needs
  • Maximized productivity and efficiency executing community profiling for Lange Park and West Charleville with efficiency
  • Developed dynamic relationships with peers, community agencies, and the public to accelerate awareness and achieve organizational objectives
  • Supported coordination of program management, schedules, and logistics as the co-facilitator for the Carnival Pre-Sensitization Program and Youth Dialogue

Social Work Practicum Intern

Ministry of Sport and Youth Affairs, Youth Division
01.2014 - 01.2015
  • Assisted head social worker with managing caseload and working closely with each client to set specific goals, achieving 50% of goals within set time
  • Communicated with professional development communicating with various individuals daily and providing community resource guidance to clients to successfully meet needs for assistance
  • Enhanced expertise and skills in maintaining case history records and writing detailed accurate reports in order with high competency
  • Improved and delivered overarching support providing social work support including short-term counselling and crisis intervention
  • Facilitated intake duties, screening, and case management for assigned clients with high proficiency
  • Maximized company’s productivity by performing various administrative duties including filing client’s information gathering and processing information while maintaining stringent compliance with confidentiality guidelines

Pharmacist Assistant

Medicine Center
01.2010 - 01.2012
  • Leveraged extensive acumen in executing day-to-day pharmacy functions, including patient communications, order processing and product sales while ensuring maximum efficiency and productivity
  • Demonstrated exemplary quality assurance, such as having no errors or issues related to production line workflows increasing productivity by over 75% within 6 months
  • Demonstrated effective leadership skills by developing strategies that increased patient return rates and reduced discrepancies
  • Drove compliance holding full responsibility for ensuring all standard operating procedures were maintained as the foundation for the company’s success

Librarian

Parvati Girls Hindu College
01.2005 - 01.2006
  • Implemented improved interlibrary loan system that successfully cut processing time and saved employee work time hours per month
  • Delivered outstanding support executing various clerical duties including data entry, correspondence, record maintenance and inventory management increasing efficiency by 11%
  • Providing comprehensive support in various library service areas such as reference desk support, circulation, collection development, interlibrary loans, bibliographic support, and library instruction
  • Exhibited remarkable project management skills designing, coordinating, and promoting library events in collaboration with the school

Education

BSc - Social Work

University of the West Indies
St Augustine
01.2017

Certificate - Social Work

University of the West Indies
St Augustine
01.2014

Certificate - Secretarial Science

Guyana Technical Institute
01.2003

Diploma - Micro Computer Studies

Computer World
01.2002

Skills

  • ADVOCATING
  • NETWORKING
  • ACTIVE LISTENING
  • CASE ASSESSMENT
  • CRISIS INTERVENTION
  • TREATMENT PLAN DEVELOPMENT
  • PROGRAM DEVELOPMENT
  • CHILDCARE DEVELOPMENT
  • CASE MANAGEMENT
  • ADMINISTRATIVE SUPPORT
  • RECORDS MANAGEMENT
  • EXECUTIVE SUPPORT
  • OFFICE EQUIPMENT OPERATION
  • RESEARCH AND DATA COLLECTION
  • CUSTOMER SERVICE EXCELLENCE
  • ADVANCED COMPUTER PROFICIENCY
  • MICROSOFT OFFICE SUITE
  • COMPLEX PROBLEM SOLVING
  • STRATEGIC PLANNING
  • TEAM LEADERSHIP
  • INTERPERSONAL
  • COMMUNICATION

Certification

  • Childline Helpline Certificate, 2022
  • Certificate in Conflict Resolution Specialist, 2017
  • Certificate in Secretarial Science, 2003
  • Diploma in Micro Computer Studies, 2002

Volunteer Experience

  • Childline, Volunteer Active Listener, 11/01/22, 01/31/23, Provided active support, care and guidance to at risk children between the ages of 5-25 years through telephone counselling., Advocating for the needs of the client., Network with Children’s Authority and Child Protective Unit on behalf of the client., Provided counselling and emotional support to children., Utilized crisis intervention in times of emergencies., Provided information on other child protective services and organizations to the wider population., Referrals to other child protective services and organizations., Provided psychosocial education to at-risk children.
  • Central Educational Academy, Volunteer, 2022, Helping with circle time, teaching pre-schoolers, helping with art and craft.
  • Leeanna Educational Center/ Pre-School, Volunteer, 2022, Assisted with summer vacation camp, gathering supplies, chaperone for field trip.
  • Felicity North Sports and Cultural Group, 2017, Achieved organization’s robust goals and objectives by successfully assisting with the preparation and distribution of a large volume of gifts to children for their annual Christmas treat.
  • Ministry of Sport and Youth Affairs – Adolescents Intervention Program, 2016, Built and sustained strong relationships with students by executing excellent leadership skills delivering life skills sessions through the utilization of fundamental game sessions.

Timeline

School Social Worker Assistant

Ministry of Education
05.2023 - Current

Case Management Intern

Children’s Authority of Trinidad and Tobago
04.2023 - 05.2023

UNICEF Project Reintegration Intern

Children’s Authority of Trinidad and Tobago
01.2023 - 04.2023

Social Work Practicum Intern

Ministry of Health, Northwest Regional Health Authority
01.2016 - 01.2017

Social Work Practicum Intern

Ministry of Social Development and Family Services
01.2015 - 01.2016

Social Work Practicum Intern

Ministry of Sport and Youth Affairs, Youth Division
01.2014 - 01.2015

Pharmacist Assistant

Medicine Center
01.2010 - 01.2012

Librarian

Parvati Girls Hindu College
01.2005 - 01.2006
  • Childline Helpline Certificate, 2022
  • Certificate in Conflict Resolution Specialist, 2017
  • Certificate in Secretarial Science, 2003
  • Diploma in Micro Computer Studies, 2002

BSc - Social Work

University of the West Indies

Certificate - Social Work

University of the West Indies

Certificate - Secretarial Science

Guyana Technical Institute

Diploma - Micro Computer Studies

Computer World
DIPAWATTIE NIRMAL