Dominic F. CELESTINE
Diamond Vale
Summary
Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Ansa Merchant Bank Limited
10.2020 - Current
- Creating policies/accounts on Active Directory
- Troubleshooting networking issues via SRX & Fortinet Firewalls
- Procuring and installing network and computer devices
- Administration of T24 records/user accounts
- Administering Help Desk tickets via SysAid Ticketing system
- Creation of Virtual Machines & Networking in Azure
IT Analyst
Guardian Group Limited
04.2010 - 08.2020
- Installing and configuring hardware and software components
- Upgrading systems to enable compatible software
- Installing and upgrading antivirus software for end-user data security
- Monitoring Microsoft Office Licenses upon user job specifications
- Performing tests and deploying new computer hardware and software
- Network access to user accounts on Active Directory Users
- Troubleshooting computer hardware and software issues
- Analyze IT requirements and provide objective advice to departments
- Creating new user accounts and profiles on Windows Server 2003 & Windows Server 2012
- Creating and administering AS400 System (CAPSIL) & Webster accounts
- Technical advisement to Help Desk staff during intermediary processes
Team Lead - Deployment of Windows 10 Operating System
Guardian Group Limited
01.2019 - 12.2019
- Responsible for installing and downloading Windows 10 Operating Systems in all Guardian Group administrative staff & branches
- Ensuring that staff are trained in using the deployed Windows 10 Operating System
- Guiding and instructing the team on the deployment of the operating system and department applications
Technical Lead - Mobile Point of Sale (MPOS)
Guardian Group Limited
01.2019 - 12.2019
- Configuring MPOS devices with Apple and Android devices
- Providing tutorials for using the device to agents and staff
Customer Service Support Assistant
Guardian Life of the Caribbean Ltd.
04.2006 - 10.2010
Call Center Agent
Cool Cards Trinidad & Tobago Ltd.
12.2006 - 04.2007
Warrant Administrator/Customer Serv. Representative
CTC Comfort Zone
08.2005 - 12.2006
Customer Service Representative/Cashier
Courts (Trinidad) Limited
08.2003 - 01.2004
Education
Bachelor of Science - Information of Technology
University of Bedfordshire
12-2021
Skills
- Remote desktop support
- Network troubleshooting
- Help desk support
- IT asset management
- Network security
- System administration
- Wireless networking
- Virtualization technologies
- Desktop deployment
- Firewall management
- Active directory
- Desktop support
- Network configuration
- Customer service
- Account management
- Remote support
- Technical support
- Ticket management
- Windows 10
- User support
- Technical troubleshooting
- Ticket support system management
- Service support
- LAN/WAN
- Microsoft outlook
- Access issue resolution
- User credential management
- Complaint resolution
- Customer success management
- Account updating
- Hardware troubleshooting
- Network diagnostics
Certification
- Microsoft Certified, Azure Fundamentals (AZ-900) - Microsoft.
Timeline
IT Support Engineer
Ansa Merchant Bank Limited
10.2020 - Current
Team Lead - Deployment of Windows 10 Operating System
Guardian Group Limited
01.2019 - 12.2019
Technical Lead - Mobile Point of Sale (MPOS)
Guardian Group Limited
01.2019 - 12.2019
IT Analyst
Guardian Group Limited
04.2010 - 08.2020
Call Center Agent
Cool Cards Trinidad & Tobago Ltd.
12.2006 - 04.2007
Customer Service Support Assistant
Guardian Life of the Caribbean Ltd.
04.2006 - 10.2010
Warrant Administrator/Customer Serv. Representative
CTC Comfort Zone
08.2005 - 12.2006
Customer Service Representative/Cashier
Courts (Trinidad) Limited
08.2003 - 01.2004
Bachelor of Science - Information of Technology
University of Bedfordshire
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