Dominic Peters
San Fernando
Summary
Experienced facilities management professional prepared to ensure efficient, safe, and well-maintained environments. Strong focus on team collaboration and achieving results, with reliable and adaptive approach. Skilled in project coordination, vendor management, and budget oversight, demonstrating commitment to operational excellence. Known for effective problem-solving and exceptional organizational abilities.
Overview
15
15
years of professional experience
Work History
Facilities Coordinator
Trinidad and Tobago Pilots' Association
Port Of Spain, Trinidad And Tobago
06.2015 - Current
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Developed and oversaw budgets for facilities, working within cost restraints.
- Developed and maintained multi-year capital improvement plans and maintenance plans for facilities.
- Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
- Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
- Tracked inventory of cleaning products and materials to maintain optimum supply levels.
- Conducted regular inspections on building systems to verify proper operating conditions.
- Hired and coordinated with vendors to perform preventive maintenance work at facility.
- Handled maintenance and repair demands by preparing schedules and delegating assignments to team members.
- Prepared for emergencies by creating building evacuation action plans.
- Set goals and deadlines for department.
- Supervised vendors and contracts to support office environment.
- Managed implementation and operation of building preventive maintenance program.
- Disposed of or oversaw disposal of surplus or unclaimed property.
- Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
- Prepared and reviewed operational reports and schedules to drive accuracy and efficiency.
- Oversaw construction and renovation projects to meet environmental, health and security standards.
- Prepared and reviewed operational reports and schedules.
- Acquired, distributed and stored supplies.
Nissan Service Advisor
Massy Motors
San Fernando, Trinidad And Tobago
07.2012 - 06.2015
- Explained amount for expected services and provided detailed answers to customer questions.
- Handled telephone inquiries regarding appointments and work in process.
- Recommended additional, useful services to customers to increase overall sales.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Researched coverages under warranties and determined requirements for coverage.
- Documented and scoped actions taken to resolve issues after service calls.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Answered phone calls and responded to questions and concerns.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Examined records and papers to verify warranty and service contract coverage.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Customer Service Representative
Ferreira Optical
Chaguanas, Trinidad And Tobago
06.2010 - 07.2011
- Made outbound calls to obtain account information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Education
NETD Diploma - Civil Engineering
University of Trinidad And Tobago
San Fernando, Trinidad And Tobago05-2025
Certificate of Applied Engineering - Engineering
University of Trinidad And Tobago
San Fernando04.2022
Professional Cerficate And Facilities Management - Facilities Management
Arthur Lok Jack Global School of Business
Max Richards Drive, Uriah Butler Highway North Wes08.2016
Diploma Level 5 - Business Administration And Management
School of Business And Computer Science
Port Of Spain08.2009
Diploma Level 4 - Business Administration And Management
School of Business And Computer Science
Port Of Spain08.2007
CXC - Business
St. Benedicts' College
La Romain04.2005
Skills
- Work Orders
- Cubicle Configurations
- Special Projects
- Data Management
- Budget development
- Preventive maintenance
- Reliable & Trustworthy
- Conflict Resolution
- Good Work Ethic
- Microsoft Office
- Problem Resolution
- Customer Service
- Supervision & Leadership
- Active Listening
- Critical Thinking
- Planning & Organizing
- Computer Skills
- PPE Use
- Flexible Schedule
- Friendly, Positive Attitude
- Organizational Skills
Education and Training
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Timeline
Facilities Coordinator
Trinidad and Tobago Pilots' Association
06.2015 - Current
Nissan Service Advisor
Massy Motors
07.2012 - 06.2015
Customer Service Representative
Ferreira Optical
06.2010 - 07.2011
Certificate of Applied Engineering - Engineering
University of Trinidad And Tobago
Professional Cerficate And Facilities Management - Facilities Management
Arthur Lok Jack Global School of Business
Diploma Level 5 - Business Administration And Management
School of Business And Computer Science
Diploma Level 4 - Business Administration And Management
School of Business And Computer Science
CXC - Business
St. Benedicts' College
NETD Diploma - Civil Engineering
University of Trinidad And Tobago