Summary
Overview
Work History
Education
Skills
Timeline
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Dominique McKay

Arima

Summary

The moment I saw this role, I knew I had to apply. With hands-on experience in education, childcare, and customer service, I bring energy, leadership, and proven results. I thrive in challenges, motivate teams, and am ready to contribute immediately, making a real impact from day one.

Overview

20
20
years of professional experience

Work History

Reservation Agent

Caribbean Airlines
07.2023 - Current
  • Assist customers with booking flights, handling inquiries, and providing information on flight schedules, fares, and services.
  • Resolve customer issues promptly and professionally, ensuring high levels of satisfaction.
  • Use reservation systems to manage bookings, cancellations, and modifications.

Assistant Nurse

Lourdes House for Priest and Nuns
01.2013 - Current
  • Provide care to long term senior patients; assessed and diagnosed illnesses.
  • Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.

Nursing Assistant

Medical Associates Hospital
12.2021 - 12.2023
  • Supported nursing staff by assisting patients with daily activities, such as bathing, dressing, and feeding.
  • Monitored and recorded patients' vital signs, and reported any changes to the medical staff.
  • Maintained clean and safe patient environments.
  • Monitored vital signs and reported changes to healthcare team.
  • Documented patient information accurately in electronic health records.

Rental Sales Agent

Avis Rentals United Caribbean Service Ltd
01.2019 - 01.2020
  • Greeting customers, completing the necessary rental or parking information, disclosing rates, terms, and conditions of rental, and obtaining the customer signatures while using effective sales techniques to encourage customers to utilize service options.
  • Receiving telephone calls and handling customer-related issues.
  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

Nurse

Family Golden Age Home
01.2013 - 01.2019
  • Assisted residents with activities of daily living, including helping with meals, transferring using assistive devices, bathing, dressing, and grooming.
  • Ensured the accurate, timely flow of information by maintaining thorough patient records and updating the healthcare team on patients’ status.

Cashier

Santa Rosa Race Track
01.2013 - 01.2015
  • Accurately processed customer transactions and maintained the cash drawer.
  • Provided exceptional customer service.
  • Handled cash and credit card payments accurately.
  • Managed customer wait times during peak hours effectively.

Quality Control

TLC Printing Limited
01.2007 - 01.2010
  • Conduct routine floor audits of production and packaging areas to confirm correct product shapes, specifications, storage, packaging, labeling, and coding.
  • Approving mass production.
  • Perform other duties as assigned.

Cashier/ Sales Representative

Cadel Training (Francis Fashion Shoe Locker)
01.2006 - 01.2007
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Making presentations to promote new products and special deals.
  • Helping customers by answering their inquiries.
  • Accurately processed customer transactions and maintained the cash drawer.
  • Managed cash register, ensuring proper cash handling and reconciliation of funds.
  • Completed day-to-day duties accurately and efficiently.

Education

Qualitative School of Education - Mathematics, English, Social Studies, Office Procedures, Principle of Accounts, Principle of Business

Qualitative School of Education
01.2002

Clerical Assistant -

Administrative Career Training Institute & Recruitment Agency
08.2025

Diploma in Advance Child Care and Preschool Training -

National Energy Corporation of Trinidad and Tobago

Certificate in Nurse Assistant -

National Energy Corporation of Trinidad And Tobago

Certificate in Phlebotomist -

National Energy Corporation of Trinidad and Tobago

Diploma in Junior Accounting

Skills

  • customer service
  • Microsoft Office Suite,
  • Customer service
  • First aid
  • Microsoft Excel
  • Patient care
  • Customer service
  • Conflict resolution
  • Time management
  • Record preparation
  • Reservation software
  • International travel
  • Sales
  • Phone etiquette
  • Travel reservations
  • Customer reservations
  • Telephone reservations
  • Call control
  • Telephone reception
  • Sales techniques
  • Complaint handling
  • Phone and email etiquette

Timeline

Reservation Agent

Caribbean Airlines
07.2023 - Current

Nursing Assistant

Medical Associates Hospital
12.2021 - 12.2023

Rental Sales Agent

Avis Rentals United Caribbean Service Ltd
01.2019 - 01.2020

Assistant Nurse

Lourdes House for Priest and Nuns
01.2013 - Current

Nurse

Family Golden Age Home
01.2013 - 01.2019

Cashier

Santa Rosa Race Track
01.2013 - 01.2015

Quality Control

TLC Printing Limited
01.2007 - 01.2010

Cashier/ Sales Representative

Cadel Training (Francis Fashion Shoe Locker)
01.2006 - 01.2007

Qualitative School of Education - Mathematics, English, Social Studies, Office Procedures, Principle of Accounts, Principle of Business

Qualitative School of Education

Clerical Assistant -

Administrative Career Training Institute & Recruitment Agency

Diploma in Advance Child Care and Preschool Training -

National Energy Corporation of Trinidad and Tobago

Certificate in Nurse Assistant -

National Energy Corporation of Trinidad And Tobago

Certificate in Phlebotomist -

National Energy Corporation of Trinidad and Tobago

Diploma in Junior Accounting

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