Donald Austin

Dynamic and results-driven executive with extensive experience in the telecommunications and financial services sectors throughout the Caribbean. Proven track record of leading large teams, improving operational performance, and developing innovative products that drive revenue growth. A strategic thinker with expertise in digital transformation, stakeholder engagement, and regulatory compliance, having successfully navigated complex government relationships to foster business success. Recognized for implementing strategic initiatives that enhance customer experience and operational efficiency across multiple regions. Exceptional leadership capabilities, with a focus on team development and performance management.

· CEO EC/Belize/Dutch Caribbean/ Line of Business Lead All Life Businesses Barbados/ Trinidad/EC etc. Admin Lead all Southern Caribbean/ Product Development Lead/

Technology New Development Lead. 2020/2024

Led all sales teams across the region (630 persons). All teams improved sales performance Within 2 years of assignment

Led Admin teams across the region (900 persons). Managed through covid outbreak.

Managed post covid recovery, including retention functions and recovery of business performance across all operating functions.

Led the Digitalisation team and developed the first end to end policy delivery online system in the region in 2022. Still not replicated by any other competitor in the region. Developed a Suite of new low-end products for the new distribution channel.

Managed the development of all new products in the Southern Caribbean.

· CEO Sagicor Eastern Caribbean. 2015/2024. Improve topline performance by 100% in the first three years after joining. Eastern Caribbean led the Southern Caribbean

In topline performance every year to December 2024. Led the teams that implemented the Sagicor Global website, and the Sagicor Go mobile app. First of its type in the region.

Providing product information and operating functions online like: payments history, bill payments, change of address and other functions. Mobile app Sagicor Go provide several similar services on mobile.

· CEO Nitsua Ltd. – Telecoms/Business Consultancy. 2011/2015

· Former Chairman of Boards – LIME Grenada, LIME Dominica; Director LIME Barbados; Director of Sagicor SAMI Ltd. and Director Sagicor Mutual Funds Inc. 2005-2011

· Led the Legal function of LIME (Telecommunications Caribbean operations) to several successes in legal matters brought before the court system by other entities especially in Jamaica. 2010

· Led the Government and Regulatory function of LIME, ensuring that there were improved relations with all regional Governments and regulators leading to better Government relations in Barbados, Eastern and Northern Caribbean islands and regulatory relations in Barbados, Jamaica and the Eastern Caribbean countries. 2009

· Led Cable & Wireless Barbados through fixed line, data and mobile liberalization with the company emerging as the mobile market leader, through growing market share despite an aggressive competitive market. Share price grew 375%. Second best performing business from the second worse performing business.

- C&W Worldwide. 2002 – 2009

· Led Cable and Wireless St. Lucia through a major and very difficult OECS deregulation negotiating phase. Maintained service levels at and above 98% and grew all segments of the business particularly data/internet, mobile, and Cable TV services. 2000 - 2002

· Was a member of the business leadership team which managed the OECS deregulation reform project. Developed strategies to deliver performance in new, highly competitive and dynamic OECS markets. 2000-2002

· Led Cable and Wireless, St. Vincent and The Grenadines immediately after strikes and poor Government relations. Turned Business Unit around and developed excellent Government relationships. Solved two major outstanding tax problems and led the return to good revenue growth and a profitable performance. 1998 - 2000

· Led the Finance and Company Secretary functions at Cable and Wireless Barbados, Bartel. Developed and implemented financial and business performance systems. Liaised with the Board on shareholder and corporate governance issues including risks management. 1994 - 1998