Earllene Crawford
St Joseph
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
19
19
years of professional experience
Work History
Private Contractor
IICA
10.2019 - Current
- Increased client satisfaction by consistently delivering high-quality work and meeting project deadlines.
- Developed strong relationships with clients through clear communication and effective collaboration.
- Managed multiple projects simultaneously, ensuring timely completion and consistent quality.
- Reduced operating costs by streamlining processes and implementing cost-saving measures.
- Transcription of audio and video for reports e.g. 2023 EbA Symposium, Growing Your Vetiver Business, RSCM Meeting
- Collating Transcription into Reports
- Managed payments to MSEs for the 2019 AgriSME Christmas Basket promotion - enlisted additional MSEs to the project, coordinated sales on behalf of the institute, and managed payments to MSEs.
- Organize meetings - liaise with a travel agent to book flights for international and regional attendees, arrange for hotels and venues, coordinate refreshments, and ensure payments are made to suppliers.
- Procurement of signs, tools, etc
- Instrumental in the creation if IICA Trinidad Backyard Garden in 2019
TDU CSR
MCENEARNEY BUSINESS MACHINES
04.2013 - 04.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
PROJECT ASSISTANT
Water And Sewerage Authority
04.2005 - 11.2012
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
- Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Increased stakeholder satisfaction with efficient coordination of project meetings, presentations, and workshops.
- Facilitated smooth project execution by managing logistics for events, travel arrangements, and accommodations for team members.
- Reduced delays in decision-making by promptly escalating issues to appropriate stakeholders for resolution.
- Strengthened working relationships between team members with effective collaboration on tasks and open communication channels.
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
- Streamlined reporting process through the creation of templates that allowed consistent data presentation across various projects.
Education
Bachelor of Science - BEHAVIOURAL SCIENCE
ANDREWS UNIVERSITY
ST. JOSEPH06.2012
Skills
- Project Planning
- Idea Development and Brainstorming
- Issue Research
References
References available upon request.
Timeline
Private Contractor
IICA
10.2019 - Current
TDU CSR
MCENEARNEY BUSINESS MACHINES
04.2013 - 04.2019
PROJECT ASSISTANT
Water And Sewerage Authority
04.2005 - 11.2012
Bachelor of Science - BEHAVIOURAL SCIENCE
ANDREWS UNIVERSITY
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