EBONY HAMILTON
Rio Claro
Summary
Team player with strong oral and administrative skills. I am reliable, responsible and very hardworking. I am highly motivated with proven leadership skills and approximately seven years in the customer service industry. My goal is to be proficient and experienced in the world of work so that I can contribute not only to my general progress, but also for the organization which I work.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE /SUPERVISOR
CELLMASTER LTD( BMOBILE LTD)
01.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Engage in both outdoor and instore sales strategies.
- Operating point of sales system for all cash / credit transaction with excellent accuracy levels.
- Surpassed sales goals through implementation of effective marketing strategies.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
WONDERFUL WORLD LTD
01.2018 - 04.2019
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas
Education
DIPLOMA / CERTIFICATE - Criminology
THE UNIVERSITY OF TRINIDAD AND TOBAGO
VALSAYN 09.2019
High School Diploma -
COWEN HAMILTON SECONDARY
Fifth Company Village, Moruga 09.2016
Skills
- Team oriented
- Interpersonal Skills
- Microsoft Office Proficiency
- Critical Thinking
- Multitasking
- Time Management
- Conflict Resolution
- Strong verbal communication
Affiliations
- Landscaping and plant orientation
- Football
- Handball
- Cricket
Languages
Spanish
Professional Working
groups
- The University of Trinidad an Tobago debate club
- Cowen Hamilton Young Leaders and Past/Present Student Council
- Trinidad an Tobago Police Youth Club
- Cowen Hamilton Secondary Spanish Club
References
Shawnicka Thomas -3276659
Manager
Mrs. Michelle Cooper- 7124317
Teacher
Timeline
CUSTOMER SERVICE REPRESENTATIVE /SUPERVISOR
CELLMASTER LTD( BMOBILE LTD)
01.2021 - Current
Customer Service Representative
WONDERFUL WORLD LTD
01.2018 - 04.2019
DIPLOMA / CERTIFICATE - Criminology
THE UNIVERSITY OF TRINIDAD AND TOBAGO
High School Diploma -
COWEN HAMILTON SECONDARY
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