EDEN-RANDY RAJKUMAR
CUNUPIA
Summary
Highly skilled Customer Loyalty Specialist with strong background in fostering customer relationships, driving customer retention and advocating for brand loyalty. Possess in-depth understanding of customer service practices and CRM systems. Known for exceptional problem-solving abilities, adept communication skills, and ability to implement successful loyalty programs that enhance customer engagement. Demonstrated history of positively impacting business growth through improved customer satisfaction rates and increased repeat business.
Involvement as a Change agent, Training and ted talks to increase performance and teamwork to achieve targets will be an asset in fulfilling my role as a Performance Coach.
Overview
9
9
years of professional experience
Work History
Senior Customer Loyalty Specialist
Flow Trinidad
02.2019 - Current
- Assisted both Residential and Business customer in finding the right options regarding their services.
- Provide a high level of customer service to decrease churn and increase customer satisfaction.
- respond to Surveys and engage in a proactive approach to resolve customer and service related issues.
- Successfully carry out the role and function of a Change Agent within Flow Trinidad launching the People Resource Centre.
- Engage in Ted talks to improve teamwork.
- Assist with Fun committee that improved employee morale.
Laborer
Ministry of Works and Transport- Drainage
Cunupia
08.2015 - 11.2022
- Maintenance of natural water courses and irrigations systems within Central Trinidad.
- Provide labour to construction team in building box drains and pump platforms for Farmers.
- First responder during natural disasters.
Education
Certificate in Human Resource Management 1 - Human Resources Management
Uwi Global Campus
Trinidad06-2024
Certificate in Supervisory Management - Supervisory Management
CTS College
Chaguanas01-2020
CAPE - Accounts, Caribbean & Communication Studies, M.O.B
St. George's College
Barataria07-2009
Csec - Englisg, P.o.A, P.o.B, Maths, Physics, TD
St George's College
Barataria07-2007
Skills
- Customer Segmentation
- Brand Awareness
- CRM Software
- Customer service experience
- Knowledge of sales retention
- Excellent communication skills
- Customer Service
- Organizational Skills
- Team building
- Employee Coaching
- Customer Relations
- Time management abilities
- Customer Retention Strategies
- Effective Communication
- Public Speaking
- Training initiatives
- Emotional intelligance
Affiliations
- Table tennis, Travelling and Family time.
Accomplishments
- St. George's College Principal's Award recipient.
House Captain of Farrell House 2008- 2009, St. George’s College.
Member of St. George’s College Cricket Team for all levels, Scrabble Club and Debate Team.
References
References available upon request.
Timeline
Senior Customer Loyalty Specialist
Flow Trinidad
02.2019 - Current
Laborer
Ministry of Works and Transport- Drainage
08.2015 - 11.2022
Certificate in Human Resource Management 1 - Human Resources Management
Uwi Global Campus
Certificate in Supervisory Management - Supervisory Management
CTS College
CAPE - Accounts, Caribbean & Communication Studies, M.O.B
St. George's College
Csec - Englisg, P.o.A, P.o.B, Maths, Physics, TD
St George's College
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