Elaina Patterson
#42B Opposite Marie Road, Upper Lady Young Road, Morvant
Summary
To pursue a job that is at a high standard so that I can apply my knowledge and my creativity that I could share with your company. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Customer Service
Hardline Vegetarian
Park And Pembroke Street, Port Of Spain
- Maintaining healthy relationships with customers
- Cashing, making sure that registers were always secured and also balanced
- Ensuring that work spaces were always clean
- Serving food and beverages to the customers
- Answering the phone
- Provided exceptional customer service, addressing client concerns promptly and thoroughly.
- Ensuring that fruits were good before selling, serving and using for customers' punch
- Ensuring that stocks were always updated
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Provided exceptional customer service, resolving concerns promptly and professionally.
- Boosted company reputation by delivering exceptional customer service to clients.
- Used excellent customer service skills in addressing passengers' needs.
- Developed loyal customer base by providing excellent customer service.
- Enhanced patient satisfaction by providing efficient and professional customer service.
- Delivered excellent internal and external customer service.
Secretarial Assistant (Judiciary)
Hall of Justice
Port Of Spain
03.2022 - 07.2024
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
- Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Executed record filing system to improve document organization and management.
- Contributed to the development of an efficient office environment through continuous improvement initiatives.
- Provided exceptional customer service to clients and visitors, creating a welcoming environment.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Maintained a well- organized filing system for easy document retrieval, improving over productivity
Clerical Assistant (OJT)
Licensing Office
Wrightson Road Port Of Spain
05.2023 - 12.2023
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Improved office efficiency by troubleshooting technical issues with computers and printers before escalating to IT support when needed.
- Delivered clerical support by handling range of routine and special requirements.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications
- Ensured accuracy in data entry tasks, resulting in improved record- keeping and reduced errors
Customer service Representative
Pennywise-Long Circular mall
02.2021 - 10.2021
- Being polite to the customers
- Ensuring that my stock shelf areas were neatly packed, always tidy and restocked of items
- Being punctual and making sure that customers are satisfied with the service given to them
- Maintained a healthy relationship between the custom and myself
- Learning about customers, their likes and dislikes, so that I can have a better understanding of them and know how to treat them on their next visit
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Janitorial Cleaner
Building Maintenance
Belmont
03.2020 - 02.2021
- Ensuring that sanitation of the bank was done on time everyday at 10 - 3 and then cleaning from 3-7 To always keep the surroundings clean Make sure that the bins were always empty and clean Make sure that the toilets were always clean, sanitized and the toilets bins were always changed Ensuring that all floors carpets were vacuumed, tables of every floor were sanitized and all floors were mopped Being punctual and respective of the workers and their work space
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
- Maintained a safe workspace by promptly addressing spills and hazards, preventing accidents.
- Performed carpet cleaning services regularly to extend the life of flooring materials and enhance overall aesthetics.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
CUSTOMER SERVICE REPRESENTATIVE
Cascadia hotel
- 05.2020
- Orientation & On – boarding Modules Customer Service Procedure Customer service Representative
Customer service Representative
Brand it
Barataria
02.2019 - 02.2020
- Ensuring that the embroidery and printing was done on time Answer calls to schedule or reschedule appointments for customers to come into the office or to receive their orders Answer emails and make sure that customers receive an invoice of their balance To ensure that the customers sent their logo or design exactly how they want it via email so that we can get the work done Ensuring they’ve signed a receipt stating that the given company has received their order on the given time and date of their given appointments
Director of Public Prosecution
Internship
Richmond Street, Port Of Spain
12.2018 - 12.2018
- Ensuring to always be there along with the prosecutor on the given date of court or your case
- Ensuring to take notes
- To state a case of facts against defendant
- To always have accurate evidence to show before the court
- To succeed at prosecuting your defending attorney victim once proven guilty
Education
C.x.c. C.s.e.c. Certificate -
South East Secondary School
01.2019
Morvant New Government Primary School
Coconut Drive, Morvant2014
Skills
- Customer Service
- Leadership
- Team Player
- Microsoft Office
- Interview
- Communication
- Time Management
- Problem-solving abilities
- Appointment Scheduling
- Data Entry
- Critical Thinking
- Call center experience
- Clerical Support
- Secretarial Support
- Filing
Volunteer Experience
- Youth Development Program
- All Stars Pan Orchestra
- School Council
- School Prefect
- Hockey
Timeline
Clerical Assistant (OJT)
Licensing Office
05.2023 - 12.2023
Secretarial Assistant (Judiciary)
Hall of Justice
03.2022 - 07.2024
Customer service Representative
Pennywise-Long Circular mall
02.2021 - 10.2021
Janitorial Cleaner
Building Maintenance
03.2020 - 02.2021
Customer service Representative
Brand it
02.2019 - 02.2020
Director of Public Prosecution
Internship
12.2018 - 12.2018
Customer Service
Hardline Vegetarian
CUSTOMER SERVICE REPRESENTATIVE
Cascadia hotel
- 05.2020
C.x.c. C.s.e.c. Certificate -
South East Secondary School
Morvant New Government Primary School